Could not start, laptop computer, disk hard short DTS test failed

I am currently not able to start my laptop properly. I have a HP Pavillion G6.

When I start it, it stays on the screen with the HP logo and a black background for awhile and eventually get to a black screen with the cursor visible and mobile, but unable to do anything else.

I tried to press F11 at startup to restore the factory settings, the system recognizes the key but leads straight to a black screen that I left it for several hours, but nothing happens.

I have gone on the menu of system diagnostics and run a quick test that revealed the Hard Drive DST short, Check failed.

Will I need a new hard drive? Or is it possible to fix it?

If I need a new, where can I get one from?

Thanks for any help

Hello

The short drive Self Test (DST) failure would indicate that hard is defective and must be replaced.  This is also consistent with recovery and startup problems you describe.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, please let me know - include the full model number and your notebook series g6 Nr - see here for an explanation.

Kind regards

DP - K

Tags: Notebooks

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