Computer HP laptop goes black when the power adapter is connected

Hello, g ' Day

I have a HP Envy Sleekbook m6 and just today I realized after plugging in the power adapter tge screen woul go completely black. I can hear the cell phone still in market, but I don't see anything. If I play music until the screen goes black, it stops. I tried to change the power plan to see if that would settle the matter, but it does not work. Is there a way I can fix this?

Thank you in advance.

Hi jessiecornwall,

Thank you for the information. I suggest you go to Device Manager and right click on your graphics card and update was from there. Here is a document of Manager of devices for Windows 8 information which has steps for the error codes you get.

I am also including this document for an Overview of the switchable graphics or Dual GPU that explains what they are and how they work.

I hope that this information help, please let me know how it goes.

Thanks and good luck!

Tags: Notebooks

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    Processor (s)

    • Processor - 1

      • CPU_Name-Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz
      • CPU_Manufacturer-GenuineIntel
      • CPU_Caption-Intel64 family 6 model 23 Stepping 10
      • CPU_Version-model 7, walk 10
      • CPU_ProcessorId-BFEBFBFF0001067A
      • CPU_CurrentClockSpeed - 2534 MHz
      • CPU_AddressWidth-64 bit
      • CPU_DataWidth-64 bit
      • CPU_SocketDesignation-Socket 479


    Case color - black


    System memory

    • Memory-1 module

      • Mem_Capacity - 4096MB
      • Mem_BankLabel-DIMM #1
      • Mem_Type-DDR3
      • Mem_Frequency-MHz
    • Memory Module-2
      • Mem_Capacity - 4096MB
      • Mem_BankLabel-DIMM #2
      • Mem_Type-DDR3
      • Mem_Frequency-MHz


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    • MB_Manufacturer-Alienware
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    • 2 - available-
    • 3 - available-
    • 4 - available-
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    • 5 Ricoh xD-Picture Card Controller
    • 5 SDA Standard compatible SD Host Controller
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    • 23 NVIDIA nForce 10/100/1000 Mbps Ethernet
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    Final control


    Installed device drivers

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    "Vukne" wrote in the new message: * e-mail address is removed from the privacy... *

    Help me please

    A few days before, after upgrading to windows 7 from Vista.  I got my laptop connected to my 47 inch Phillips with HDMI and was doing great.  The next day there was significant (about 40 of them, hardly some I'm sure) updates of microsoft; my laptop kept reset rear to decrease the resolution after the system has rebooted, instead of the 1920 x 1200 I usually.

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    / II. Configuration

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    /Processor (s)

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Processor - 1
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    * CPU_Manufacturer-GenuineIntel
    * CPU_Caption-Intel64 family 6 model 23 Stepping 10
    * CPU_Version-model 7, walk 10
    * CPU_ProcessorId-BFEBFBFF0001067A
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    * CPU_AddressWidth-64 bit
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    * CPU_SocketDesignation-Socket 479

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

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    * Disk_Model-SAMSUNG SSD PM800 Se SCSI Disk Device
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    * Disk_TotalHeads-255
    * Disk_TotalCylinders-31132
    * Disk_TotalTracks-7938660
    * Disk_TracksPerCylinder-255

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    Assembler initials-RR
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    Initial Tester - HAVE
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    * Graphics Score - 10850 Points
    * CPU Score - 10125 Points
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    * Test 2 - new Calico-32 FPS chart
    * CPU Test 1 - Test of the Plans/S I-1364
    * CPU Test 2 - Physics-14 steps/S
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    Have test 2 - Color Fill-5 FPS
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    The IRQ configuration
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * 0 - available-
    * 1 PS/2 standard keyboard
    * 2 - available-
    * 3 - available-
    * 4 - available-
    * 5 Ricoh Memory Stick Controller
    * 5 Ricoh SD/MMC Host Controller
    * 5 Ricoh xD-Picture Card Controller
    * 5 SDA Standard compatible SD Host Controller
    * 6 - available-
    * 7 - available-
    * 8 high precision event timer
    * 9 - available-
    * Infrared receiver ITECIR 10 (CBS)
    * 11 - available:
    * 12 Synaptics PS/2 Port TouchPad
    * Digital data processor 13
    * 14 RICOH OHCI Compliant IEEE 1394 Host Controller
    * 15 - available-
    * 16 NVIDIA nForce Serial ATA Controller
    * 16 standard enhanced PCI to USB Host Controller
    * 17 high Definition Audio Controller
    * 18 PCI standard PCI to PCI bridge
    * 18 standard enhanced PCI to USB Host Controller
    * NVIDIA GeForce GTX 280M 19
    * OpenHCD USB host controller standard 19
    * NVIDIA GeForce GTX 280M 20
    * 22 NVIDIA GeForce 9400M G
    * 23 Broadcom 802.11n network adapter
    * 23 NVIDIA nForce 10/100/1000 Mbps Ethernet
    * OpenHCD USB host controller standard 23
    * System compatible ACPI Microsoft 190

