Subscription will not be activated. Trial period has expired. Creative cloud office
I bought CC Adobe Student and Teacher Edition width monthly payment yesterday, but if I install any product with the Creative of Cloud software for desktop and want start, it only say that my trial period has expired and that I should buy it.
I've never had a trial period with my account.
How can I solve this problem?
Hi, Lepszy
Make sure that you are connected with correct email ID in the application of CC desktop in which you have cloud for creativity, if they are correct, and then try to reset the hosts file.
You can follow the steps below.
Reset the hosts file:
NOTE: you may need to deactivate you security software to change your hosts file.
Windows
- Click Start > run, type % systemroot % \system32\drivers\etcand pressenter.
- Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
Mac OS
Log in as an administrator to change the hosts file in Mac OS.
- In a Finder window, press command + SHIFT + G key on your keyboard, it will open go to folder
- Type / etc.
- Select the hosts file and open it.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
Let us know if the step above has solved your problem or not.
Tags: Adobe
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Please, try the procedure described below and try to connect:
- Reset the hosts file:
Windows
- Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
- Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
Mac OS
Log in as an administrator to change the hosts file in Mac OS.
- In a Finder window, choose go > go to folder.
- Type / etc.
- Select the hosts file and open it.
- Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
- Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
- Save and close the file.
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