Internet problems with my computer!

Similar Questions

• Internet problems with a computer Windows 7 wireless

  Hello. My problem is that I have an ACER with Windows 7 computer and I've had it for awhile (about a year or more). He never gave me no internet problem until a few days ago, when he started having connection problems. My computer has been without internet since two and a half days. Whenever I try to look for the problem, he tells me that the computer is connected to the router, but that router is not connected to the internet. I tried to restart the modem and the router several times without success. The thing is that, while my computer does not have internet, my cell phone and the computer of my partner (for laptop with Windows 7) do not seem have a problem using the same network of the internet, which makes me believe that the problem is in my computer.

  I have a SB5101U of Motorola SURFBoard Cable Modem and a NETGEAR RangeMax 150 wireless router.

  My computer uses an Atheros AR5B95 wireless network card. (My partner runs Realtek RTL8188CE wireless adapter)

  Would it be a virus or something? Because I've scanned my computer with my antivirus to find something wrong, but it does not yet detect. Please help me and thanks a lot for any help or advice you can give me.

  You have McAfee?  If so, see this "criticism" McAfee reviews -

  Some customers may experience a loss of network connectivity and/or errors in McAfee Security Center after a recent update

  You should make the fix McAfee, if necessary. There are corresponding communications for their enterprise products.

  I had to run their removal of McAfee Development tool a few times before and it caused a problem with the license if the PC was not connected to the internet during the abduction. Due cat of McAfee support reset their files in order to allow the relocation-reactivation. Here is their link cat - McAfee - media contains the link to the cat

  I got McAfee, but the connection has started working again on its own so I thought I was clear of problems. However, when I checked it says he was doing routine checks the updates in vain when I told it to do a manually. So stick with McAfee you don't follow their procedure of fix would have upgraded my PC at risk by not updated and, like other McAfee ads have since explained, the application did not refer to its database of threats correctly [and this could explain part of the variability of the symptoms of failure but all involved loss of internet connection]. Actually, I removed McAfee then installed Microsoft Security Essentials rather & my answer IE is faster I knew it [even though I had the Add-ons McAfee disabled for centuries].

• I got a call from people claiming that there was a problem with the computer.

  Original title: scammed by PCWizards?

  A few days ago I received a call from PC assistants saying they were Windows operating system support. They tell me that they have noticed that I had many requests from spam junk that was slowing down my computer. Unfortunately, as I had a big problem with my computer in time, I bit. I was very nervous about it at the time, but since I had so many problems with my computer and that you didn't know what to do, I fell prey to their plot. They talked to me in a 6 month contract for a fee of $99.00. After they have finished the maintenance on my computer, it worked very well, too gullible me thought: maybe they are legitimate.

  At the end of the interview I googled their business and came across an article that has been exposed as the crooks and claims that Wizards PC installs a spyware sophisticated by giving them access to the victim's computer remotely.

  To reassure myself, I decided to call using my Norton Security System. Their technician checked my computer and found a few things that their technology did not that he should have done; such that no detected restore points, the registry was not cleaned (35 detected registry errors) and it did not remove some software malware browers (toolbars).

  On his recommendation, I recalled PC assistants. The first tech I talked didn't seem to know what he was doing, so I hung up with him and sent their support line and ask them to address these problems or I would withdraw the payment from my credit card. Almost immediately after sending the e-mail, another technician called me. Unknowingly, I had all ready filed a dispute with my credit card company. I intend to cancel the service, but I am still concerned by some spyware detected on my computer. What is the best way for me to handle this? How can I get authenic proof that I was definitely scammed and I should report it to the Internet Crime Center? Using my computer for a few basic daily functions, must not be so stressful!  Any constructive guidance would be greatly appreciated!

  (Scammed in PA)

  After they have finished the maintenance on my computer, it worked very well, too gullible me thought: maybe they are legitimate.

  At the end of the interview I googled their business and came across an article that has been exposed as the crooks and claims that Wizards PC installs a spyware sophisticated by giving them access to the victim's computer remotely.

  Hello

  It's a scam.

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  You gave them remote access and if you do Internet banking, contact your bank, explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

• Microsoft technical support

• Windows Support Group Technical Department

• Microsoft Research and Development Team (team of Microsoft R & D)

See you soon.

• people keep calling from 'Windows Tech Dept' Indian accents telling that there is a problem with my computer at risk

  I've been deflecting calls from people who say there is a problem with my computer, claiming they are "Windows technology department.  A woman comes to call.  She said her name was Fiona and his identification number is 1104.  Call back phone number is 1-866-539-8674.  She was very beautiful, but persistent.  I got his information to call her back.  She said that whenever we get on the Internet, some viruses or damage of some sort gets into our computer.  She wanted to go on the computer right then, and she show me all error messages or something like this.  I said my husband was using the computer and I was in the middle of something, which was true.