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Various
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Final control
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Installed device drivers
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Microsoft adapter, 21/06/2006, 6.0.6001.18000
    * Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz, 21/06/2006, 6.0.6001.18000
    * ITECIR Infrared Receiver (EC), 18/12/2007, 5.0.4.6
    * Standard PS/2 keyboard, 21/06/2006, 6.0.6001.18000
    * Method of battery on the control compatible ACPI Microsoft, 21/06/2006, 6.0.6001.18000
    * Synaptics PS/2 Port TouchPad, 14/05/2009, 13.0.6.0
    * Microsoft Bluetooth enumerator 21/06/2006, 6.0.6001.18064
    * Bluetooth hands-free Audio, 28/01/2008, 6.1.0.4000
    * Bluetooth hands-free Audio., 01/28/2008, 6.1.0.4000
    * Bluetooth L2CAP Interface, 23/01/2008, 6.2.0.1200
    * Bluetooth Remote Control, 28/01/2008, 6.1.0.4000
    * Bluetooth stereo Audio, 01/28/2008, 6.1.0.4000
    * Microsoft eHome Infrared Transceiver, 21/06/2006, 6.0.6001.18000
    * IDT High Definition Audio CODEC, 19/03/2009, 6.10.0.6162
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome Remote control keyboard keys, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR keyboard, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR 109 keyboard, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * HID Keyboard Device, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * NVIDIA GeForce GTX 280M, 23/04/2009, 7.15.11.7985
    * NVIDIA GeForce 9400M G, 23/04/2009, 7.15.11.7985
    * NVIDIA nForce 10/100/1000 Mbps Ethernet, 29/08/2008, 67.8.6.2
    * NVIDIA nForce Serial ATA Controller, 18/08/2008, 10.3.0.42
    * Ricoh Memory Stick Controller, 19/06/2008, 6.0.1.13
    * Host to the Standard SD compatible SDA, 21/06/2006, 6.0.6001.18000 controller
    * RICOH OHCI Compliant IEEE 1394 Host Controller, 21/06/2006, 6.0.6001.18000
    * Ricoh SD/MMC Host Controller, 09/09/2008, 6.0.3.19
    * Ricoh xD-Picture Card Controller, 16/06/2008, 6.0.1.13
    * Broadcom 802.11n, network card, 28/01/2009, 5.10.79.7
    * facap, FastAccess Video Capture, 24/09/2008, 8.7.1.0
    * Microsoft iSCSI Initiator, 21/06/2006, 6.0.6001.18000
    * TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device, 21/06/2006, 6.0.6001.18000
    * SAMSUNG SSD PM800 Se SCSI Disk Device, 21/06/2006, 6.0.6001.18000
    * Snapshot of generic volume, 21/06/2006, 6.0.6000.16386
    * Integrated Webcam, 27/12/2008, 1.1.1.1227
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  • Satellite A300 stops when the power adapter is connected

    Hello!

    Yesterday, I bought a new Satellite A300. I plugged it in, worked some time with her and then I decided to stop it while it was plugged.
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    I tried to do it while it was disconnected and there is no problem, but when it is plugged the problem persists.
    I would be happy if someone can help me!

    Thank you very much!

    I would try a BIOS update. You can download it here: http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp

  • Satellite L655 - questions turn on when the power adapter is unplugged

    Hello

    I have a problem with my new Satellite L655. When the power adapter is disconnected and wireless is disabled, the laptop can turn on for less than a second turn it off again. OR turn 'power' and 'Wireless' turns on, but black screen and hd light; After startup bios of 30-40 seconds, the wireless light turns off and hd lights; OR turn on normally;

    Toshiba has changed the motherboard a few days ago, but the problem persists. Update BIOS. My laptop is the only one affected

    Thank you in advance,
    Maurizio.

    Hey Buddy,

    > Toshiba has changed the motherboard a few days ago, but the problem persists
    So have you contacted already technicians again? You must tell them that the problem is still not resolved and it must be another reason for this problem. Then get in touch with technicians again to clarify this issue.

    Have you connected external devices while laptop is turned off?
    -Online if yes remove each of them.

    Load default settings in the BIOS?
    -Online if it is not this. Enter in the BIOS, and then press the F9 key to load defaults.

    Otherwise, it would be time to service as I have already written. It must be a nuisance material

  • Satellite Pro A200 (PSAE4E) - power off when the AC adapter is connected

    I bought this laptop for my wife about 2 years, since about 6 months ago, that the laptop was randomly shut off without warning, this only seems to happen while the power supply is connected as well.

