stuck on the refresh database screen

my brother gave me his used sensa, and I downloaded many songs I
could, so I expected to take a long time the database 'Refresh '.
screen, but I had all night, and it has not yet disappeared now. so
Basically, its actualization is rest on the database for several days... I need help
with that, I can turn it off and turn it on, but it remains on the
update the database
I searched on the internet and the faq, but nothing helped, so I
have no idea what to do

I even tried to use the thing, what he told me to download, but it does not work because my mp3player connects to the computer.

Help, please

found the solution on the web, just had to search on google, I think it's working now, I hope it explodes now<>

This problem could be caused by file corruption or errors of system on the device.

We should be able to fix your drive. Unplug the drive from the computer when it is connected.

Please copy and paste the following link in your browser of web address bar, and then click OK or press your enter key. When you are prompted, choose the option to save the file on your desktop.

http://www.SanDisk.com/assets/file/D...fw01.00.12.exe

Once you have downloaded the file, please follow these instructions.

(1) double click on 'My Computer' so that you can see on your screen.

(2) turn off the player.

(3) on top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.

(4) on the left hand side of the player is a 'Save' button, press and hold it when you connect the player to the computer. Continue to hold the record button until you see a new icon in "My computer" called 16 MB FORMAT. Once you see this icon, you can release the record button.

5) double-click the file you downloaded earlier and run it. Follow all the on-screen instructions and when you get to the prompt where it asks you if you want to format, click Yes. Once this is done, click Finish.

(6) disconnect the player and watch the screen. Several things will be displayed, and when you see Key Lock, system shutdown, move the Hold switch on the back upstairs to the left.

(7) turn on the player and watch the screen. If you see a mistake to refresh database fail, you will need to follow steps 1 through 7 again until you do not get the error. If it doesn't work the first time, can be up to 3 times to make it work.

Please inform about the results.

If you have any other questions and concerns please let us know, it is our pleasure to help you.

Best regards
Kenneth Arthur v.
SanDisk technical support

Tags: SanDisk Sansa

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