'Code 12' clear USB Modem

Hello

We use windows 7 (64-bit) on a laptop HP dv7 (Core i7 processor) and have installed a USB modem for use with a wireless provider... Clear (.com) software for the modem works as usual, but is unable to detect the modem when it is connected to the computer.  When you look at the device manager must notice given: "this device cannot find enough free resources that it can use (Code 12)"This shows for the modem under network adapters.  We have tried uninstalling and reinstalling software/firmware of the modem, with nothing will do.  We have researched and found that this error can be filled due to the same ports of e/s or even for devices Direct memory access channel.  This would be a simple resource allocation problem caused by the BIOS?  How can we solve this problem, any suggestions?

Here is a link for the software, if a download is required: http://www.clear.com/support/download/device/usb-modem

Thanks in advance.
Clear.com - Andrew

Hello

1. what security software is installed on your computer?

2. If it works well before?

3. did you make any changes before this problem?

I would suggest trying the following steps and check if it helps.

1. try a different USB port on the computer if possible.

2. restart your computer and try again.

Also remove any unnecessary USB devices and try to use the USB modem. And do a test if you experience different results with the laptop plugged in from the battery power.

I hope that helps!

Tags: Windows

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