Complaint by phone or mail

I bought an Inspiron 13 7000 series on December 15, 2014 in line. I got it a week later and on January 10, 2015, called technical support dell on screen the gradual estrangement and NIC log out me of my network. I have other computers that are connected to the network and that they do not have the network problem I do experience with the new Dell. They could not solve the problem and I did have the time to recall either having spent more than 5 hours on the phone with Tech support in case of problems the problem.

18 February 2015, I started to have startup time of 45 minutes and computer lock up on me, I did not have time to call the support tech until March 14, 2015 line. I spoke to Naveen and he through me the computer diagnostic and said that the hard drive is bad. He told me that we have to send a technician to replace the hard drive and it will be Mon - Fri 8-5. I work for a living and I have to take a day off for them repair a product which was defective in the Dell printer. You buy a product from a company for $500 and it is supposed to work for more than 3 months.

At this point, Naveen spoke to his superior, and he said that they would send me a refurb computer to replace the one that I bought in Dec which was defective from the start. So, I asked to speak to the Manager of floor Nady and he told me that his hands are on this tide. It is not good if this is the case why I even waste my money and buy a new computer, when I could receive a cheaper computer refurb. I bought other Dell computers in the past and have never had a problem but if Dell will treat their customers like that why would I even buy their product.

Addressed to your other post here:

http://en.community.Dell.com/Dell-groups/new-to-community/f/3511/p/19622973/20741929#20741929

Bev.

Tags: Dell Products

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