color in my deskjet F2120 cartridge does not.

I did all the tests as suggested by Hp, but still does not work.  I did a check of cartridge and test and both cartridges seem to agree.  Is it possible because I have loaded the new word 2010 lately has reached somehow my printer?  I need to reset anything?

OK, if the self-test page will print in color then the color cartridge works fine.  If printing from the computer causes color elements to print in black and white there is a problem with the driver or its settings. Please check the settings again to make sure that the printer is not set to "print in grayscale".  If it is OK then I suggest you download and reinstall the drivers from HP here.

Tags: HP Printers

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