Creative Cloud Acrobat requesting a serial number, saying my trial period has expired.
I bought CS6 in 2013. Acrobat has never worked, so I subscribed to the creative cloud and downloaded a new version. It worked, but now tells me that my trial period has expired and requires a serial number which I did not?
Hi Zeepa,
Please, try the procedure described below and try to connect:
- Reset the hosts file:
Windows
- Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
- Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
Mac OS
Log in as an administrator to change the hosts file in Mac OS.
- In a Finder window, choose go > go to folder.
- Type / etc.
- Select the hosts file and open it.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
Kind regards
Romit Sinha
Tags: Adobe
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Hi, Lepszy
Make sure that you are connected with correct email ID in the application of CC desktop in which you have cloud for creativity, if they are correct, and then try to reset the hosts file.
You can follow the steps below.
Reset the hosts file:
NOTE: you may need to deactivate you security software to change your hosts file.
Windows
- Click Start > run, type % systemroot % \system32\drivers\etcand pressenter.
- Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
Mac OS
Log in as an administrator to change the hosts file in Mac OS.
- In a Finder window, press command + SHIFT + G key on your keyboard, it will open go to folder
- Type / etc.
- Select the hosts file and open it.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
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Hi Guywclinch,
Simply place the original on the desktop opm.db
- Output of creative cloud app.
- On Windows, delete the opm.db file located here: C:\Users\
\AppData\Local\Adobe\OOBE - On Mac, delete the opm.db file located here:
\Library\Application Support\Adobe\OOBE - Restart Creative Cloud connection and sign in.
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Try running the Muse of the applications tab after signing in. If the problem persists then please let me know what operating system are you using and I will tell you more troubleshooting accordingly.
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Hi, I have a problem whit Creative Suite application installer. Friday I bought adobe package, but at the time of the installation tells me that your trial period has expired, when he asks license me I understand that I have a subscription... Please help me PS sorry for my English by Martina Faccia
Hello
Please see errors in connection with creative cloud and Creative Suite applications, activation and connection Solutions and Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
Hope that helps!
Kind regards
Sheena
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