HP Support Assistant not to install updates

Similar Questions

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• Pavilion 15-e092ea: does not not after installing updates from HP HP Support Assistant

  I was warned of three updates two days before and went to install them before moving on to Windows 10.

  I was warned that several reboots may be required.

  Several reboots produced, but now, I find that whenever I try to launch tune it just tells me that a restart is required. This must happen at least 10 times.

  I can't get further and assume that the software has stopped working properly.

  Thanks, your solution was my instinct, but I just wanted to check if there was an another known issue with the latest updates.

  I uninstalled the support assistant as suggested and downloaded the latest version.

  Everything works fine.

• My battery on my compaq presario cq56 is not recognized. It's not even an icon for it. Hp support assistant said trying the update of the bios battery. I can't find to download... Help, please!

  My battery on my compaq presario cq56 is not recognized. When I ran the test on HP support assistant, he says take the battery off and then powered off and that did not help. He said to ensure that the latest version of the BIOS battery has been installed but I can not find how or where to do... someone know how and if it is the best thing to do?

  Hello

  This document includes the steps of research, download and installation of updates to the BIOS (Basic Input Output System) or ROM (ROMPaq) for your HP or Compaq laptop.

  Update for AMD processors

• HP Support Assistant reported three driver updates available, but cannot be installed.

  HP Desktop p6-2036 c updated on 31/10/12: HPSA had the wrong product number must p6-2037cb.

  64-bit Windows 7 sp 1

  HP Support Assistant warned that there were three updates to driver for this computer.  One for IntelGraphics, a Realtek network controller and one for Realtek High Definition Audio Driver.  He set a restore point and downloaded the drivers.  But in each case after the installation, a red X appears in the status column next to the column Description of each driver.

  I found the following two Administrative events log:

  1)

  Log name: Hewlett-Packard

  Source: HPSFmsgr.exe

  Date: 30/10/2012 17:17:49

  Event ID: 2000

  Task category: no

  Level: error

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  HP error ID:-2147467261 at HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Message: The object Reference not set to an instance of an object.

  StackTrace: At HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Source: HPSFMsgr

  Name: HPSFmsgr.exe

  Version: 01.00.00.00

  Path: C:\Program Files (x 86) \Hewlett-Packard\HP Support Framework\Resources\HPSFMessenger\HPSFmsgr.exe

  Format:-en-US

  RAM: 4002

  RAM usage: 30

  TargetSite: Void btnEventMsg_Click (System.Object, ACE)

  The event XML:

  http://schemas.Microsoft.com/win/2004/08/events/event">

  2000

  2

  0

  0 x 80000000000000

  3

  Hewlett-Packard

  PC-1

  Error HP ID:-2147467261 to HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Message: The object Reference not set to an instance of an object.

  StackTrace: At HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Source: HPSFMsgr

  Name: HPSFmsgr.exe

  Version: 01.00.00.00

  Path: C:\Program Files (x 86) \Hewlett-Packard\HP Support Framework\Resources\HPSFMessenger\HPSFmsgr.exe

  Format:-en-US

  RAM: 4002

  RAM usage: 30

  TargetSite: Void btnEventMsg_Click (System.Object, ACE)

  2D32313437343637323631202020617420485053415F4D657373656E6765722E4D657373656E6765724D61696E57696E646F772E62746E4576656E744D73675F436C69636B284F626A6563742073656E6465722C20526F757465644576656E7441726773206529

  Others state of this concern, which I am on a laptop almost nine. I think that the problem is caused by a huge surge of Windows HP 8 drivers on the site of service the customer causing a glitch.

