Control unit - Service request
Hi all
We use the Oracle Apps Version R12.1.2, we intend to implement the module of teleservice.
We have 2 units of operation (OAU & forgotten the SOURCE), we have clients accounts (non-party) in two operating units I have... e, CUSA OAU & CUSB in forgotten the SOURCE. We have 2 different responsibilities and respective MB of operating devices.
The question we face is:
1 when we try to create the service OAU, and then in the LOV customer application form, we are able to view both CUSA and CUSB, clients however liability even using the form of Contact Center, we have tried to check the LOV customer and only KUSA comes the LOV.
Can you please help me it is the functionality provided in the form of SR, if yes can you please suggest a work around?
Kind regards
Hello
HZ_PARTIES table is a generic table and does contain no data specific org, I do not know how you want the customers data to be wiped off based on the org in the header of the SR, but the level of SR header, customer LOV can be changed using the form of customization so that the restriction can be activated :
In this case, I joined with HZ_CUST_ACCT_SITES_ALL table because it contains the Id of the Org, please see the following code example:
Example Code:
Select p.party_name,
p.known_as,
p.party_number,
a.Account_Number,
a.account_name,
p.Email_Address,
p.Address1 | Decode (p.address2, null, null, ';' | p.address2) | Decode (p.address3, null, null, ';' | p.address3) | Decode (p.address4, null, null, ';' | address, p.address1, p.address2, p.address3, p.address4 p.address4).
p.City,
p.State,
p.Country,
p.province,
p.Postal_Code,
p.party_id,
a.cust_account_id
hz_parties p,
hz_cust_accounts one
where p.party_type = 'ORGANIZATION' and
p.Status = 'A' and
p.party_id = a.party_id and
a.Status = "A".
and EXISTS
(SELECT 1
OF hz_cust_acct_sites_all hcasa
WHERE hcasa.cust_account_id = a.cust_account_id
AND hcasa.org_id = fnd_profile.value ('ORG_ID')
)
order by 1
Thank you best regards &,.
Tags: Oracle Applications
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Copyright (c) 1991, 2014, Oracle. All rights reserved.
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------------------------
Alias LISTENER
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3 January 2016 start date 12:43:51
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Copyright (c) 1991, 2014, Oracle. All rights reserved.
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