LaserJet 4000 TN: The printer HP Laserjet 4000 Series PCL5: error state & quot; message & quot;

I sent the following message to Microsoft after a ' update:

I have a printer HP Laserjet 4000 Series PCL5 TN which worked beautifully "black only" for many years. A recent update (Windows 10:12 / 22/15) seemed to put the printer in the "printer error state", when you try to print a simple document. It has been my default printer for a long time. I followed the suggestions of printer "windows 10", that is, unplug and plug - check cable (not USB) connections, remove the printer from the list of print devices /, reinstall drivers HP for Windows 10 (following suggestions from HP on HP site) - nothing seems to work. It has a network cable connection, but it is directly connected to my computer, no other computers are connected. See screen capture below. I even did a "recovery" of before 12/22! Any suggestions? Thank you. GM

I received instructions from Microsoft:

You run the printer Troubleshooter and identify the cause?

If this isn't the case, we will do that by visiting the link below and see if it helps.

http://Windows.Microsoft.com/en-us/Windows-10/fix-printer-problems

Check also the update (KB number) has recently been installed on your computer.

You can also restore printer drivers and check.

To restore the driver, you can follow the steps below:

  • Press Windows + R on the desktop screen.
  • Type devmgmt.msc and press ENTER.
  • Expand the printer drivers and do a right-click on the driver and select Properties.
  • Go to the driver tab and click driver RollBack.

Can I assume that you use a parallel cable to connect the printer to the computer.  If you do this is a known problem that can be solved.  Go to Device Manager and then click ports.  Double-click the lpt for the printer port, and then click on device settings at the top.  Change the default setting of the middle box checked in the box below to use any available interruption. I would also check the legacy down.  If necessary, turn the computer off and then turn it back on, but most of the time this solves the problem without a reboot.

Tags: HP Printers

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