Creative Cloud Acrobat requesting a serial number, saying my trial period has expired.

I bought CS6 in 2013. Acrobat has never worked, so I subscribed to the creative cloud and downloaded a new version. It worked, but now tells me that my trial period has expired and requires a serial number which I did not?

Hi Zeepa,

Please, try the procedure described below and try to connect:

  1. Reset the hosts file:

    Windows

    1. Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
    2. Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
    3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
    4. Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    5. Save and close the file.

    Mac OS

    Log in as an administrator to change the hosts file in Mac OS.

    1. In a Finder window, choose go > go to folder.
    2. Type / etc.
    3. Select the hosts file and open it.
    4. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
    5. Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    6. Save and close the file.

Kind regards

Romit Sinha

Tags: Adobe

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