Could not save JPEG images, but only as png and .bmp

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  Hey @motikama,

  Welcome to the Forums of HP Support!

  I see that you encounter some problems with the scanning of your Officejet 4620 e-all-in-one for your Windows 7 PC. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

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  The application from HP for your printer is not compatible with El Capitan, so the output files incorrectly recorded.

  In the Hewlett-Packard folder move HP Scan to the trash and empty it.

  Before you install and use the HP Easy Scan application below which should save the files correctly:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

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  Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

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