Code 19 CD/DVD drive problem.

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• Re: Cd/DVD drive problem - code error 39 on Satellite P series

  Hello

  It is my first request for assistance.
  My CD/DVD drive is most recognized, and when I go to Device Manager and click on CD/DVD I'm informed that the cdrom.sys file is there but cannot be loaded.

  An error number 39 is reported.
  Any advice would be greatly appreciated, but please keep things simple to the actions of a single line if possible.

  Of course, you can get a few tips ;)
  I think you might find faster if you are looking for first in the forum, but I'll try to help you too.

  He error code 39 is very common issue and can be resolved easily.
  See this MS knowledge base article:
  http://support.Microsoft.com/kb/314060/en-us

  So first of all remove the CD/DVD drive device manager.
  Then access the registry using the regedit command and delete the Upperfilters and Lowerfilters completely from the following registry key values:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  Reboot the laptop and wait until the CD/DVD drive has been installed again.

  That s it. ;)

• Qosmio G20 156 - code 39 CD player driver problem

  While trying to install a new version of Norton Internet Security, the drive started making a louder than normal noise and then I was told I should I uninstall all previous anti-virus software before continuing.

  After you have uninstalled the previous version of Norton 360, (Mat * un DVD - Ram UJ-846) CD/DVD drive has stopped working.
  No CD/DVD will run; "D:\ refers to a location that is not available" and I get the error message Code 39 "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) ».

  Have tried uninstalling the driver but after resettlement, the same error message.
  Oddly, Itunes released the error message that ITunes is not properly installed and if I want to import/burn CD, I need to reinstall the software.
  I'm really not sure whether if it is a hardware problem software.

  Help, please!

  See this Microsoft Knowledge base article:
  http://support.Microsoft.com/kb/270008/en-us

  You must first remove the CD/DVD drive device manager.
  Then you will need to access the registry and have completely remove the Upperfilters and Lowerfilters from the following registry key values:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  This will help for sure.

• Error code 19 - CD/DVD-ROM problem. Please help and read the description first!

  I tried to load my games such as rollercoaster tycoon on my computer by inserting them into the disc drive. Nothing happens. I went to toautoplay and it had all the right settings I wanted. I changed several times and tried to re - insert the disc, but nothing has happened yet. I thought it was a problem of CD/DVD drive, so I went to 'Computer', right-click on Vista64 (C :) and selected 'properties'.) I clicked on the Hardware tab, and then on HL - DT - ST DVDRAM GS20N, my CD-ROM/DVD-ROM drive. I realized quickly that there was a problem, because the box said"device status: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged.» (Code 19) «. I looked at the code 19 on the support Web page and found a link to a Microsoft Fixit, Windows Powershell 1.0. I installed the program, he ran through and he said that he had fixed the problem. I inserted the game once more, but still nothing happens. I went to my CD-ROM/DVD-ROM drive once more and he said that the problem was not resolved. I don't know how to solve this problem. Help, please! (It is not just the CD I try to insert, because none of the many CD I tried to use will work). Should I try to restart my computer?

  Hi meluvcheese22,

  This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey.

  To resolve this problem, you can follow the methods below:

  Method 1:

  Important: The following instructions contain the steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information, view the article:How to back up and restore the registry in Windows:http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

  a. Click Start and then click all programs.

  b. click Accessories and then click Run.

  c. type regedit and then click OK.

  d. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

  e. in the navigation pane, search for, and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  f. in the right pane, click UpperFilters.

  Note: You may also see an UpperFilters.bak registry entry. You don't have to delete this entry. Click UpperFilters. If you do not see the UpperFilters registry entry, you may still have to delete the LowerFilters registry entry. To do this, go to step i.

  g. in the Edit menu, click on delete.

  h. When you are prompted to confirm the deletion, click Yes.

  i. in the right pane, click LowerFilters.

  j. in the Edit menu, click on delete.

  k. When you are prompted to confirm the deletion, click Yes.

  Exit Registry Editor.

  Mr., restart the computer.

  You can check the link below: your CD-ROM drive or DVD drive is missing or is not recognized by Windows or other programs:http://support.microsoft.com/kb/982116

  Method 2:

  a. Click Start, type devmgmt.msc and press to enter. The Device Manager window opens

  b. expand DVD/CD player and right click on the sub element and click on uninstall.

  c. restart your computer.

  d. open Device Manager, click Action,

  e. click on scan for hardware changes. Follow the instructions.

