counterfeit or detected used cartridge

I installed a new set of inks in my C410B and since doing so, the black cartridge is not displayed the correct ink level it shows as empty. I get a messsage in the HP software indicating counterfeiting or used cartridge detected. No one knows how to fix because it's a brand new HP cartridge. Thanks in advance.

Hi Robbie, it is likely that the msg is displayed because the black ink is almost empty. You should be able to 'OK' message and continue printing. More details in the links below...

http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/are-you-seeing-a-used-or-counterfeit-cartridge-MSG-on-a/m-p/2663391

http://support.HP.com/us-en/document/c03772927

Ciara

Tags: HP Printers

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