Computer is not closed; Always restarts automatically.

When I tell my computer to shut down on the Start Menu (or by using the power button on the computer, which is set to Shut Down), my computer stops and then restarts immediately.  I tried to stop in the Start Menu and on the side of the computer with the power button, but nothing works!  It is not closed.  There are no hibernation, either, because as soon as he is off it starts again immediately.  Is there anything else I can try?

It's a laptop.  And it's not your fault if it does not help, I appreciate the effort.  I'll just call Dell because I have another problem as well.  Thank you!

Tags: Windows

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