  You can check your page pilot to see if there are drivers, you need to upgrade. Choose your exact model HERE

• HP ENVY Phoenix h9 - 1440t CTO: HP Support Assistant fails to install Windows 8.1

  HP Support Assistant update cannot be installed with account specific error 1316 already exists. Then, I get an error - 1603 and an error-3.  Uninstall fails with the same error.  Managed to get it uninstalled and now he moved not with the same error.  Have you tried as an admin and a lot of other suggestions on the forum but without success.  All my windows updates and drivers are up to date.  Windows 8.1 has been around for a while and no miracle.  Support Wizard does not yet appear on the HP website under software and drivers.  Any suggestions?

  Hi @larryk18

  Welcome to the HP Forums! I see that you are having problems with your HP Support Assistant. Go ahead and uninstall your programs and features in Control Panel. Then download and install the HP Support Assistant software from this link.

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• Computer will not properly install update KB976098 + new software

  I was a lot by browsing this site and saw that many people is facing the same problem. What I did find was a person with software problems.

  My computer was purchased 26/11 this year with Windows 7 pro + Microsoft office home and student . One day Windows were 27 updates to install and therefore has been left overnight. In the morning update no. 27 was still install and never finished. Had to restart the computer to exit the update screen. days later there were 4 updates to install. Still once, the last update was never completed.

  Now, there's only 1 update important remaining, KB976098 , the fix for the time zones that I presume.

  Not only the update will not install, now the new software may not be installed properly:

  I tried some actions (such as downloading stuff, install software, games) while windows tried to install the
  Update:

  • During the installation (for example.) Adobe Reader, Comodo FireWall took more than a minute to display its notice of default on an attempt to install software on the computer and therefore compromised the initial installation.
  • Turn off Comodo Firewall does not solve the problem. Delay of the computer respond when an action of the instalation was performed is the same.
  • The installation of update process could not be stopped once he was "installation."
  • The icon of 'disable' had no notification "update", but once to close the office and displays the message "loging off", the computer is never extinguished.
  • While playing an online game, nothing unusual has happened, no delay on start-up or exit.
  • When you save things like a packadge power point (for conferences of 2007 to display on older versions) the application would freeze and the package has never been created
  • Presentations PowerPoint would have graphics errors, such as the black and white rectangles containing all movable objects.

  After Force-reboot of the computer, cancel the auto-update feature and remove it from the list self-install, I retested evevrything:

  • Adobe Reader has been installed successfully, even with Comodo Firewall active
  • Comodo Firewall has reacted instantly to any attempt installation
  • More online games the same
  • PowerPoint correctly displays images and created packages without error
  • Turn the computer off was possible without forcing the stoppage.

  Now, I'm checking the updates installed and found out there are only installed 23 (in the Control Panel installed updates ). The history of the update displays more than 74 update. As mentioned previously, the first batch of update contained 27 updates, No 23 or 24. I checked some of these updates to the story:

  • There are a few updates, eg. update of security for microsoft office system who have 10 diferent KBs (being the first of its kind, his last KB974234 KB936514). Five of them have been installed twice: KB936514; KB951944; KB954326; KB956828; KB960003

  I guess in these 74 updates, replacents occurred in 23 updates, and some are not microsoft partners to be included in the Panel of installed updates . I really don't know, that's why I am asking :D

  I tried the more possible ways to install the update, downloading it mannualy, disabling the firewall, close all other applications, etc. etc...

  I would like to know the following:

  1. Why is not install update KB976098?
  2. Why other users have the same problem with recent updates?
  3. How to prevent the installation of update if the stop command does not work?
  4. How can I turn off the computer without having to install the downloaded update?
  5. Are double downloaded updates a problem?

  I wrote this for so long now. If I forgot anything, the question might be already in the text.

  Thank you for your time and patience! :)

  Read the "Updates since the previous cumulative Windows time zone update" section of http://support.microsoft.com/kb/976098. If you do not reside in one of these 14 zones, really useless this not (IMHO) security-related update, so you can just "hide":

  1. stop the automatic updates service:

  Start > Right click on run , and then select run as administrator > services.msc (type) > [OK]
  Double-click automatic updates > click stop
  (Stopping the service will take a moment)

  2 remove the contents of the download folder:

  Start > Right click on run , and then select run as administrator >
  (type or copy/paste) %windir%\SoftwareDistribution > [OK]
  Open the download folder and delete its content
  Close the window.

