Compaq Presario CQ61 - 417SA Notebook PC Freeze issues

Hello everyone

I have a Compaq Presario CQ61 - 417SA Notebook PC running on Windows 7 Home Premium. The laptop freezes at random times, sometimes minutes after use or an hour after use. It does not result by clicking on a program or a file. I have printing freeze the problem may be caused by the failure of the hardware, possibly the HARD drive.

Here are a few observations from the laptop and the things that I tried to diagnose or repair.

  • During a typical blocking the HDD LED light is always on
  • Also had the blue screen and freeze black screen
  • No error message
  • Hard disk becomes very hot
  • Entered the BIOS and run automatic test of the primary hard drive and memory Test using InsydeH20 Setup utility but it went together.
  • Laptop computer has been completely reset to factory settings so it is impossible due to the high utilization of the processor
  • Idle while the CPU usage is generally of the order of 13%-25%, with a peak of rare of 53%
  • The hard drive is a Western digital Scorpio Black 320 GB 2.5 "SATA

The laptop is not used so wiping back to settings to original wasn't a problem, but I would like to return to a usable level.

Thanks for any help you could offer

Mike

I was certain insistence autour in my computer and I'm done to restore back to factory settings. So far, it has not frozen and seems to work properly.

I tried updating the BIOS with HP Support Assistant, but it does not work. Hoping to solve the problem I went online and updated my support Assistant. After this success, I then managed to download the BIOS from internet F.15 version I was also looking for. Everything seems to work quite fine at the moment, although there are a few updates to Windows that will not be installed. The progress bar shows the animation download but the installation hangs at 1 / 8. Some items are classified as "recommended" or "important" so any help with this problem would be immensely appreciated!

Mike

Tags: Notebooks

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