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Similar Questions

• fsmgroup called sayinhg that my computer has been infected with spyware

  I had been contacted by twice saying that you had advised the (supposedly legitimate third-party provider you?) to call me as my computer ID showed that I had been infected with spyware + report fsmgroup error warning. I carefully allowed them remote access where they have ran spyware inf and demonstrated on a 1000 Trojans.  I said several times that I wasn't going to buy anything and they said that they were not selling anything and that they were working on your behalf for me rid of bugs that will eventually lead to my PC to hang with a blue and black screen. However, the only way to solve the problem was to buy a plan. When I refused to purchase the plan, they started the files removed from my spyware in location, despite my asking them to stop - I turned off my computer to stop. I asked them why they did not respect my wishes and they couldn't answer. The person said it had deleted the wrong file and then hung up.  I caused damage to my computer. I can see no longer the same disks and I thought that it had removed the demand of c: Windows drive | INF.  There still a lot of files in this folder (more than 1000) which have been reproduced with an extention. PNF.  Are these files malicious indeed, if yes, what can I do? Also it damage by deleting anything in this area. I ran Malwarebytes and found no errors.

  I am very concerned. Please can you help.

  Rosie

  Hello Rosieptrc

  It's like a scam. Please see the threads below regarding scams and how to prevent them. Thank you.

  http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

• I think I got several phony calls claiming that my computer is infected with spyware.

  I think I got several phony calls claiming that my computer is infected with spyware. They said that they were connected with Windows, so I asked if they were Microsoft and they said that no Microsoft would not call me. Wouldn't be a darn good Microsoft. The guy was Indian or Pakistani and wouldn't give me a company name, no matter how many times I asked.

  They said they received reports from my computer it has been infected. The last call I let them go through their process to prove to myself that my computer has been infected. They told me to go to the event viewer, logs of windows, applications and said there will be errors and warnings there.

  It was proof that he was infected and that they wanted to give me their approval to scan my computer so their 'Microsoft engineers' can solve the problem with Windows tools. At this point, after 20 minutes, I denied their access to the computer and hung up that it had no proof that I was worried. One of our friends had the same call on fixing Windows sound, she had an Apple Mac, I would have liked to see their difficulty its version of Windows.

  I have 3 questions for this and they are: -.

  1 can. anyone if your computer is infected using the event viewer?

  2 can they tell if she is infected when the computer has a firewall and is also behind a router with a firewall?

  3. I would be right in thinking that there is another form of the scam fake phone call?

  1. If possible, get the errors or warnings in the event viewer is quite common, but say you have a virus just based on that, it's simply stupid.

  2. they do what is called call cold. They call every phone # in the phone book and say "your computer is infected" even if you do not, Yes, it's a scam and yes they are stupid.

  3. Yes. The only way they would be able to tell if your computer has a virus would be if they had access to it, and if they have BEEN with microsoft, which is not, it would be a breach of privacy.

• Get notification that computer is infected with spyware

  I have this red on my computer saying that my computer is infected with spyware and asking me to subscribe how can I get rid of the message of the screen

  * original title - I have this red on my computer saying that my computer is infected with spyware and asking me to subscribe how can I get rid of the message of the screen *.

  Its probably rogue software. Scan it with a virus scanner. Or get Malwarebytes.

  Update, then do a full scan. Whatever it is, tell him to remove it and restart your computer

• What is my MAC is infected with spyware or malware?

  Recently, I installed a network monitor (Little Snitch) on my MacBook Pro OSX Yosemite 10.10.5 race (15-inch, late 2008). I noticed a number of connections (to sites on the internet, including apple, google, mozilla, msn, etc.) by a "pandurated" program, located in the directory/Library/pandurated/happy/MacOS. Then, I checked the MAC activity monitor, which shows a process of "pandurated" with a user name "mijl". This "mijl" username is not saved on my Mac. Is my MAC infected with the malware / spyware?

