Computer cannot add or find the USB device

have motorola w766 flipphone and I want to download photos to computer, connected through the usb port, but the computer can not find the device

Hi Rod,

Thanks for posting your question on the forum of the Microsoft community.

I would like to know some information about the problem so that we can help you better.

1. What is the full error message when you say, "computer can not find the device?
2 is this problem specific to the particular USB devices?

I would suggest trying the following methods and check if it helps.

Method 1:
Run this Microsoft fixit and check the issue.
Reference:
Hardware devices do not work or are not detected in Windows
http://support.Microsoft.com/mats/hardware_device_problems/

If this does not help, then use method 2.

Method 2:
Reinstall the USB controllers and check. Please follow these steps:

a. Click Start, boot manager type of devices in the search box and press ENTER.

b. expand USB controllers in Device Manager.

c. right-click on each USB drivers and select uninstall.

d. restart the computer and Windows will automatically reinstall the USB controllers.

Then, if the problem persists, use method 3.

Method 3:
Please use the suggestions provided in this Microsoft support article and check.
Reference:
Tips for solving problems of USB devices
http://Windows.Microsoft.com/en-in/Windows-Vista/tips-for-solving-problems-with-USB-devices
(Also applies to Windows 7)

Additional information:
Install a USB device
http://Windows.Microsoft.com/en-us/Windows/install-USB-device#1TC=Windows-7

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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