  I know that we have received an error message that Windows XP is not 'more protected by Microsoft' and basically we should buy a new computer.  Is this related?  What exactly means that Windows XP is no longer supported?

  Windows has anyone who receives messages and codes of error for individual computers and pay people to call users and warn them of the disappearance to come computer threats?  Calling us that part just seems unlikely.

  Y at - it a Tech Department Windows calling proactively computer users?  I should do in addition to using Norton antivirus or McAfee (or what my husband has on this computer) to protect us from viruses and hackers?

  Thanks for the reply.

  See the following for more information:

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

   

  NOTE: http://www.Microsoft.com/en-us/Windows/enterprise/endofsupport.aspx

• I got a phone call from a benny edwards who said Microsoft and had found problems with my computer.

  * Original title: defraud my computer

  I got a phone call from a benny edwards who said Microsoft had found problems with my computer and the pirates had gotten him. As I have had some problems recently with the computer, I thought it was authentic and fell for it? After a long telephone conversation, he forced me to accept that my Bullguard anti virus and my malware Remover is not enough to protect the computer and forced me to buy a program from Microsoft (this man of course) not microsoft. It supports the remote computer, and then forced me to give him my details, name, address, telephone number and age and of course the fool that I am, my credit card number, the penny dropped when he asked the Envoy of money via western union.  When I told her that I was closing the phone call, he told fort and wiped a number of things from my computer, the computer wasn't sure.  I ran my scanner (twice) bullguard, run my anti malware program, changed my password and order my credit card, is there something more I can do?

  To protect yourself, your information and your PC, follow these steps:

  • Change your computer password, change the password on your main email account and change the password for all accounts, including your Bank and credit.
  • Immediately scan your PC with the Microsoft Security Scanner to see if you have the tools malicious/phishing software installed on your PC.
  • As a third step, I recommend that you run the verification of Security Essentials on this page. The check will ensure that the security features in Windows are normally very active and running.
  • Personally, I have a clean Windows installation, because something could have been tampered with.

  For more information, visit the Microsoft Internet and Security Safety Center

  For more information on how you can these types of phone scams, visit this site.

  I hope this information has helped. Let us know if you have any additional questions.

• I had to uninstall firefox because it was causing so many problems with my computer. I was using the latest version 18. What is the problem?

  I had nothing else problems since I installed the latest version of Firefox version 18. It crashes my computer no matter what I do. Even if I do not use the browser. I uninstalled three times and the problems just seem to be deteriorating. Finally, I uninstalled and it did not reinstall again. I will not use again until the problems are solved. Also, I don't know is that funmoods or whatever it is that has replaced my google home page. I don't like software to decide what services I use. I've been a user of firefox for more than 15 years. I've never had problems like this before. I spent in Safari. It works without interfering with the other tasks I do on my computer. I don't know what version 18 is but the previous version of firefox that I used was perfectly fine. I had no problem whatsoever with it. It seems as if this version has not been tested enough. Also my daughter is having the same problems with his computer and they all started with the new version. So it isn't just me. At least give us the option to revert to the previous version and we ask if we want to improve when a new spell. However, I never had these problems in the past with any version of firefox that I installed. I like the features of firefox, but cannot afford to keep restarting my computer. It seems that firefox is hindering and then hangs up the computer and I can't do anything else even if I do not use it. It seems to stay in the background and just hang up. Please fix this.

  The problem is unlikely to have been with Firefox itself. It is much more likely to have been with some software or malware you have inadvertently installed

  Installs official Firefox is not bundled with other software. Firefox is customizable and has many extensions of the software you can choose to install but don't have to do anything.

  Funmoods is also a malware or at least software which is often hated to see these messages

  • https://support.Mozilla.org/en-us/search?q=funmoods

  If you want to reinstall firefox official site:

  • http://www.Mozilla.org/en-us/Firefox/all/

  Then start playback on the malware removal and the toolbar

  • Fix Firefox problems caused by malicious software
  • Remove a toolbar that has supported your Firefox or the homepage search

  If you want more advice back again post.

• Having a problem with my computer I try to restart and get BSOD saying internal error Planner video background

  Original title: Blue Screen of Death (BSOD)

  Hello im having a problem with my computer I try to reboot and I get BSOD saying internal error Planner video background

  Here is my mini dump file:

  https://onedrive.live.com/redir?RESID=60FEBF11B9A3D76! 4807 & authkey =! AGKWUp-ndI0XBgE & ithint = the file % 2cdmp

  and here is my system info:

  https://onedrive.live.com/redir?RESID=60FEBF11B9A3D76! 4810 & authkey =! AFloWJarqiE83QM & ithint = the file % 2cnfo

  im hoping that this will let you know what is wrong or not

  RW

  This phenomenon was linked to your video driver (atikmpag.sys) /DirectX.  I would completely remove the current driver and install the latest driver available.