  You can register here and ask. Malwarebytes Anti-Malware for Mac is a software developed by Thomas Reed, a collaborator of high level here for many years. In the past, there most likely would have found your question and responded to him directly, but he is now only looking at matter to ASC resulting from the use of this highly respected program (you should probably run - it works like a scanner after the global infection for Adware, malware and keyloggers, to see what he could come up with. It is completely safe and even recommended by Apple tech employees. It does no changes to the system and, should it find anything, gives you the choice of what to do next.) If you run it, or have any questions, there also a dedicated support forum.) He is quite knowledgeable and generally very useful.

• Infected with spyware? Malware?

  I think that I was infected by spyware or something malicious (on my Windows XP desktop), my IE8 has began to show many windows pop up despite the blocker, the system is somewhat slowed down, and the browser redirects to unrelated web pages. I tried to clean it with Windows defender, IOBit Security 360 system restore, go to Firefox and nothing seems to help, any suggestions?

  Reboot the computer Safe Mode by pressing the F8 key at startup. Run your Mode scans safe and see what that brings. Ron Chamberlin MS - MVP

• I'm constantly a msg - malware has been detected, click here to protect your computer. Their icon in my toolbar is, when you bring the cursor, it says protection against spyware.

  I am unable to download something from the microsoft Web site.

  Looks like a rogue program / fake. Start in safe mode / networking. (restart / press / hold down F8). Download malwarebytes , if it is not update installed then do a full scan. Whatever it is, delete it, and then restart

• Click here to enter your most recent password constantly appears

  It's a little irritating that I am constantly having to enter my password for all applications, even if I have connected to windows startup. What is the point of having this password, if it's not to keep? I guess that's a setting I'm missing or something similar. Any ideas?

  Hi SnowzSan,

  Are you logged on as admin, which account you use?

  Try these steps and check the status of the issue.

  Method 1:

  Try to turn off UAC (User Account Control) and check if the pop-up will reappear.

  Follow these steps to disable UAC:

  (a) open the Control Panel. Under account user and family settings , click on the "account user add / remove."

  (b) click on one of the user accounts, for example, you can use the guest account.

  (c) under the user account, click on the link "go to the main user account page".

  (d) under "make changes to your user account", click on the link "change security settings".

  (e) in him "turn User Account Control (UAC) to make your computer more secure" click to deselect the "use User Account Control (UAC) to help protect your computer." Click the Ok button.

  (f) you will be asked to restart the computer.

  Note: You must restart your computer when you enable or disable UAC. Change levels of notification does not require that you restart your computer.

  UAC disable WARNING:

  User Account Control (UAC) can help you to prevent your computer from unauthorized changes. It works by asking permission when a task requires administrative rights, such as installing software or changing settings affecting other users. We do not recommend disable user account control. If you turn it off, you must reactivate as soon as possible.

  Reference:

  http://blogs.msdn.com/b/hyperyash/archive/2012/07/18/disabling-user-account-control-in-Windows-8.aspx

  Method 2:

  If the method above does not work, there may be a corrupted system file. Scan the file system (CFS) auditor to repair corrupted files. Follow these steps:

  (a) start the desktop view.

  (b) open the command prompt, right-click in the left corner when the window appears, and select prompt (admin).

  (c) type the following command and press ENTER:

  sfc/scannow

  The sfc/scannow command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.

  Please answer back with the State of the question.

• Junk mail has stated that I have exceeded my account of my Outlook storage capacity should be deleted for click here to update my account - sounds like a scam to me.

  This seems like a scam to me:

  Dear user,

  Please note that your e-mail account has exceeded

  storage capacity. You will not be able to send and receive emails and your

  e-mail account is deleted from our server. To avoid this problem,

  Click here to update your account.

  Thank you for your cooperation,

  Management team.

  Dear user? A little bit impersonal and if I click, will be not ravaged by an unfriendly virus that will eat my computer and maybe

  all the information stored in life?  Not that I have a suspect character, but... seems very suspicious from Outlook.

