Creative cloud and Support of Proxy

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• Your support staff had deleted all my creative cloud and Lightroom apps remotely and asked me to restart! Now I have nothing! How the hell can I get the back lot?

  Your support staff had deleted all my creative cloud and Lightroom apps remotely and asked me to restart! Now I have nothing! How the hell can I get the back lot?

  You can check the link below to reinstall the Cloud Creative applications

  Download and install Adobe Creative Cloud apps

• Creative cloud and apps not opening

  I think that Adobe has a major problem with creative cloud and this could explain why its share price has fallen!

  I had to call support 3 times to fix this on my desk. I then fixed it the fourth time myself.

  Now the same question has arrsen on my laptop!

  If Adobe doesn't fix it and stop just say use Creative cloud Cleanser (the program should be clean in the first place!) will continue to bleed users and thus its stock price.

  I agree with others that it prevents the professionals do their work.

  Adobe CC did not have this problem when I first subscribed for more than a year. Maybe it's too many deployment updated without the major problem of creative cloud of fixation.

  Hi Damiena27003086,

  Sorry for the inconvenience!

  Comments will be certainly shared.

  Let us know if you need help most.

• I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  Hello

  Please contact the support.

  Contact the customer service

  Concerning

• Why I have to reinstall creative cloud and Illustrator everytime I restart my PC? -Error 16

  I need creative Cloud for United, so before you buy it I use to the top of my 30 day trial. So far what I downloaded is creative cloud and Illustrator and every day I turn on the PC, go to launch Illustrator, and an error occurs. Every time he tells me I equal to 1. You need to reinstall Illustrator or 2. I have to download another creative cloud software. Today, I got the error 16 and was told to contact support. It's extremely frustrating because I have some chores to do on Illustrator and I have to learn this software as soon as POSSIBLE, but I spend about an hour fixing it everytime I go to use it. The tab bar, he calls a "Configuration Error".

  ALSO:
  Uninstall creative cloud also DOES NOT WORK. It will not uninstall (program is removed, but the files remain and I can't reinstall it)

  
  Tasks (if necessary) PC

  10 Windows Home premium | 64 bit | 8 GB of RAM. Dual graphics cards or any.

  Hi Rhys % 20Dyson,

  Please visit the links to solve the problem and prevent it from happening again below:

  In Adobe Creative Suite or Adobe Creative Cloud configuration error

  Error 16 prevents me from working completely

  Re: Error in persistent Configuration 16

  Let us know if that helps.

• I have a subscription to creative cloud and I have problems to install Pack of Preset Portochrome

  I have a subscription to creative cloud and I just bought a Pack of Preset Portochrome. I have problems to unzip the zxp. I saw on the Web page that CS6 users must use the CS6 extensions Manager to install add-ons and NOT the extensions Manager, but I can't find the CS6 Extension Manager to download. Could someone help me? I thank very you much in advance!

  @

  Hi Julio,.

  Please see the link below under the heading where to find instructions.

  https://creative.Adobe.com/addons/products/14411#.VssfP5N96gR

  You just install active sync & Creative Cloud Desktop installed.

  It will synchronize the file & instructions are as below:

  The pre-selection documents are in your downloads folder local on the C drive in ZIP file.

  1. unzip archive ZIP preset on your hard drive.

  2 copy the predefined folder (Portochrome) to your Lightroom "Develop Presets" folder:

  MAC OSX: \Library\Application Support\Adobe / Lightroom\Develop Presets

  WINDOWS XP: C:\Documents and Settings Application Data Adobe Lightroom\Develop Presets

  VISTA & WINDOWS 7-10: \AppData\Roaming\Adobe\Lightroom\Develop Presets

  3. restart Lightroom. You can find your presets on the presets in the mode Panel develop. You are ready to use!

  Thank you

  Florian

• I can't install any adobe application. I bought all these products and tried to d/l through the creative cloud and direct links, by DDLS trial or normal he gets 2%, then rises to 99% and gives error DW050 and WARNING DS013...  Very frustrated

  I bought all these products and tried to d/l through the creative cloud and direct links, by DDLS trial or normal he gets 2%, then rises to 99% and gives error DW050 and WARNING DS013...  Very frustrating because I've already paid for them. Is a 2nd hand computer, but I erased everything when I bought it.

