Could not import the backup of 4s to itself

Hello

I'm completely lost.

I bought a new iPhone SE and wanted to import my iPhone 4 s backup, however, I am not able to do.

After I connect with my Apple and my password it asks me to log in again and this time it shows another identifying unknown (23398... [email protected]) who does not recognize my password, so I click on skip this step and it brings me to another screen of connection, once again asking me to connect with other unknown ID ([email protected]) and will not recognize my password.

This is why I am unable to connect to my backup.

When I try to go then told me that my ID apple is locked for my own safety and then I go and try to unlock depending on the support pages and it shows as locked and the only option I get is to reset my password, which I did and still, still "locked."

At this point I tried to start over, erase everything and install from my iTunes, however, which only allows me to save some old version a few weeks ago and does not allow me to choose my recent backup.

I followed the help pages once again and he told me to erase everything and start over. and I went back to the same problem of unable to access my apple ID.

So for now, I had used the iTunes version because it's better than nothing, but I really want to use my most recent backup that appears in my iCloud when I access from the browser.

And also, it saves up to 2 of my phones on the cloud and occupies the entire space.

I am afraid to delete my 4S devices list because I don't want to lose all my data.

What can I do? Help!

Where have you bought the SE of? Probably not an Apple Store because it seems to be 'used '. I take it to where you guessed it and ask them about it. A new phone NOT displayed any other Apple ID.

Tags: iPhone

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