CPIX V.4.0(3) "SS1002 Failed to monitor setup."

Hi forum,

I have a problem with the "Cisco Desktop Enterprise Service".

Assistance is put in correct market and so far, all this good work. But the service says every 10 seconds the following messages in the windows event log:

"SS1002 Failed to monitor setup".

"SS1004 Failed to monitor setup. Try again. '

"SS3101 SetupMonitor failed. The connection failed, end."

These three messages are displayed every 10 seconds in the event log. The first 2 are error. The last is an informational message.

I've read the case of "CRA engine not starting not not by a second NETWORK adapter installed [Cisco Unified Contact Center Express].

This isn't the problem because engine of the BOW and everything works fine.

The CPIX is installation Res Co with a CCM Version 4.1 (3) with the last SR.

Someone has an idea?

Kind regards

Torsten

I have since successfully configured the RmCm subsystem and these errors have stopped and errors in the application log on the Office Cisco Business Service are not appearing to be. It can check the log files to see if the RmCm engine has been configured correctly.

Tags: Cisco Support

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    03/05/15 19:24:13:186 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:190 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: Package F5C0E8F3-C5AE-4231-85E5-826BE4A4053D Id is a bunch of old, new is installed on the system. Required size: 2746961

    03/05/15 19:24:13:199 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:199 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:200 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: Package ED0F0E42-0710-43F4-92E4-B46CF7362E08 Id is a bunch of old, new is installed on the system. Required size: 268601

    03/05/15 19:24:13:202 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:203 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:203 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: The same id Package E1991EA9-E359-43BA-9DBE-F2657FFAABF4 is installed on the system. It will be fixed. Required size: 4726256

    03/05/15 19:24:13:206 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:206 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:207 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: Same Package id 68BF9F96-CC6F-4CC1-9C3B-D8F28853EB6E is installed on the system. It will be fixed. Required size: 14487367

    03/05/15 19:24:13:209 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:209 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:210 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: Same Package id 71796FCB-CA48-4BD1-9D93-D51093659A17 is installed on the system. It will be fixed. Required size: 10972666

    03/05/15 19:24:13:215 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:215 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:218 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: Package id 76FE3BB4-67F4-4A5B-B90B-1235B9FD1E92 is a bunch of old, new is installed on the system. Required size: 2576348

    03/05/15 19:24:13:221 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:222 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:222 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: Package id 20BCB906-2602-4AD6-9778-82F978A95529 is a bunch of old, new is installed on the system. Required size: 116733

    03/05/15 19:24:13:224 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:224 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:224 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: The same id Package BDD435DF-A1F7-4D60-BA9D-4366B5AC5C7A is installed on the system. It will be fixed. Required size: 894221

    03/05/15 19:24:13:227 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:227 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:230 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | PackageCheck: Package id 577CD58F-FFC9-48EF-B2B7-D04E8141CC72 is a bunch of old, new is installed on the system. Required size: 6037475

    03/05/15 19:24:13:230 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | pim_haveEnoughDiskSpaceToInstallPackages reqSize... 48152955

    03/05/15 19:24:13:230 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Running Adobe real Validation for all the modules of the MAO

    03/05/15 19:24:13:230 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\core\PDApp.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:231 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\core\PDApp.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:232 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\D6\D6.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:232 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\D6\D6.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:233 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\DECore\DECore.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:234 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\DECore\DECore.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:234 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\DWA\DWA.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:235 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\DWA\DWA.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:236 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\P6\P6.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:236 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\P6\P6.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:238 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\LWA\LWA.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:238 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\LWA\LWA.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:240 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\UWA\UWA.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:240 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\UWA\UWA.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:242 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\CCM\CCM.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:242 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\CCM\CCM.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:244 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\IPC\IPC.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:244 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\IPC\IPC.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:246 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\P7\P7.pimx C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:247 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Validating file package: «6.0\packages\P7\P7.pima C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom»

    03/05/15 19:24:13:248 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Adobe real SUCCESSFUL Validation for all modules of the MAO

    03/05/15 19:24:13:248 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\core\PDApp.pimx

    03/05/15 19:24:13:251 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:251 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:307 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | srcPath: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\/core/destPath: C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp/core/

    03/05/15 19:24:13:307 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Function: copyPrimitive

    03/05/15 19:24:13:941 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\D6\D6.pimx

    03/05/15 19:24:13:944 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:13:944 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:13:984 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | srcPath: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\/D6/destPath: C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp/D6/

    03/05/15 19:24:13:984 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Function: copyPrimitive

    03/05/15 19:24:14:692 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\DECore\DECore.pimx

    03/05/15 19:24:14:695 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:14:695 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:14:727 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | srcPath: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\/DECore/destPath: C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp/DECore/

    03/05/15 19:24:14:727 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Function: copyPrimitive

    03/05/15 19:24:14:778 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\DWA\DWA.pimx

    03/05/15 19:24:14:779 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:14:779 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:14:822 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertPackageUpdateList SUCCESS.

