Computer hard locks after the notation in the world of Warcraft character select screen

My computer hard locks after installing the new patch for world of warcraft. I followed all the steps to address this problem with undesirable results. I have reinstalled the world of warcraft, patched successfully, but when connecting, I hard-lock and need to restart my computer. For this reason, I have to start in safe mode because my computer does not start normally after this anomaly. Since then, I tried to reinstall windows 7, but I can't the GUI to load.

My hard drive has been compromised?

I followed literally ALL the solutions that made me Blizzard technical support forums. How bout a solution to the problem that seems to be widespread?

Hello

·        What are the steps that you took form of Blizzard Technical Support forums?

Follow the steps mentioned below.

Method 1:

It may be that some third-party software is causing this problem. Perform a clean boot and see if the problem is resolved.

If you can boot in safe mode, then I suggest you perform a clean boot.

1. click on Start, type msconfig.exe in the Start Search box and press ENTER to start The System Configuration utility.

2. on the general tab click Selective startup , and then click to clear the check box loadstartup items. (The check box use the file Boot is not available.)

3. on the Services tab, click to select the hide all Microsoft services check box, and then click disable all

Note: Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

1. click on start, type msconfig.exe in the Start Search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

2. on the general tab, click the Normal startup option, and then click OK.

3. When you are prompted to restart the computer, click restart

For more information, see the article mentioned below.

http://support.Microsoft.com/kb/929135

Contact the game manufacturer for further support.

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

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