Color LaserJet CM2320nf: CLJ CM2320nf false jam

Hello world

I just got a used (new to me) CM2320nf CLJ. It came without the ink cartridges.

I found a used set of cartridges HP OEM with enough life in each for me to see if I can make it work.

When turned on, it makes initialization and then in a cleaning cycle. But I get the clear paper jam in tray 2 message. But, I can see there's no signal no matter what paper at all. I don't know what happened, but it is now asking me to load paper into Tray 1 for cleaning. This pulls at least in the book but it jams and then above, "jam-access status bar."

I also tried "restore it to factory settings" and reset the "NVRAM", but this doesn't seem to help.

If I remove the tray 2 paper and look inside I see picking up the wheel and it seems to need cleaning.

So my questions are:

  • Should I just replace the rollers or can they be cleaned? If so, how can I clean them?
  • It seems that if I go into cleaning mode is now applying for me to put the paper in the Tray 1. He thinks that I have no paper in tray 2? How can I tell the printer to review in tray 2?
  • Are there certain parts that tend to focus on this model or questions, I need to address?

And of course, do not hesitate to ask if I have not provided the necessary information here.

Thanks in advance!


I guess your post, as printing other pages. If so, you can update the firmware, because this report is built into the operating system of the printer. As long the other elements are print and if the printer is connected to a network, then you can get the supplies status from the web interface.

Tags: HP Printers

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