Computer target hung and RDP held while making the Office remotely in Windows XP Professional
Hello
I have problems with Remote Desktop for Windows XP Pro SP3. The scenario is as follows
- Target computer is Windows XP Pro SP3
- Client PC also has the same OS
- With the RDP Client, computer target hung. On the client, it is show as trying to connect and continues for a long time
- On the target pc, even keyboards and mice do not work
- Any application working on the target computer is also get hanged
- The only way to normalize the target computer is restart
Under Remote Desktop, we have already given all the required permissions. Please note that
- The firewall on the target computer is OFF
- Symantec antivirus is installed
- RAM is more than 2 GB
Hi Feraud,
Thanks for posting your query in the Microsoft Community Forums.
According to the description of the problem, it seems that the remote desktop connection is blocked on the target computer.
I will certainly help you with this issue.
Here are some methods that you can try in order to solve the problem.
Method 1: Temporarily disable the antivirus from Symantec and check.
Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.
Method 2: Change the listening port for remote desktop and check.
http://support.Microsoft.com/kb/306759
Registry warning
To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/)
How to back up and restore the registry in Windows
For more information, see the links.
The problems of desktop remotely
Note: Applies to Windows XP
How to use the Windows XP Professional Remote Desktop feature
If the problem persists or you have any other questions about the remote desktop connection, do not hesitate to let us know. We will be happy to help you.
Tags: Windows
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