  3 start | Control Panel | System maintenance and (if you use Classic view, skip this step). Windows Update: Select the installed updates: right click on the Update for Windows 7 (KB976098) | Click hide update | Confirm the prompt UAC (User Account Control), if any, & OK your way out.

  4. start the automatic updates service:

  Start > Right click on run , and then select run as administrator > services.msc (type) > [OK]
  Double-click automatic updates > click Start
  (Stopping the service will take a moment)

  =====================================
  To restore/show updates in Win7: Start | Control Panel | System maintenance and (if you use Classic view, skip this step) | Windows Update | Restore hidden updates: Find and select the update you want to install. Click restore. You can now select once again it and install through the normal process.
  =====================================

  Comment: For some reason, a lot of Win7 users have had problems trying to install KB976098. for example, http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/b620bb51-11e9-48f4-9a45-4034498cb8e1

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• The KB2833941 could not be installed/updated on my laptop. Error code is 0 x 643. Please help me solve this problem. Thank you!

  The automatic update and the update manual impossible to install/update on my Toshiba Tecra M2 KB2833941 about 6 times since July 10. The error Code is 0 x 643. I couldn't solve it by myself. Please kindly help me to fix it. Thank you!

  Download and run the Microsoft .NET Framework repair tool , then visit Windows Update and let it try to reinstall updates. Once it's done, scan again with Windows Update to ensure that they properly installed.

  If this does not fix it try this...

  Uninstall the .NET Framework 1.1. Then download the .NET Framework Cleanup Tool
  In the drop-down list box, select 1.1 and clean.
  Reinstall .NET Framework 1.1
  Download and install. NET Framework 1.1 Service Pack 1
  Visit Windows Update or Microsoft Update and let it install the rest of the 1.1 updates, including KB2833941

  I would like to know what method worked for you.

  Ref: http://support.microsoft.com/

• Not to install updates for Vista!

  I have problems to install the new updates for vista.  The installation remains glued to 4 of 15 updates and would not be complete.  I shut down my computer manually.  Any help with this would be great.

  Hello

  ·         You get an error message or code?

  Method 1:

  I suggest that you put the computer to boot and check if you can install the updates:

  http://support.Microsoft.com/kb/929135

  Note: When you are finished troubleshooting, place the computer to a normal startup by following step 7 from the link above.

  Method 2:

  You can also reset the component of windows update and check the issue:

  http://support.Microsoft.com/kb/971058

  Method 3:

  I suggest you follow the steps in the link below and check if it helps:

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

  (11/05/2011-23:31):
  (11/05/2011-22:50):

  Hello

  I suggest you follow the steps in the link below and check if it helps:

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

• Update to Windows 7 SP1 installed, but not in installed updates or system

  Recently, I installed Windows 7 x 64 Ultimate on my pc and then with the update. All the updates successfully without error. Win7 SP1 update was also without errors. It shows in the history of the update, but not in the installed updates or computer properties. IE11 and Visual Studio will not install because they need SP1. I can't uninstall the update to try again because he's not here but windows update does not offer it (also tried the variant of the command prompt to uninstall does not work). I tried to reinstall the whole system, and it ends up the same thing again. Someone knows how to fix this problem or at least Visual Studio works without SP1?

  Restart your computer and wait 30 minutes for the system to operate before you download information. When the review much, not Event Viewer log files all problems show in the period immediately after the computer has booted.

  Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. Normal mode preferred report. Please say if the report was obtained in safe mode. If the report is in one language other than English, please indicate the language.

  Please download and share with everybody fresh copies of your System log and journal of the Application (two files) of your event viewer on your disc one and post a link here. You can delete any previous copies of your OneDrive records.