    03/05/15 19:24:14:822 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertAppletRegInfoList SUCCESS.

    03/05/15 19:24:14:824 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:15:302 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | SUCCESS installPackage to the C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\DWA\DWA.pimx file.

    03/05/15 19:24:15:319 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\P6\P6.pimx

    03/05/15 19:24:15:325 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:15:326 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:15:394 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertPackageUpdateList SUCCESS.

    03/05/15 19:24:15:395 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertAppletRegInfoList SUCCESS.

    03/05/15 19:24:16:280 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | SUCCESS installPackage to the C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\P6\P6.pimx file.

    03/05/15 19:24:16:296 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\LWA\LWA.pimx

    03/05/15 19:24:16:300 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:16:300 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:16:358 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertPackageUpdateList SUCCESS.

    03/05/15 19:24:16:358 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertAppletRegInfoList SUCCESS.

    03/05/15 19:24:16:360 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:17:309 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | SUCCESS installPackage to the C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\LWA\LWA.pimx file.

    03/05/15 19:24:17:321 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\UWA\UWA.pimx

    03/05/15 19:24:17:324 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:17:324 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:17:359 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | srcPath: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\/UWA/destPath: C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp/UWA/

    03/05/15 19:24:17:359 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Function: copyPrimitive

    03/05/15 19:24:18:233 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\CCM\CCM.pimx

    03/05/15 19:24:18:236 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:18:236 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:18:277 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | srcPath: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\/CCM/destPath: C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp/CCM/

    03/05/15 19:24:18:277 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Function: copyPrimitive

    03/05/15 19:24:18:321 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\IPC\IPC.pimx

    03/05/15 19:24:18:321 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:18:321 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:18:348 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertPackageUpdateList SUCCESS.

    03/05/15 19:24:18:348 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:18:348 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | InsertAppletRegInfoList SUCCESS.

    03/05/15 19:24:18:403 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | SUCCESS installPackage to the C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\IPC\IPC.pimx file.

    03/05/15 19:24:18:417 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | START installPackage to the file C:\Users\Ruediger\Desktop\Adobe\Photoshop Lightroom 6.0\packages\P7\P7.pimx

    03/05/15 19:24:18:418 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | XML is valid

    03/05/15 19:24:18:418 | [WARNING] |  | USS | PIM | PIM |  |  | 3800 | Cannot find the node

    03/05/15 19:24:18:441 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | srcPath: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\/P7/destPath: C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp/P7/

    03/05/15 19:24:18:441 | [INFO] |  | USS | PIM | PIM |  |  | 3800 | Function: copyPrimitive

    03/05/15 19:24:21:107 | [INFO] |  | USS | The installation program. The installation program.  |  | 3800 | TimeLog: Installation of the end. launch PDApp

    03/05/15 19:24:21:607 | [FATAL] |  | USS | The installation program. The installation program.  |  | 3800 | Adobe Application Manager executable file does not exist at the location: C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe

    03/05/15 19:24:21:607 | [FATAL] |  | USS | The installation program. The installation program.  |  | 3800 | Unable to launch PDApp. Missing file

    03/05/15 19:24:21:607 | [INFO] |  | USS | The installation program.  |  |  | 3800 | Event generated Guid is: "0e6ebfb2-cce8-4239-839e-9d2f210d62b7."

    03/05/15 19:24:21:607 | [INFO] |  | USS | The installation program.  |  |  | 3800 | Event generated Guid is: "9694039e-f042 - 4 c 59-b73e-52ef1ebd2b9a.

    03/05/15 19:24:21:610 | [INFO] |  | USS | The installation program.  |  |  | 4528. Event with guid "0e6ebfb2-cce8-4239-839e-9d2f210d62b7" is sent

    03/05/15 19:24:21:631 | [INFO] |  | USS | The installation program.  |  |  | 4528. GetIEProxyInfo - no default proxy present on the user's computer

    03/05/15 19:24:21:631 | [INFO] |  | USS | The installation program.  |  |  | 4528. GetIEProxyInfo - Proxy Url is

    03/05/15 19:24:23:844 | [INFO] |  | USS | PIM | PIM |  |  | 5660 | PIMSqlite closeDB status 0

    03/05/15 19:24:23:846 | [INFO] |  | USS | PIM | PIM |  |  | 5660 | PIMSqlite closeDB status 0

    03/05/15 19:24:23:846 | [INFO] |  | USS | PIM | PIM |  |  | 5660 | Instance FREE PIM...

