constant annoying window update which is empty except for the Cancel and Finish buttons

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  KB2887069 Windows update fails to install, even with the audio drivers and uninstalled AV.

  Background: I am setting up a pavilion of 500-164 equipped with OEM specs, specifically:

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  -Windows 8 6.2.9200

  -See sysinfo below for more details

  The PC brought to the specifications of the plant, with all Windows updates applied with the exception of KB2887069, which breaks down at the update.  With the exception of troubleshooting the failure of the update, none of the changes have been made.  The Windows KB2887069 update fails to install as well through the automated process when tried manually via a direct download.

  Additional troubleshooting measures to date include:

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  -Temporarily disable all the features of Windows Defender.

  -Temporarily uninstall the audio driver (IDT High Definition Audio CODEC) OEM.

  -Realization of an analysis of the SFC system (with no error found).

  Results: The Windows Update full KB2887069 with a failed State and produced the following results.

  2014-11-15 19:25:08:807 3488 1 b 84 Misc = logging initialized (build: 7.8.9200.17099, tz:-0500) =.
  2014-11-15 19:25:08:807 3488 1 b 84 Misc = process: C:\Windows\system32\wuauclt.exe
  2014-11-15 19:25:08:807 3488 1 b 84 Misc = Module: C:\Windows\SYSTEM32\wuaueng.dll
  2014-11-15 19:25:08:807 3488 1 b 84 Manager:
  2014-11-15 19:25:08:807 3488 1 b 84 Handler: START: Manager: installation CBS
  2014-11-15 19:25:08:807 3488 1 b 84 Manager:
  2014-11-15 19:25:08:807 3488 1 b 84 Manager start installation of CBS update BCA9DC69-8FB6-4B79-8E1B-E706B32B55C9
  identity of 2014-11-15 session 19:25:08:807 3488 1 b 84 CBS Handler: 30409011_3339369637
  the package identity 2014-11-15 19:25:08:807 3488 1 b 84 CBS Handler: Package_for_KB2887069 ~ 31bf3856ad364e35 ~ amd64 ~ ~ 6.2.1.1
  2014-11-15 19:25:08:822 3488 1 b 84 Manager stand-alone installation with source=C:\Windows\SoftwareDistribution\Download\c3f79bd7f837c5015dba3018d0ab7d67\windows8-rt-kb2887069-x64.cab, workingdir = C:\Windows\SoftwareDistribution\Download\c3f79bd7f837c5015dba3018d0ab7d67\inst
  2014-11-15 19:25:12:567 3488 Manager e00 FATAL: CBS called error with 0x8007371b.
  2014-11-15 19:25:13:269 3488 1 b 84 Manager FATAL: full install of CBS update with type = 0, requiresReboot = 0, installerError = 1, hr = 0x8007371b
  2014-11-15 19:25:13:378 3488 1 b 84 Manager:
  2014-11-15 19:25:13:378 3488 1 b 84 Handler: END: Manager: installation CBS
  2014-11-15 19:25:13:378 3488 1 b 84 Manager:
  2014-11-15 19:25:13:378 880 fa0 Agent *.
  2014-11-15 19:25:13:378 880 fa0 Agent * END * Agent: installing updates [CallerId = wusa]
  2014-11-15 19:25:13:378 880 fa0 Agent *.
  2014-11-15 19:25:13:378 6676 1a0c COMAPI > COMAPI - RECOVERY -: install [ClientId = wusa]
  2014-11-15 19:25:13:378 6676 1a0c COMAPI - tender installation complete (successful = 0, succeeded with errors = 0, failed = 1, missing = 0)
  2014-11-15 19:25:13:378 6676 COMAPI - restart required 1a0c = No.
  2014-11-15 19:25:13:378 6676 1a0c COMAPI - WARNING: exit code = 0x00000000; Call error code = 0 x 80240022
  2014-11-15 19:25:13:378 6676 1a0c COMAPI-
  2014-11-15 19:25:13:378 6676 COMAPI COMAPI - END - 1a0c: install [ClientId = wusa]
  2014-11-15 19:25:13:378 6676 1a0c COMAPI-
  2014-11-15 19:25:17:605 6676 1 a 10 COMAPI - COMAPI: IUpdateServiceManager::RemoveService -.
  2014-11-15 19:25:17:605 6676 COMAPI 1 has 10 - ServiceId = {b043431c-3a5f-4bf5-b5b2-34a542b07e41}
  2014-11-15 19:25:17:683 6676 1 a 10 COMAPI IUpdateService removal scan volatile package service, serviceID = {B043431C-3A5F-4BF5-B5B2-34A542B07E41}
  2014-11-15 19:25:17:683 6676 1 a 10 COMAPI WARNING: ISusInternal::RemoveService failed, hr = 80248014
  2014-11-15 19:25:17:683 880 524 Agent WARNING: WU client omits CClientCallRecorder::RemoveService with error 0 x 80248014
  2014-11-15 19:25:18:385 880 1a7c report REPORT EVENT: 2014-11-15 19:25:13:378 - 0500 1 182 {807311FF-2CC0-45E2-B903-238AD59E6377} [AGENT_INSTALLING_FAILED] {3CE1E1A4-CA14-4F2A-BEA1-71029F73AFD6} 101 501 8007371 b wusa error content install Installation error: Windows failed to install the following update with error 0x8007371b: update security for Windows (KB2887069).
  2014-11-15 19:25:18:385 880 1a7c report CWERReporter::HandleEvents - WER report upload completed with status 0 x 8
  2014-11-15 19:25:18:385 880 1a7c WER sent report: 7.8.9200.17099 0x8007371b (0x8007371b) 3CE1E1A4-CA14-4F2A-BEA1-71029F73AFD6 install Unmanaged 101
  2014-11-15 19:25:18:385 880 1a7c report CWERReporter finish event management. (00000000)
  2014-11-15 19:35:18:718 880 1 to 28 in THE # to THE: initialization of automatic updates.
  2014-11-15 19:35:18:906 880 1 to 28 WuTask WU Uninit Manager tasks
  2014-11-15 19:35:19:795 880 1-28 Service *.
  2014-11-15 19:35:19:795 880 1-28 Service * END * Service: out of Service [exit code = 0 x 240001]
  2014-11-15 19:35:19:795 880 1-28 Service *.