  To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do the same for the application log. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

  For assistance OneDrive see paragraph 9.3:
  http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

• Windows 8 is not to install updates

  OK, so I just bought this computer (desktop) with Windows 8, I am trying to download Windows 8.1 and it says that I need to first update Windows 8.

  I go into the settings of updates and it shows 94 available updates, but it will not download them. I'm going to solve problems and it shows me error with: registration for the Service is missing or damaged, the recent updates installation problems and check for missing or corrupted files.

  Any help?  Thank you!

  OT: Windows 8 is not updatding

  Hello

  1. which antivirus program is installed on the computer?
  2. don't you make changes to the computer before the show?

  Usually, you get this error during the installation of the software updates. If Microsoft found some problems in the digital signature of the update is when you usually get this error.

  Method 1: I suggest you run the utility of Windows Update and see if that helps.
  Windows Update Troubleshooter

  Method 2: I suggest you to scan SFC. The sfc/scannow command. analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions. When the analysis is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are detected, the System File Checker tool difficulty integrity violations. See the following article about how to proceed.

  Use the System File Checker tool to repair missing or corrupted system files

  http://support.Microsoft.com/kb/929833

  See also the link: Problems with installing updates
  http://Windows.Microsoft.com/en-CA/Windows/troubleshoot-problems-installing-updates#1TC=Windows-8

  I hope this helps. Let us know if you have other problems with Windows in the future.

• HP 15-r100nia note: cannot install Updats after download

  PLEASE FRIENDS, I CHECKED FOR UPDATE WITH MY LAPTOP BUT AFTER DOUNLOADING, WHEN INSTALLING MY SYSTEM WAS NOT ABLE TO INSTALL UPDATES, HIS WATCH HAS FAILED.

  Thanks @ BHK6, problem solved.
  I have decided to re - run the Windows Update and download batch.

• Product number: M2C19UA #ABL: HP Support Assistant not download updates

  Upgrade to windows 10 at the day of purchase, everything works well.  HPSA informs that there are updates to be downloaded and installed. Wizard creates a restore point and connects to HP servers, then begins to download for the first update.  After 4 hours, nothing is downloaded and the program seems to be frozen.  Need to put an end to the task with the Task Manager to exit.  Have tried several times but the result is the same.

  Any suggestions or help appreciated.

  Hmm. have you tried Option 2 to choose the drivers & download?

  http://support.HP.com/us-en/product/HP-15-ac000-notebook-PC-series/7771404/model/8579937/drivers?cc=us&lang=en

• The following updates have not been installed: updating security for Microsoft Office Web Components (KB947319)

  I don't get an installation failed message, no code error.
  The update was automatic download through Upfates.
  I have Office 2003 installed Access/Excel/Infopath/Outlook/PowerPoint/Publisher/Word
  OS is XP Professional automatic updates were turned on since day 1
  I can't find any help or support for this error, the KB document document sent me round in circles and suppose get the error codes.

  Hello

  Control Panel - Windows Updates - right click on it and HIDE

  Go here and download and install manually.

  KB947319
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=95c94c9a-6aca-42fb-9679-3234f06c72f7&displaylang=en

  NOTE the system requirements.

  MS09-043: Description of the update for Office 2003 Web Components and Office XP Web Components Security in
  Office 2003: 11 August 2009
  http://support.Microsoft.com/kb/947319

  Then reset the updates:

  How to reset the Windows Update components? -a Mr Fixit
  http://support.Microsoft.com/kb/971058

  -----------------------------------------------------------------

  If necessary, you can get free reports of incidents.

  Windows updates - free Incident report

  Go here and click on-> Windows Update fails while searching, downloading or installation of updates
  http://support.Microsoft.com/GP/wusupport#tab3

  The security updates, you can get free support Incident report
  http://www.Microsoft.com/protect/resources/support.aspx

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.