  Hello

  The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would really appreciate if you could answer the following question:

  . Customer web mail or e-mail are you referring to? What is Microsoft Outlook or Outlook.com?

  Please provide us with more information on the specific question to help you to fix as soon as possible.

  If the problem is specific to Microsoft Outlook, then I suggest you to post the same question in the Microsoft Office forum from the link below.

  Microsoft Office Forum:

  http://answers.Microsoft.com/en-us/Office/Forum/Outlook?tab=all&TM=1370094573540

  If the problem is specific to Outlook, then I suggest you to post the same question in the Microsoft account, Outlook.com, SkyDrive forum from the link below.

  Microsoft, Outlook.com, SkyDrive Forum account:

  http://answers.Microsoft.com/en-us/windowslive/Forum/mail?tab=all&TM=1370094626058

  Your response is very important for us to ensure a proper resolution. Please get back to us with the information above to help you accordingly.

• My computer starts slowly, infected with the virus. Microsoft Security does not work

  Original title: keep the slow start
  How do I remove trozens in the computor & to I have no few of them didn't have on this computor Microsoft Security Essentrials keep turning off as his red everrytime I restart the computor

  Hello

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ======================================

  If necessary AFTER you are sure that the machine is clean of any malware. (DO NOT USE IF)
  MALWARE IS STILL PRESENT).

  You can try a repair install or an upgrade in Place.

  You can use another DVD that aren't copy protected but you you need to own
  Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
  machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
  good backup or 3 (security in redundancy).

  On-site upgrade
  http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

  How to perform a repair for Vista Installation
  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  =======================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 for virus and spyware help
  infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
  international information, see your subsidiary local Support site.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• my computer is infected with a virus. I'm doing a system restore

  my computer is infected with a virus, I'm doing a system restore, but when I click on the tab to do it I get a message tha States window cannot find the path of restoration of the suggestions.

  Hello

  By using the system restore when you have malicious software is not a good idea, although she would go. System restore
  can actually help to spread malware and make more difficult or impossible to remove the malware. Best
  to remove malware and if it does Restore Point then use those IF necessary.

  -------------------------------------------------------------------------------------------------------------------------------
  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

• a program has hijacked my windows security and insists on the fact that my computer is infected with many viruses. It has a pop-up that scans and tells me I have to buy their safety program. __

  I warned the company that I don't have wist to buy and they sent me a link to download a removal program. When trying to download windows appears and explains that it is a site known for spyware malicious and dangerous and suggest that I reconsider downloadig.

  the support address is * address email is removed from the privacy *.

  and the program they want to download me is * removed harmful link *.

  any suggestions would be greatly appreciated

  Hello

  See the following message to solve the problem of .exe if necessary once you are sure that the system is clean.

  Try Mode safe mode with networking - repeatedly, press F8 that you start.

  The best two methods allow scanners to run and/or AV.exe out of the way or removing.

  1.
  CTRL SHIFT ESC - task manager OR right click on the taskbar - task manager

  Process tab - complete the process on AV. EXE and continue with the uninstall Guide.

  If necessary use start - computer or Windows Explorer to navigate to

  C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
  necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
  is installed.

  Right-click on it and rename it to ZZMbam.COM (or something different than now), then
  Double-click it and run it like this. You can rename it back later. Do the same with others
  programs as needed. Use this method for other necessary - DO NOT ASSUMER one
  program removes all or that there is no other malware.

  ---------------------------------------------------

  2.
  Another method is to use them:

  Use Process Explorer to "Suspend" the process will not stop

  Then use AutoRuns to delete the malicious program startup items.

  Now use UnLocker to delete the files in the malware.

  You may need to do a file at a time.

  Process Explorer - free
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  AutoRuns - free
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx

  UnLocker - free (do not install the adaware Ebay)
  http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtml

  AV.exe

  ==============================================

  There are MANY varieties of these with many names, but all can be eliminated with the same methods:
  
  Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
  scams to get you to pay for them while they have no advantage at all.