    I have read several other posts on other sites with people having similar problems.

    There are various suggested corrections, you must disable the duel core in the bios so that it works only on one heart and he spend dynamic low for fans. I did this about 2 hours ago and touchwood not a single switch off again. This however is not an acceptable solution, there is obviously much more slowly.

    Another suggestion has been updated the bios, I downloaded it now but am very worried to run it, this laptop can stop at any moment, lasting from a few minutes to a few hours. If it stops while updating to bios, I doubt that it would be good news. I don't want to make it work on the single core for the rest of the day/night to see if its stable and then go for it.

    Before that, can I make a call to the toshiba helpline, I read on the forums that this is as well a defect of design within the laptop and there's a reminder of some of the laptops in the Canada, I do not know how it rings true but still a concern to read and might be unacceptable to the owners of the A200.

    Others have advised that it is an overheating problem, it's that I reject, I running SpeedFan and showing a stable 47 temp and it allows to switch off the coast immediately when turned on, yes it could be due to dust build up, something I checked and cleared, it did not a difference for the frequent switch offs.

    Im not too well why it is only when the power supply is connected, I have not tried a different PSU, but those who have had the same problem try this and it has not solved the problem.

    When I unplug my power as well the battery seems last mabye 5 minutes at the most.

    Overall, Im very unhappy all this, toshiba is a brand of 'high' where you expect better quality and pay for it.

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    Concerning
    Florence

    Hmmmmm... interesting.

  • His acute appears when the power adapter is plugged into satellite

    Hello

    My laptop is four days old, but when I use it and the power adapter is connected and provide electricity, a steep, low sound volume is issued from the fan area. When I remove the adapter it disappears usually, but sometimes intermittently returns in the form of a stuttering occasional, typically when I use many processor programs.

    I also noticed that, if the sound is not present and yet I increase the brightness of the screen in the properties of the TOSHIBA power saver, he'll be back with a vengeance. In addition, the power supply makes the same buzz, but at least I can sit several feet from it.

    Can someone therefore please tell me if this buzz / your electronic is normal, or if there is something I can do to prevent it being issued?

    Thanks for any help.

    [email protected]

    Hello

    I think you should contact your dealer / ASP with this problem. It seems to me that there is some sort of component inside the PC that generates this noise when the processor speed is high.
    Also if the power adapter is buzzing, you must show this to them as well.

    It does not seem right that the unit should behave like that.

    BR

    Tom

  • The screen goes black when the laptop is disconnected

    The LCD on my DV6 becomes black when the laptop is disconnected the power supply cord.

    Help, please!

    Hi, have you checked the brightness on the energy savings?

  • Screen goes black when the unit reaches a point in 3d space.

    Hello

    I've simplified a more complicated model to try to understand what is happening, but I can't for the life of understand me. My camera starts to zoom in to a way of 3d layer in the distance. Everything's fine until it reaches a certain point, then the screen goes black. The camera did not run in the layer, I don't think that the lights have something to do with it. It just goes black. Any ideas?

    The first image is when the camera starts panning. The second is when the screen goes black. Note that the camera is still quite a distance between the 3d layer.

    Screen Shot 2011-12-01 at 12.46.04 AM.pngScreen Shot 2011-12-01 at 12.46.28 AM.png

    Thank you!

    If you turn on diagrams, you'll see that your camera is not pointed at the level of the layers. I don't know why you have animation camera rotation. You have the camera facing the path, is the point of interest to market? You may experience gimball lock.

    The best way to animate a camera must do 3D null parent. Now you have a camera on a cart. Gimbal lock is not a problem, point of interest is not a problem, and it's easy.

  • Satellite A300 may depend on from when the power adapter plugged

    Hello

    I have a problem with my Toshiba Satellite A300 when the laptop is connected to the power adapter I have no possibility to turn it on, it's only 2-3 seconds once it comes down.
    When Toshiba is enabled with the battery power and I tried to connect the adapter it also goes down.
    I have no problem with the charge itself, but only with working with AC adapter.

    Please help me what can I do with this problem, does anyone has similar problem?

    Hello!

    For me it sounds like a hardware failure of the motherboard if the AC/DC adapter is plugged and the laptop is turned on

    I don't know but how best to m would be if you go to the authorized service provider nearest with the AC/DC adapter. Technicians can check your laptop and swap the motherboard if it of really necessary. The guys are very friendly and helpful!

    Here, you can search the nearest ASP:
    http://EU.computers.Toshiba-Europe.com-online decision-making supported downloads & => find an authorized service provider

    Good bye

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