Creation of a system of instant messaging - best case scenario?

Hello

We look forward to adding a feature of instant messaging to an application used by two types of users: customers and agents.

The goal is to allow chat text/audio/video eventually (with the three options at the same time, but more likely with text or audio + video) with the following use cases:

  • Agent (1 or 2) <>- customer (one or two one)
  • <>Agent - (multi-user)
  • Several chat session open for a given user (mutiple windows similar to gmail)

We also need a list of users (online and offline + capacity (microphone, webcam))-> should we leverage some kind of living room for that as well?

So far, we have identified three possible scenarios to achieve:

  • A room by chat/conversion: the user will have to create a new room from a template and send the url to other recipients (via a bus messages overall, maybe a room overall/general). This implies also have several logged in as user can have multiple conversations a
  • Create that one room and use groupNames to manage intimacy of a conversation, but which seems to create a collectionNode by groupName, and I don't know how that will scale over the long term.
  • The last option would be to send everything to a single collectionNode (as in simpleChatModel) and simply count on the recipiendIDs to manage privacy, but this seems a little too complicated to manage a conversation with multiple users as it should first share the list of members for a given conversation.

You guys have any ideas or recommendations around that, or maybe an example of instant messaging?

Thank you

Nicolas

Hi Nicolas,.

I think that there are 2 aspects to what you intend:

(1) a system of reception Hall with presence of boyfriend-style for "appointment" to the private sector

conversations

(2) the rooms that are used for the actual conversations

For 1), you will want to use UserManager.anonymousPresence - this means that

not every person connected in the lobby will be able to see each other;

on the contrary, only of people who spread their presence in the House on purpose

(so that everyone can see them) or with pre-defined relationships (such as

from a buddy list) will be seen. Anonymous presence greatly increases the

the scale of our rooms in the thousands of connections. Second, you can use

UserManager.myBuddyList for each user that connects - assign a list of

User that the current user ID must notify when it arrives.

For 2), when a private conversation must happen, the initiator

Ask for a new room of your server. Your server can validate the request,

and server integration libraries allows to create a new low-COST airlines, and

Returns the URL to the initiator. From there on, the initiator can private

message from the URL to the person they are inviting (within a node in the)

room lobby through which messages with recipientIDs can be used).

I think it's good to have multiple sessions open at the same time the customer

(for example, the customer would probably stay connected at the entrance of the whole)

the time for that evidenced the presence). So I highly recommend the first

option you presented, with the addition of a general lobby for generic room

presence and rendezvous. In this way, you get the benefits of a centralized

system scale of private conversations happening within their own

rooms.

It's certainly an area on the product team are looking to the document

-We have added rather quietly the UserManager feature above,.

and have been planning systems Hall of sample to share. We are the heads-down

in a press release that's coming out soon, but once that is done, we will

begin to gather a few more samples on this topic.

hope that helps - let us know if we can answer any questions.

Thank you

Nigel

Tags: Adobe LiveCycle

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