  With regard to:

  Samhrutha G S - Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Code 19 No. DVD Drive... what happened?

  With the help of Windows7. "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

  That's happened since I turned the pc off and turned it back? I can hear the DVD player running, however, the CD player shows, with a yellow triangle, on the Hardware tab, but it does not appear on the "computer" tab How to fix? It worked fine one day and does not work the other... very frustrated!

  Hello

  References to Vista also apply to Windows 7.

  19 code means there is a driver conflict such as two devices attempt to use the same resources.

  Please make all below even if you have done some before as it is often the set of operations which solves
  the question.

  Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
  Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
  This will refresh the default driver stack. Even if the reader does not appear to continue below.

  Normally the above will solve this problem otherwise working your way down through them, even if you did
  them before.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  Hope these helps.
  Rob - bicycle - Mark Twain said it is good.

• Code 39 CD/DVD drive not detected

  Hi, I had to reinstall Vista because my files were corrupted by using Microsoft e-mail support.  I tried to install Windows service pack 2, but it would not be installed. After repair corrupt Vista files and finally get service Pack2 installed, I have had to reinstall a software disc that came with my computer Dell. The cd/dvd drive makes noise but does not read the disc. I logged on the Dell support site and follow their recommendations without success. I have downloaded the recommended bios and firmware dvd, uninstalled Roxio Creator and dvd driver but the system goes on to say that the drive is not detected. Finally, I called Dell and, of course, only the equipment is under warranty and I can't afford to pay for the software support. My computer is 8 months old and I rarely use the dvd player. It worked fine before these repairs and upgrades. My system is Vista 64-bit with service pack 2. According to Device Manager, my dvd player is number model PLDS DVD +-RW DS - 8A3S. BTW, as part of my purchase last summer that I was sent disk to upgrade to Windows 7 for free. I didn't want to hassle with installation at the time, but after pass by all this... should I go ahead and upgrade to Windows 7 after I receive my dvd player work?

  Hello

  Code 39 means that the driver is corrupted or missing.

  Please make all below even if you have done some before as it is often the total process
  which solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then check the cables
  both ends. Remove and replace, do not just tight. For laptops, you can often clean the
  power and data of the contacts with a pencil eraser.

  --------------------------------------------------------------

  Also check with your system manufacturer to see if there are any updated drivers for your DVD. Or
  even if there is 'old', you can reinstall. However, many use the default Windows drivers
  Some will be more special. Also check the website of the manufacturer of the car.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Hope these helps.
  Rob - bicycle - Mark Twain said it is good.

• Portege 4000 CD/DVD drive problems

  Afternoon,

  Someone at - he experienced problems with the CD/DVD drive on the failure of 4000? If so, had any luck by encouraging working again?

  Thank you

  Andy.

  Hello

  If there is no way to make it work again try to use the System Restore tool or preinstall OS using the recovery CD. After that it should work fine again except there are a few hardware malfunction.

  Good bye

• Satellite 2430 DVD drive problem

  Hello
  My Satellite 2430 has had a strange DVD problem and may not know what is all about. All started when I tried to make a full recovery. The unit was not able to boot from the DVD. I checked the DVD player with different bootable disk, but still nothing. Unit won't boot from DVD drive even if you press F12 and peripheral DVD selected. Not to mention that the recovery DVDs is loaded normally in my desktop pc. Notepad starts Windows OK the HARD disk and, which is incredible, is that, inside Windows, everything is OK. The DVD player works like a dream. However, it is not enough to perform a full restore, as the recovery process cannot be initialized by Windows. A leap that the BIOS is at the origin of the problem, I've upgraded to version 1.6, but there is no change in the behavior of the DVD.
  Any thoughts, before using a big-big hammer?

  Hello

  Have you tried to change the boot priority in the BIOS?
  If this isn't the case, then first change the startup procedure to the CD player. The local network must be on the end.

• Lenovo y530 Windows 7 installation cd/dvd driver problem

  Hello everyone!

  I'm a happy user of Lenovo y530 bought with MS Windows Vista Home Premium. I have easy access to your MSDN AA software. It allows me to download and install Windows 7 Professional for example. I downloaded the image, tested on virtual machine and it works fine. So I decided to install it directly on my hard drive for portable computers. I burned a dvd with a possible minimum speed and here I had a problem. It starts very well, I choose the language and locale, but after she, I have information that there is a missing cd/dvd driver. Installer wants to give me a file location.