    03/05/15 19:24:23:847 | [INFO] |  | USS | The installation program. The installation program.  |  | 5660 | cleanUSF: remove the C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp path

    03/05/15 19:24:23:847 | [INFO] |  | USS | The installation program. The installation program.  |  | 5660 | Current directory updated C:\Users\Ruediger\AppData\Local\Adobe\OOBE

    03/05/15 19:24:24:379 | [WARNING] |  | USS | The installation program. The installation program.  |  | 5660 | Error to delete the C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp\P7 folder. Error Code: 145

    03/05/15 19:24:24:429 | [ERROR] |  | USS | The installation program. The installation program.  |  | 5660 | Error to delete the C:\Users\Ruediger\AppData\Local\Adobe\OOBE\PDApp folder. Error Code: 145

    03/05/15 19:24:24:429 | [ERROR] |  | USS | The installation program. The installation program.  |  | 5660 | Error to delete the C:\Users\Ruediger\AppData\Local\Adobe\OOBE folder. Error Code: 145

    03/05/15 19:24:24:429 | [ERROR] |  | USS | The installation program. The installation program.  |  | 5660 | Error to delete the C:\Users\Ruediger\AppData\Local\Adobe folder. Error Code: 145

    03/05/15 19:24:24:429 | [INFO] |  | USS | The installation program. The installation program.  |  | 5660 | = End Adobe Setup. Exit code: 1 =.

    03/05/15 19:24:24:429 | [INFO] |  | USS | The installation program.  |  |  | 5660 | Waiting for the async thread get the task completed

    03/05/15 19:24:25:150 | [INFO] |  | USS | The installation program.  |  |  | 4276 | The request HTTP 200 status code.

    03/05/15 19:24:25:151 | [INFO] |  | USS | The installation program.  |  |  | 4528. The returned HTTP HTTP_Status:0 HttpCommunicator error: 0

    03/05/15 19:24:25:151 | [INFO] |  | USS | The installation program.  |  |  | 4528. Event with guid ' 59-b73e-52ef1ebd2b9a-9694039e-f042 - 4 c "is sent

    03/05/15 19:24:25:172 | [INFO] |  | USS | The installation program.  |  |  | 4528. GetIEProxyInfo - no default proxy present on the user's computer

    03/05/15 19:24:25:172 | [INFO] |  | USS | The installation program.  |  |  | 4528. GetIEProxyInfo - Proxy Url is

    03/05/15 19:24:25:684 | [INFO] |  | USS | The installation program.  |  |  | 3020 | The request HTTP 200 status code.

    03/05/15 19:24:25:685 | [INFO] |  | USS | The installation program.  |  |  | 4528. The returned HTTP HTTP_Status:0 HttpCommunicator error: 0

    03/05/15 19:24:25:685 | [INFO] |  | USS | The installation program.  |  |  | 4528. Asynchronous thread is finished. Now out of service.

    start at the top and work your way down to apply applicable patches until your problem is solved.

    If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    If your error is:

    "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

    first of all, rename folder OOBE OOBE.old.

    to find the OOBE:

    Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

    Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

    Mac os: HD > library > application support of > adobe > caps

    Mac os: USER > library > application support of > adobe > OOB

    If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    If you use an installation dvd:

    Copy the contents of the drive in a desktop folder and install from this directory.

    If you are using a mac:

    1. try to create a new user account in Mac with administrator privileges.

    2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

    3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

    4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

    5 restart the installation.

    If everything is applicable above fails, check your Setup logs:

    http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

  • Exit code 15: failed installation.  0 1 fatal error.  Error: media DB error: 12 installation of first pro and photoshop by cloud

    Exactly the error message as follows:

    There was a problem installing first Pro 2014...   Failed installation.   Setup has encountered an error.  Restart the system and try again (15) 15 0 1 fatal error exit code.  Error: media DB: 12

    I solved this by doing the following:

    > Install Adobe Creative Cloud

    > Delete the directory C:\Program Files (x 86) of \Common Files\Adobe\caps

    > Delete the directory C:\Program Files (x 86) of \Common Files\Adobe\OOBE

    >R einstalling Adobe Application Manager.

    According to the newspapers, I had problems with the media_db.db file that is located in the directory of caps.  Removal that does not solve it however, so I tried to reinstall the AAM.  Who had problems replacing the OOBE directory, so I deleted that too.  Then the things installed smoothly.  None of this worked until I also have installed however CCA.

    I hope I saved someone a few hours!

  • Failed to update to Illustrator CC (2014)

    Tried clicking the Retry button and restart. Here is the exact error message.

    Error message:

    Failed installation

    Setup has encountered an error. Restart your system and try again. (15)

    More information

    Exit code: 15

    Please see specific errors below for troubleshooting. For example, the ERROR:

    -------------------------------------- Summary --------------------------------------

    -0 fatal Error (s), 0 error (s)

    -------------------------------------------------------------------------------------

    Link for download & install and installation & activation problems can help

    -Online chat http://www.adobe.com/support/download-install/supportinfo/

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