Connectivity wireless speaker problem

I have a laptop ASUS X550C, but it does not recognize the speaker of IBTB14 iWantit. The Bluetooth led on the speaker, but the device does not appear under networks to connect to the speaker. Is this a driver problem? I had no problem to connect the speaker to my cell phone and I have a wireless HP printer connected to my laptop. Any suggestions please?

Hello

 
Thanks for posting your query in Microsoft Community.
 
According to the description of the problem, I understand that the iWantit IBTB14 Bluetooth speaker do not recognize on the computer.
 
I can understand how frustrating it can be when things do not work as expected.
 
The probable cause of this problem could be due to the problem of drivers.
 
To better understand this issue, I would like to know the following information:
 
1. have you installed the latest compatible drivers Windows 8 for the iWantit IBTB14 speakers?
2. are you able to see the device recognized by Device Manager > other devices?
3. What is the brand and model of the computer?

I suggest that you follow the full article below and check if she helps make you Bluetooth speakers will recognize on the computer.

 
Why isn't Windows find my Bluetooth or other wireless device?
 
Hope this information helps, just reply to the State of the question and the information needed to get help.

Tags: Windows

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