  Working on a mac osx, report looks like this

  Exit Code: 7 Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DS013 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 30 error(s), 2 warning(s) WARNING: DS013: Payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0 is already installed and the session payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1 ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - Dynamic Link Media Server: Install failed ERROR: DW050: - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed ERROR: DW050: - Adobe XMP Panels: Install failed ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed ERROR: DW050: - Required Common Fonts Installation: Install failed ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure ERROR: DW050: - Adobe Encore CS6: Failed due to Language Pack installation failure ERROR: DW050: - Adobe Utilities CS6: Install failed ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed ERROR: DW050: - Camera Profiles Installer: Install failed ERROR: DW050: - AdobePDFL CS6: Install failed ERROR: DW050: - Adobe Extension Manager CS6: Install failed ERROR: DW050: - Adobe Bridge CS6: Install failed ERROR: DW050: - AdobeTypeSupport CS6: Install failed ERROR: DW050: - AdobeHelp: Install failed ERROR: DW050: - Adobe Premiere Pro CS6 Family: Install failed ERROR: DW050: - Adobe Mini Bridge CS6: Install failed ERROR: DW050: - Suite Shared Configuration CS6: Install failed ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed ERROR: DW050: - Adobe Media Encoder CS6: Install failed ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed ERROR: DW050: - Photoshop Camera Raw 7: Install failed ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed ERROR: DW050: - Adobe Encore CS6 Support: Install failed ERROR: DW050: - Recommended Common Fonts Installation: Install failed ERROR: DW050: - DynamiclinkSupport: Install failed ERROR: DW050: - AdobeCMaps CS6: Install failed ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed ------------------------------------------------------------------------------------- 
  Now as stated I have tried several different download methods, removed all firewalls & antivirus. Any Suggestions???
  

  The system configuration required

  Exit Code: 7 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DS013 ...  -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 30 error(s), 2 warning(s)  WARNING: DS013: Payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0 is already installed and the session payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1  ERROR: DW050: The following payload errors were found during install: ERROR: DW050:  - Dynamic Link Media Server: Install failed ERROR: DW050:  - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed ERROR: DW050:  - Adobe XMP Panels: Install failed ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed ERROR: DW050:  - Required Common Fonts Installation: Install failed ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure ERROR: DW050:  - Adobe Encore CS6: Failed due to Language Pack installation failure ERROR: DW050:  - Adobe Utilities CS6: Install failed ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed ERROR: DW050:  - Camera Profiles Installer: Install failed ERROR: DW050:  - AdobePDFL CS6: Install failed ERROR: DW050:  - Adobe Extension Manager CS6: Install failed ERROR: DW050:  - Adobe Bridge CS6: Install failed ERROR: DW050:  - AdobeTypeSupport CS6: Install failed ERROR: DW050:  - AdobeHelp: Install failed ERROR: DW050:  - Adobe Premiere Pro CS6 Family: Install failed ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed ERROR: DW050:  - Suite Shared Configuration CS6: Install failed ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed ERROR: DW050:  - Adobe Media Encoder CS6: Install failed ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed ERROR: DW050:  - Photoshop Camera Raw 7: Install failed ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed ERROR: DW050:  - Adobe Encore CS6 Support: Install failed ERROR: DW050:  - Recommended Common Fonts Installation: Install failed ERROR: DW050:  - DynamiclinkSupport: Install failed ERROR: DW050:  - AdobeCMaps CS6: Install failed ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed -------------------------------------------------------------------------------------
  

  The system configuration required

• Loop connection creative cloud and permanent evaluation mode.

  Hi all, I'm going to try and make it as concise as possible. I searched the forums for solutions to what seems like a relatively common problem, but I was unable to find anything that helped or worked.

  I'm an adobe customer paying (one year, paid monthly - up to date membership). I can't connect to my account online to check for this.

  • When launch adobe applications, through the creative cloud desktop application or just directly, he thinks they are in trial mode and asks me to connect it to my adobe account. I do it with the correct connection and he thanked me and guests hit me continue to use the software. Hit, continue it loops me back to the screen previous trial, asking me to you connect. This loop continues constantly.
  • I've updated Photoshop for 2015 in the hope that it could solve. There now I would run 2015 but it is in 30-day trial mode. Other applications like sequels always does not launch properly, although I have not updated their still.
  • I uninstalled Photoshop and reinstalled, it doesn't matter.
  • I changed my password to a creative cloud in the hope that it could 'shake' it in the rewriting of some file system corrupted or something, once again no change.
  • I'm unable to uninstall and reinstall creative cloud

  The only conclusion I can come to is that something has corrupted and that CC is connected and registered as a paid account, it still considers that any software I downloaded is the trial. Be that as it may, I'm at an impasse on how to solve this problem.

