Complete installation of the driver does not seem to take
I have a HP5520 all in one. It was working fine a few days ago. It is used to open a screen on my computer when I click on the printer icon and asked me if I wanted to use USB or wireless. When I choose that I'd get another screen I think where I could choose to scan a document.
A few days ago the icon to display the first screen where I select what USB or without wire would work, but when I select and click OK, nothing would happen. She would not open anything more. I was able to print again if I asked him to print something and that I could still scan if used a repair HP doctor program. In other words the doctor program go through tests and would say that everything was fine and then asked me if I wanted to do a test analysis. I could use this feature to scan test to analyze something.
I downloaded and installed the full driver for HP 5520 package all in one several times this morning. It goes through the process of installation but then when I try to use the printer, for example, I go to START and click the 5520, it displays the dialog box indicating "install the HP printer. The HP Wizard from the support page says that all is well. But it seems that now I can't even put this first screen that allows me to choose USB or wireless. It is not just open the program more on my computer.
It will print if I choose to print something from the computer. But it will not open the dialog box that allows me to access the scan feature.
When I scanned a document to the screen on the printer itself, and I chose to scan my computer. He went through the scan function and I could see the document on the small screen on the printer, but it didn't pop up on the computer at all, so nothing I could do with it, as record or something.
Help. I tried everything I can think of.
Bill
Hello
Follow these steps to fix the HP software:
http://support.HP.com/us-en/document/c03659948
Then try to open the HP software and check any change.
If the software is not yet launch after you complete these steps, install the following hotfix and check any changes:
http://support.HP.com/us-en/document/c03640384
Kind regards
Shlomi
Tags: HP Printers
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