Computer laptop GATEWAY with Windows 7 will not be updated, and I searched this site for instructions.

I followed the instructions to make sure I don't understand the "update notification" on stop downs and other tips, but I have more patience at this point.  This has been going on and I can't the system up to date.  I made every effort (by previous questions and answers) to ensure that the free trial of Norton has been removed from this computer.  It is a laptop.

Applications, (Norton and McAfee) are notorious for not not upgrade (or uninstalling) itself.

[You may want to print these instructions for reference offline. If a step said to reboot, reboot.]

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. After completing some you have a copy of your handy product key, uninstall all Norton software (including LiveUpdate and everything Norton Add ons) via Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view).

4 IMPORTANT! -Online activate Windows Firewall immediately after the restart.

NB: Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed step #7 below!

5. right click on the file that you saved in step #1 above, and then select run as administrator.  DO TAP not your keyboard until the race ends, then restart.

6. do a clean install of Norton 360 2011 (using your product ID, if need be) & reboot. CF. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

NOTE: Do NOT activate or install additional modules of Norton (for example, Norton Anti-Phishing) immediately.

7. manually and repeatedly run LiveUpdate (Norton) until you get a prompt "no update more".

8 reset the advanced settings of the IE by http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

9. open IE8 32 bit (only) to http://support.microsoft.com/kb/971058 [ignore if APPLIES to article] & run it in DEFAULT and modes difficulty then AGGRESSIVE. [1]

10. restart once again & test.

~~~~~~~~~~~~~~~~~~~~~~~~
[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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