• I have problems with my computer starts

  Original title:
  Programs Application Applications Apps game games Legacy Crash crashes Hang Application Compatibility hangs
  -----

  Im having problems with my computer, I clear thread as my wireless provider and do not know if my connection is causing my programs not answer and slowly run my computer or if simply virused im.

  Hello
   
  You can use the following methods that can help you solve your problem:
   
  Method 1: Put the computer in safe mode and see if the problem persists:

  http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

  Method 2: I recommend you perform the clean boot.
   
  Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.
   
  See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:
   
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135 
   
  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

• I'm having a HUGE problem with my computer (Lengthy and detailed)

  I have serious problems with my computer and I don't know what to do, it's a very long story, so be prepared. I use Windows Vista Home Premium

  -J' have been very frustrated by this virus call "Adware one Step" so I deleted manually, because my Mcafee security has not detected, neither the 'MalwareBytes' or 'HitmanPro.

  -With a sigh of relief that I have (hopefully) got rid of the program, I wanted to play this game called roblox. But I received an error

  "The application could not initialize properly (0xc0000135). Click OK to terminate the application"

  -Then, after a little research I tried to get the Windows service pack 2 to solve my problems, so I decided to get the Windows Update as well as 19 other important updates. When I try to install the Service Pack, I get the error

  'ERROR_NOT_FOUND 0 X 80070490.

  When my updates finished, they are all impossible to install, which resulted in the error 'Code 490. Looked up code490 error, nothing, gone.

  -The site of Microsoft, suggested that I have download the system analysis tool in which I did. When it was first downloaded it stop 3/4S the way on the progress bar. And being impatient that I am, I forced closed and refused to work, so I deleted and got another, and now the progress bar... doesnt move at all. Strangely if it ends after the installation of 2-3 hours without the moving bar at all.

  -So the thought of my problems are solved, I have re - download the Service Pack and once again failed.

  Basically, after I tried all the solutions for the most part they gave me to try to fix the service pack and nothing came. I tried CCleaner and nothing. I'm now desperate beyond this point.

  -Another solution was to do a 'sfc/scannow' in the command prompt, I do it and the report comes with 1 corrupted file.

  "The details are included in the convertible bonds. Journal windir\Logs\CBS\CBS. Newspaper. For example C:\Windows\Logs\CBS\CBS.log.

  Not really but do understand, he moved.

  -A final solution that I began to resort to the had to reinstall windows vista home premium again. But demand for the solution that I choose the 'upgrade' choice, but has been grayed out not because of my version of windows is quite recent.

  Yet once, did not. I'm in a tight jam. My last resort is a wipe to CLEAN the computer and reinstall all programs. The problem is, I don't really know what important programs to save, because my father was the one who set up this computer at the time, and I had no idea on how to put it together after a clean reboot.

  Unfortunately my father is no longer here, so I'm completely alone with this problem. Help, please.

  What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?  Who were these applications that run in the background when you tried to install SP2?

  A (another) Norton or McAfee application has already been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?

  See if a reset fixes the problem: http://support.microsoft.com/kb/971058 (Tip: run the difficulty in the default and if necessary, aggressive mode.)

  Otherwise...

  Free unlimited installation and compatibility support is available for Windows Vista SP2 issues until August 30, 2010. Availability of support chat or messaging differs depending on your location. Some questions may require that more support for which he is advanced a charge.  Go to http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034 & select appropriate category (i.e., download problem;) Installation problem; Problems after installing a service pack).

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• I have a problem with my computer

  I have a problem with my computer, I turned on my computer the next day and all the wat I could see was a new office with my files and missing files, but the hard drrive indicates that there are more files on the hard drive.please what I need to do? I have also to see the all the hidden folders, but always impossible to find out what anyone on the computer.

  It is a symptom of a corrupt user profile.  When Windows detects a corrupted profile, he creates a new temporary profile and continues to log.  Whatever you do, do not save critical files under this new profile.  Recovery is fairly simple and involves the creation of a new user and moving files over to the new user.  Moreover, sometimes a 'chkdsk' or 'System Restore' operation will restore the original profile.  The following articles describe how to recover from a corrupted profile.  Choose the one that suits you best.

  "How to recover damaged Windows XP user profile"
    <>http://support.Microsoft.com/kb/555473 >

  "Windows XP problems if your profile is corrupted"
     <>http://support.Microsoft.com/kb/326688 >

  "How to copy data from a damaged in a new user profile in Windows XP user profile"
     <>http://support.Microsoft.com/kb/811151 >

  HTH,
  JW

• I received a phone call from Global Computer Center, who said he had a problem with my computer

  I received a phone call from a Barry Smith of Global Computer Center? who said he there wasa problem with my computer and it took me through solutions, how to check if this call is genuine he was calling from the phone number is 0035361748210?