  Thank you and best regards,

  A

  My problem has been resolved thanks to the Adobe customer care team.

  For the rest of those who have had problems:

  I tried everything in the videos and the discussions above and nothing worked, I also downloaded the adobecreativecloudcleaner.exe and removed all traces of creative cloud and applications adobe on my computer, but also run ccleaner and compensation to my registry etc. After re-downloaded and installed everything again the same problem kept happening, leading me to think that it had to do with some deeper system files that have not been removed.

  To cut a long story short, the wizard took control and after I installed another version of photoshop, he renamed some key issues to force CC to create new value by default those and that it sorted. I think that the records were in user/appdata/local/adobe, but I can't say with certainty that happening quickly enough.

  My recommendation is to call customer support. It took about 1 hour 30 minutes for me, but it was worth it.

  A

• I downloaded creative cloud and paid, but had then restore to a few days ago, now I can not download it again.

  I downloaded creative cloud and paid, but had then restore to a few days ago, now I can not download it again.

  Uninstall anything cc on your computer.

  clean a http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer

  Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

  using cc app to install your programs cc

• Can I cancel my annual membership of creative cloud and get a refund

  Hello!

  I wanted to know if I can cancel my annual membership of creative cloud and get a refund of the balance of a few months, I left?

  Hello

  Please refer o the following links:

  Adobe - General conditions of subscription

  Manage your creative cloud membership

  Cancel your membership creative cloud

  If you still need help please contact support: contact customer service

  *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

  Let us know if that helps.

  Kind regards

  BANI

• Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» PLEASE DOWNLOAD A

  Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» Please DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. "then I tried to download the Advisor to support that to find it is no longer available. Accept payment until this problem is solved we know how to solve this problem?

  first of all uninstall cc on your computer.

  Run the vacuum cleaner by, http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer and reinstall the cc, Download Adobe Creative Cloud apps desktop application | CC free trial Adobe

  If that translates into the same initialization error:

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• I changed to a new computer and get an error message that I need to download creative cloud because mine is corrupted. I'm in an infinite loop. I have download the installer and says that it cannot install because I need creative cloud and mine is

  Help, please? I changed to a new computer and get an error message that I need to download creative cloud because mine is corrupted. I'm in an infinite loop. I have download the installer and says that it cannot install because I need creative cloud and mine is corrupted. Help please! I'm paralyzed!

  [Double question deleted... it is an open forum for other users (sometimes Adobe) answer, not Adobe support...] MOD]

  The best option would be to contact the technical support that can remote into your machine & troubleshoot it. Contact the customer service

  Concerning

  Stéphane

• How to cancel my plan creative Cloud and stop pay?

  Hello

  How to cancel my plan creative Cloud and stop pay?

  I check the Instructions and they just tell me that "with your account administrator to terminate your membership."

  It's not helping.

  I didn't always where I can cancel it.
  

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I am in the last month of my annual subscription of students creative cloud and I don't want to renew.

  I am in the last month of my annual subscription of students creative cloud and I don't want to renew it. I don't want to prematurely cancel.

  Yes, I you I need to contact a human being to check that it is in fact me and that I am allowed to change my subscription.

  But you are making it difficult for me because your cat of 9 to 5 support is not available at the time I write this (09:30). I'm at work right now so I won't be able to use the phone and your phone support stops at the moment wherever I get home from work.

  And I'm not ready to hang on the phone for more than 90 minutes. Yes, I looked in the forum for this issue.

  While I was writing this cat went online an hour late. But they told me to post on the forum while I wait, so here I am, led evacuation.

  Fact. Who's fast, contrary to my expectations.

  Hope this works when the contract is completed.

• Come and cancel my subscription to cloud creative because I had to format my note to some six months earlier and never had to use the creative cloud and why I want to cancel has already taken one year of my signature and continues to fall on my credit car

  Come and cancel my subscription to cloud creative because I had to format my note to some six months previously and never had to use the creative cloud and why I want to cancel has already taken a year of my signature and continues to fall on my credit card I pay not use.

  This is my reason to cancel this subscription.

  Look through the following links and use the chat options or by phone (when they are available - not usually the weekend), so necessary for your situation:

  Cancel your subscription or membership. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  https://forums.Adobe.com/thread/1703848

  Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails try using another browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb Governments

  800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).