Code 19 device fingerprint scanner

Hello

I recently lost the use of my cell phone on my HP Envy 15-j092nr fingerprint reader. I get a code 19 for sensors of validity under biometric devices in the Device Manager window and I was wondering how I can get it working again.

I tried a few things like reinstall program HP SimplePass but nothing seems to have worked again. All my devices and software are up to date since my computer is only a few months old. And when I go into the settings of biometric devices, he said that there is no device detected on the computer.

If there is advice or suggestions anyone has this problem, I'd appreciate the help.

Thank you!

Camille,

Welcome to the HP Forum.

  • First, try a Hard Reset to see if it will 'shake the cobwebs", in other words, reset the biometric device to make it work again:

Hard reset

If necessary, continue:

  • Check your biometric device ID and see if it matches the ID of driver below.

Some systems, including: HP Envy 15, HP Envy 15 Touchsmart, HP Envy 17

Driver ID:

USB\VID_138A & PID_0050= "Validity Sensor Eagle (WBF) (PID = 0050)" "

How to check the biometric device ID - open the document with the following name:

Hardware ID the biometric device driver

  • If the device ID is missing or different, then download and install this driver:

Validity sensor V4.5.122.0 sp61263 Eagle victory

NOTE: If you download and install the driver for the Eagle (above), you can ignore the request in the procedure of upgrading (below) to repeat this process.

  • Open, read and then follow the procedure described in the document entitled:

Simple Instructions for upgrade HP SimplePass

I hope this helps!

Click on the star of congratulations !

It's a big 'thanks' for Experts who offer to help!

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