Color Laserjet CP2025dn "turn the printer on" error

Too often, I try to print documents (such as boarding cards and Word documents) and nothing prints. When I run the troubleshooter, it always says that the printer is turned off! The printer is still on. I have power down (both with the button, then with the power cord). I keep getting the error. I delete the docs pending and you try to reprint. Still getting the error. Updated firmware for the printer also.

Have you tried to uninstall and reinstall the printer using the control panel > printers and devices?

Jim

Tags: Windows

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