  I find it peculiar that you just bought a HP computer brand new, still-in-the-box, which came with Windows 8, not 8.1, preinstalled Windows. That said, cross your fingers, roll up your sleeves and try the fix following multiple step, I cooked up just for your computer...

  ACTIONS

  [You may want to print these instructions for reference offline.  IMPORTANT => NO SKIP & perform all steps in one uninterrupted session!  [If a step said to restart, restart! ]

  1 right-click on the link, select SAVE TARGET as.... & download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. right click on the file that you saved in step #1 above and select run as administrator to run the Norton utility. DO TAP not your keyboard until the race ends, then restart.

  4. right-click on the following link and save the download to your desktop: ie8 - rereg.all.zip [1]

  4B. right click on the file that you saved in # 4 has & select EXTRACT ALL. This will create a new folder in Office also appointed ie8 - rereg.all. The folder contains both scripts below (plus a third that will NOT be).

  Note-online scripts are good for IE9, IE10 & IE11, too,

  5. close all open applications (that is, anything with an icon on the task bar), open the folder created in step # 4 b above & double-click on the file named ie8 - rereg.32on64.cmd to run the script.

  5 b. Repeat this for the file named ie8 - rereg.64on64.cmd then restart.

  6. reset Internet Explorer by the MANUAL of instructions on this page-online http://support.microsoft.com/kb/923737

  Note => for best results, check the option Remove personal settings .

  7 run the Windows Update Troubleshooter from start to finish by the first paragraph on this page-online http://windows.microsoft.com/en-us/windows-8/troubleshoot-problems-installing-updates [2]

  8. restart once more then test by launching a manual check of updates & see if KB2887069 any/all others updated and allows to install now. Follow all the instructions.

  9. assuming all went well, see if Windows 8.1 is available through the store Windows and, if so, if it will be properly installed. Still, follow all the instructions.

  • Upgrade to Win8.1: FAQ
    http://Windows.Microsoft.com/en-us/Windows-8/upgrade-to-Windows-8
  • The upgrade to Win8.1 tutorial
  
  http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial
• What's new in Win8.1?
  http://Windows.Microsoft.com/en-us/Windows-8/whats-new

10. assuming that Win8.1 is now installed, perform another manual check for updates & install all Security updates offered (if any); Follow all the instructions.

11. in response to this post with a status report. Also confirm (hopefully) that Windows 8.1 has been installed successfully.

Good luck!

===========================================================
[1] source: page http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en of my colleague IE MVP Kai Schatzl

[2] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

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