creating cloud + illustrator.

Hello Adobe.
I found account for creative cloud of adobe, then I bought and downloaded adobe Ilustrator, install this program on my iMac, and then I had a problem as there is no contact between my account and the program I installed. Problem is that I can't register program that I download from your website and the fact of the payment of the mine.
Thanks for your help.

You download and install Illustrator using cloud desktop, or did you do a separate download outside the desktop computer?

Sign out of your account... Uninstall... to run vacuuming...

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the vacuuming after uninstalling and before reinstalling is often necessary

-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

Download & install instructions https://forums.adobe.com/thread/2003339 can help

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

Tags: Adobe

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