Content acquisition Internet problem with OTP-S390

I recently bought a BDP - S390 Internet Blu - ray player. I'm unable to access Netflix, Hulu, Pandora, YouTube, etc. The player exceeded all by performing the ' absorbing Internet content...» (3/3) "step which is necessary to obtain a registration code to enable internet video services. Customer support says it's the result of my slow internet connection, which is ridiculous because the iPhone 4 in my household have no problem in streaming + Hulu, Netflix, Pandora, and Youtube. The player can access the internet. I have verified this by navigating with success on the web and run the network diagnostics which showed the link was 'OK '. Anyone know of a possible solution for this problem?

Hello Michael,

If you have access to video services like Hulu, Pandora, Internet then you should not register the player in the Web Essentials My Sony site.

Test the speed of the Internet being used from the link below.

http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1013044

Internet connection speed minimum of 2.5 Mbps or greater is required for the standard definition (SD) programming and 10 Mbps or higher is required for programming in high definition (HD).

Internet high speed may be affected, if others in the House use a computer to view movies, perform large downloads or play games online.

Update the Firmware from the link below:

http://eSupport.Sony.com/us/p/model-home.pl?MDL=BDPS390&template_id=1&Region_ID=1&tab=download#/down...

Reset the modem or cable router by unplugging the power cord from the electrical outlet for 1 minute.

Do a factory reset for 3 times:

1) press button on the supplied remote control.

(2) select settings (brief case icon).

(3) select Reset.

(4) select Reset to Factory Default Settings.

Configure network manually from the link below:

http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1025439

Please mark it as "acceptable Solution" If you find this information useful.

Tags: Sony Products

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