  I don't know what driver is needed. I downloaded files related to my Optirac drive but they are all exe and it does not accept the installation program. Could someone help me?

  I searched many forums, but there is no ansfer of satisfaing I can't use USB key to install it.

  I also tried another DVD to burn, another Windows build - and the result was the same.

  Edit: have you tried with another order of start (CD 1) - with the same results

  The response was quite strange for me. I tried a DVD + R instead of DVD - R disc and it works

• DVD drive problem.

  I'm having a problem with my dvd r/rw drive, it does not recognize a cd - rw that contains data on it as a dvd/cd-rw, instead it recognizes it as a CD. However, she acknowledges a Virgin dvd/cd-rw as a dvd/cd-rw. Can someone explain this causes the drives are not fully and I'm using nero6 to write files on the disks.

  Hi gy-tek.

  1. When did you start to question?

  2. you remember to make changes to the computer before this problem?

  You can try to check out the following link and try the Fixit or the steps for Windows XP:

  Your CD or DVD drive is missing or is not recognized by Windows or other programs

  http://support.Microsoft.com/kb/982116

  If the link above does not resolve the problem, see the following link and check:

  Your CD or DVD drive cannot read or write media

  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit ourMicrosoft answers feedback Forumand let us know what you think

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• receiving error code 39 for dvd, driver will not load.

  replace corrupt cdrom.sys

  small management business of vista 32 bit.  receive error code 39 for dvd.  driver will not load.  I tried to uninstall.  same question on re - start.

  I tried regedit suggestions.  UpperFilter deleted, no lower filter exists.

  In addition to the above on the excellent advice, cdrom.sys is not corrupt.

• Tecra 8000 SD 2102 DVD Drive problem

  Hello

  I have a Tecra 8000 with a 2102 sd drive, the drive may be used if I boot from a boot disk, but has driver problems when used in Win 2 k. Anyone has any ideas, what is the problem?

  Dave N

  Hello

  a http://www.toshiba-europe.com/storage/index.asp?nav=HOM&page=HOM&frame=home, you can find more information on your drive!

  Choose your player and download the device driver. This should solve your problem!

  Good bye

• Portege M200 error - CD/DVD drive problem - Code 39

  I have a problem. I would like to perform a recovery on my m200 Tablet System.

  I have a dvd external drive (as the m200 has not built into the player) and the correct recovery disk.
  However, because of a problem that occurred some time ago, there is a problem with the driver (+ Windows cannot load the driver for this hardware device.

  The driver may be corrupted or missing. (Code 39) +), and so I can't start the recovery.

  If someone knows a way I can fix the driver, or another way to perform a system restore, it would be extremely useful!
  A solution to the problems of one or two would be great.

  Thank you very much!

  Hello

  > The driver may be corrupted or missing. (Code 39) +), and so I can't start the recovery.
  Are you sure about that? This code appears in running the operating system but recovery doesn't run under the operating system currently running.
  Please try to start the recovery procedure and let me know exactly what is happening.

• Equium L300 error - CD/DVD drive problem - Code 39

  * Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) *.

  This message appears in the Device Manager under CD/DVD ROM drives for my laptop and does not have any cd / dvd.

  I don't know a lot about my operating system or your laptop computer in general except that it is a Toshiba Equium L300 under Vista Home Premium

  Can someone help me with this you problem?

  You are looking for in this forum for solutions and similar discussions?
  I remember that this was already posted and discussed several times here in the forum.

  I remember that the solution is simply. the upper and lower filters must be removed from the registry key.

  As I have said; Forum search option allows to get more details!

• Re: Satellite C660 - code 19 CD/DVD drive error

  My Satellite C660 CD/DVD ROM drive does not read the CD. When checking my device manager, there is an identified problem:
  "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

  How can I go about repairing this anomaly?

  Hey,.

  It is a known issue and there are already several discussions here in the forum about error code 19 Device Manager. Toshiba has published an FAQ about this article:
  http://APS2.toshiba-tro.de/KB0/FAQ82023A0000R01.htm

  To get rid of this, you must remove the server - and lowerfilters in the Windows registry:

  1.demarrez > run > Regedit
  2. navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class {4D36E965-E325-11CE-BFC1-08002BE10318}
  3. in the right pane, delete the "UpperFilters" key and delete the key "LowerFilters".
  4.reboot.