Creating cloud App window is black

Ok... First, Windows 7 Pro 64 is my os. I have two machines. A laptop computer and a desktop computer. Both are Quad Core 8 GB of RAM, same operating system.

According to the powers at Adobe, we can load the software purchased on a laptop and a desktop computer without making two purchases.

My office is very well. CC window appears, I log in and do business as usual. No problemo. I wish that my laptop has worked this well.

Laptop is a Toshiba Qosmio. Beautiful machine. I tried all the known stuff. I have renamed the OOBE, the opm.db file folder, downloaded the app CC from Adobe and re-installed CC. When the window opens, the doodade little rotation is turning, then the screen goes black. I've renamed the "Jerry" machine - Laptop just "JerryLaptop". Some seem to think that could be the prob. I disabled the pop up stopper. I reduced my security settings down. I tried bypassing the WiFi and connection through the Ethernet cable. No, it does not. If I had hair I would have released it. Apparently, CC my mobile App is having trouble connecting to the server Adobe CC. So, I got a brilliant idea;

Start in safe MODE. Walla Walla Bing boom... Window App connected CC. I connected and downloaded what I wanted. Only it would not completely install the program in safe mode. I rebooted and complete the installation. However, I don't want to start safety mode each time I want to use my CC App window.

Other bright ideas on what I can do for more just inability to my laptop to connect. (looks like a line of Cool Hand Luke).

A big thank you to Jerry.

New update. I restarted mode secure then sailed to Creative Cloud.exe then properties then compatibility (run in 256 still grey colors) Mode but to smile, I checked "Change settings for all users" and I was then able to uncheck run in 256 colors > Apply > output > output restart normal and all is now well. Good grief! You would think that from what I see here in the forums is a very common problem, the geniuses at Adobe would have this all being bugged and not to be a problem for everyone.

Thank you for your help.

JK

Tags: Adobe

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