  I refused is an offer of assistance on the ground that it was not convenient.

  * original title - CONTACTS of PHONE *.

  Hello

  It is a type of scam. If they call again, don't give them access to your computer, like your security could be compromised. Just hang up, tech support companies good reputation are not unsolicited phone calls.

• I was called by someone who said that I had a problem with my computer

  original title:

  I think I was a victim of a SCAM, a solution Windows online Eric called me to say that I had a problem with my computer.  He had me to enter a code (key Windwos more R entered eventvwr and gave me all the error messages that have been sent to microsoft.)   He had a technician take over my computer to see if the software layer of secruity has been exceeded, the technician SAIS Yes and wanted me to buy a new title for my windows XP to 120.00.    I said no. I have his contact details, it was California.

  How has this affected my computer?

  Remove all error events that affect the system?   to see u windows touch R and then type eventvwr.

  Microsoft can verify the software layer of security to see it really happened to expire?

  Hello

  Its a total scam. Uninstall their software and then perform a system restore before you install.
  Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and others. (Do not
  on the computer compromise and it would be better to do it on the phone or in person.)

  You can even restore your system to factory fresh to make sure their software violates not
  your security. (Ways to re - install Windows Clean - removing everything on the backup drive so all the data
  before hand.)

  ====================================================================
  ====================================================================

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  ===========================================================
  ===========================================================

  Follow these steps carefully:

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  RUN - type in the box-

  sfc/scannow

  Then run checkdisk (chkdsk).

  RUN - type in the box-

  Chkdsk /f /r

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Error: "corrupted error reports are rare. They can be caused by hardware or software problems and usually indicate a serious problem with your computer. »

  Original title: my computer was "rebuilt" with all the new parts June 2011. Logging on his shot and miss it may stay on or shut down and restart. I have this message when I turned on my pc this afternoon:

  Corrupted error report.

  Unfortunately, the error you report submitted is corrupted and cannot be analyzed. Reports "damaged errors are rare. They can be caused by hardware or software problems and usually indicate a serious problem with your computer.

  When I turned on pc today is showed a blue screen and can something on a disc because the disc did not work properly?

  I paid for all the new parts for my computer and the computer technician has assured me that all the work was completed and correct. I bought the power supply (1) mother board, cards (2) 1 TB of memory. (2) hard drives 1 TB. (1) card reader and other elements appearing on my Computer Geek Bill.

  My music files are no longer mp3 but .oma. He/the Tech added its own files and records of music of World War II. These game. The drive D drive or slave who held my music, he said he wiped clean.

  I need to know these error reports will completely close my pc and all the information will be lost?

  Hi satindoll11233,
   
  I recommend you to disable the auto reboot system error (this option prevents Windows to reboot automatically if a Windows error to fail) of the startup options safe mode to know the exact error message or error code originally this problem.
   
  For more information, see:

  A description of the options to start in Windows XP Mode

• Hi there was a call today from someone saying they were Microsoft and there was a problem with our computer

  Hi there was a call today from someone saying they were Microsoft and there was a problem with our computer is full of viruses.
  After a long session by phone, Gerard I would like to check the status of our security and asked for a number to call them back.
  the appellant appeared to try to sell a security system, still called aammy said he called on your behalf, I don't call back, but am worried about the security of our information on the pc.
  who is George

  Please see no such response above and also the following sticky thread:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/i-received-a-phone-callemail-from-someone-saying/98a199f4-82cd-4433-b333-045451b89e2d

• computer automatically starts in safe mode without prompting, a problem with your computer might be preventing Windows from start normally__

  computer automatically starts in safe mode without prompting, a problem with your computer can prevent Windows to start normally

  Do you know when this problem started?  Try a system restore to a point in time BEFORE the problem started.  Here is the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Don't forget to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will need to re - install any software and updates that you have installed between now and the restore point, but you can use Windows Update for updates.

  If the system restore does not work, do a startup repair, boot from the disk Installation of Windows Vista genuine (or one that you can borrow from someone) or a recovery disc.  Here is the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html.  You may need to change the BIOS to do first the CD drive in the boot sequence to boot from the CD.  To do this, hold the screen that tells you the key F to push to enter the menu start or start of installation.  Push it quickly. Make the changes, save your work and exit.  Put the CD in the drive and reboot.  When you are prompted, press any key to boot from the CD.

  If you do not have a floppy disk, you can make a bootable recovery disk by using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD.

  Good luck and I hope this helps. Lorien - a - MCSE/MCSA/network + / A +.