Code 19: Unrecognized DVD player

My DVD player suddenly stopped working on my laptop, literally from one day to the next. I tried running the kb314060 of Mr. Fixit, but when he tried to reinstall the driver, it failed.

I don't know exactly what to do now...

Hello

19 code: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. To resolve this problem, you can first try running a Troubleshooting Wizard. If this does not work, you must uninstall and reinstall the hardware device.
 
Try the following steps as an administrator and verify the result.
Step 1: Download and run Microsoft fix it.
1. visit the website, download and run Microsoft fix it following: http://support.microsoft.com/gp/cd_dvd_drive_problems
2. once the tool is running, restart the computer and check the functionality of the device.
 
Step 2: Roll back the driver.
1. click on start, type devmgmt.msc and press to enter.
2. expand CD/DVD-ROM drives.
3. double-click on the sub element.
4. click on the driver tab.
5. click on Roll back driver.
6. click on ok.
7 restart the computer and check the functionality of the CD/DVD ROM.
 
Step 3: Restore the computer to an earlier time when it was working fine.
1. open the system restore by clicking the Start button, all programs, accessories, clicking System Tools, and then click System Restore.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
2 choose the right date when the device worked very well and follow the instructions in the wizard to complete the task.
3. check if the CD/DVD ROM works very well.
 
For more information about system restore, visit this link: http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore
 
I hope this helps.

Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

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