Copy function does not not HP Officejet Pro 8500 a

When I try to copy an article, I get a Blackened page with lines.  I have checked, tested print functions, ink feeding etc.  I can print from computer and also get printer print test results all ok, but cannot use the copy feature.  Pls advise. Thank you

Hello Msgrose,

Thanks for the post.  Since impressions are correct, it sounds almost like a light can enter the part of the Officejet scan when you perform a copy.  This occurs with the ADF and glass together?  I have included a link below with some advice on getting this resolved.  Good luck!

http://support.HP.com/us-en/document/c01619149

Tags: HP Printers

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