Computer TouchSmart HP Envy 17 t 2 weeks without a break stop at or just after the connection

Hello

I really need help because I am pulling all my hair out with frustration. Here are the details:

I got a new Notebook HP TouchSmart 17 t for my birthday last week. I'm a developer and a code about 15 hours a day, and my laptop 15 inch 3 years was certainly an obstacle. Needless to say, I was very excited by envy, especially 17-inch screen.

That excitement lasted about 2 days.

In the first two days of use, I installed all the Windows, Windows updates 8.1, Chrome, Visual Studio, SQL Server 2012 and Management Studio, MySQL Workbench, Adobe Creative Cloud, MS Office, and Avast. The system will periodically re-start during this time, but he wasn't even epidemic.

But from about the 3rd day, the computer began to stop more frequently. Initially, it was once every 30 minutes or so, but then increased rapidly so it restarted at or just after the login screen 9 of the 10 startups. Every 10th reboot or so, the computer will allow me to connect and I immediately try troubleshoot it before it will re-start again in 5 minutes or less.

The only thing I could think of that changed on the 3rd day is I installed Kaspersky to replace Avast (the laptop came with a 1 year free Kaspersky subscription). I didn't know if it was the culprit, or if I had a lemon of a computer that was overheating because of hardware problems, but to be sure, I tried to uninstall it. However, the computer wouldn't stay long enough for me to do.  I couldn't even in HP Recovery to restore the system.

Fortunately, I had burned the recovery DVDs and was able to start the recovery tool by booting from the DVD. I restored the computer configuration with minimal additional software installed (restore failed the on the first trial to 99% complete, but the second test was a success). I was really hoping this would solve the problem so I can start using my new laptop.

No luck.

The first time I turned on the computer after the restore, it immediately starts close to, or just after the screen connection again. As before, I am able to use the computer for 5 minutes every 10th reboot or so before it restarts. During those rare moments, I was able to enter the power management settings to turn off sleep and Hibernate, given that several forum posts which indicate as a potential culprit. However, the computer won't stay long enough to install updates of window or Windows 8.1, or to ensure that all drivers are up-to-date.

Furthermore, I believe that the BIOS flashed when Windows 8.1 has been installed and I wonder if it needs to be reset. (I don't think the restoration process reactivates the BIOS to its original settings, but I have really no idea.)

Anyway, here I am with a new laptop that I can not use.  I don't know if it's a driver problem, software conflict, hardware problem, problem of BIOS or something else. Needless to say, I am very frustrated and I would really appreciate suggestions.

Thank you

Tom

Tom, welcome to the forum.

This isn't how HP computers to run.  I strongly suggest that return you it and get another HP computer that works.  If it does not work long enough to install the updates, it will very probably not get much better.  I want to help you to save your hair!

Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

Tags: HP Desktops

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