Configure the settings of the server going out with Wide Open West

Wide Open West is changing the out going server settings. I talked to support WOW, and according to them I have all the correct settings.
Server name: smtpauth.mail.wowway.com
Port: 587
Connection security: STARTTLS
Authentication method: Normal password
Username: "my wow username.

When you try to send a message, I get the following error message:
The message send failed.
The message could not be sent to the help of Outgoing server (SMTP) smtpauth.mail.wowway.com for an unknown reason. Check that your outgoing (SMTP) server settings are correct and try again.

Then a window opens with the title Security Exception Add asking me to add a certificate for the site. When I click on the button get certificate button to confirm a Security Exception is grey and my only option is to cancel.

Someone has encountered this problem and have a solution? WoW is changing their Dec 15 servers and my old settings (which works) will be no longer valid. WoW customer was unnecessary and was told to contact Thunderbird.

After a few other game I discovered that rather than clicking the button get certificate I could ignore that and simply click on the button confirm Security Exception and everything worked.

Tags: Thunderbird

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