  How to remove all THE varieties of this malware - please read carefully the removal Instructions.
  http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010

  RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
  
  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
  in the regular when windows you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
  UnHackMe execution)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can download
  here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
  It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
  How to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
  Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
  taken (such as the anti-virus software, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• 10.10.5 running.  Is there a way to check if my system has a virus?  I was surfing and a message 'the last page you have open infected your system with a virus.  ' Click on continue fixing your system.

  I am running 10.10.5 OS on a Macbook.  While surfing, I got a message "last page you have open infected your computer with a virus.  Click here to clean the virus. "It appeared to come from Apple but aware that this message could be the virus.  Is there a way to check my system for a virus, or what I do check at an Apple reseller or a store?

  The message is a scam.  There is no virus for osx.

  

• Computer infected with TrojanAlureonE.

  Original title: TrojanAlureonE of the problems yet?

  I did really stupid things and cannot cancel their.  I'm an administrator on the computer outside of me, how, I don't know, but I can't delete it, because she is the main, how it got there, I don't know if I've made me a password, it was too long, so he took off with the other administrator and computer cookies deleted, etc., so now I can't get into my email or anything else.  Then I deleted all but the most recent system restore point and need to restore my computer at l March, 2012, well before I had the problem with the Trojan horse, when my screen went blue, and I couldn't most of my programs.  I think I still have parts of the virus, because I cut things or turn them off, and the next time I check, they are activated.  I am now in safe mode.  I can no longer get email, can't log on to one of my sites e-mail so it won't help for you send me an email.  I was wondering if I update to Windows 7, if it would destroy the rest of the virus?  I don't know a lot about the internet, but I try to learn.  I have not yet checked, but I doubt that if I have enough room to update anything, my drive does not work so cannot perform a new installation of Windows XP, I use an old laptop HP 2008, Pavilion, so it is likely quite full.  My hard drive does not work.

  What makes you think that your computer is infected by an Alureon rootkit?
  If you're infected with one or more of the Alureon variants there are only a couple of scanners that will actually detect and remove it. None of the scanners offered by Microsoft are included.

  First, click HERE and download aswMBR. Save the file to your desktop. Double-click on the file. When the scanner opens, you will be asked to download the Avast virus database. Chose the Yes. By default, the scanner is set on a quick scan, which is what you want. Once the data has been downloaded, click on the scan button. Allow the analysis to be performed. This can take a lot of time so, just be patient. Once the analysis is complete if the lines of text in the scanner have red text, your computer is infected. If this is the case click the difficulty MBR button on the scanner. Confirm the prompt. Then click on save the log file. A log file will then be saved on your desktop. Restart your computer. Open the log file, copy and paste the content in your response.

  

• my windows vista computer is infected with a trojan hidding as a system of windows vista security 2012?

  Somehow my daughter and me were watching you tube videos yesterday. today I went on my computer and was hacked by some viruses to windows vista security 2012. the virus is coming as a Trojan - BNK. Win32.key logger.gen. I tried to restart the system in safe mode and use system restore. The blocked virus, I tried to find the virus, no chance he hid. That I tried to download bigfix that worked before. all that I'm trying to work the horse of Trojan malware blocks and said infected with this Trojan BNK. Win32. under the window buy Vista security 2012. What can I do my Mc McAfee Security has expired? Curtis

  Hello

  If McAfee is expired then you must uninstall it and run the McAfee removal tool to avoid problems of
  remains of the original. There are recommendations of the antivirus configurations for free below.

  McAfee - removal tool
  http://service.McAfee.com/FAQDocument.aspx?ID=TS100507

  ------------------------------

  Here's what I use and recommend: (these are all free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leave the file system, Web,.
  Operational network (Script and behavior are also recommended in Ver 6 +).

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 6.x and 4.8 x

  Avast - home - free - 6.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
  or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y<-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.
  http://www.Malwarebytes.org/products/malwarebytes_free

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">