Creative cloud application won't open.
Creative cloud application won't open. Mac Yosemite. All I get is the spinning wheel.
Hello
I think you found the turning wheel on the Adobe CC application.
Please check the help below document:
Does not open App | Wheels of progress turn continuously
You can also view the nets below where this issue has been addressed:
Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel
Creative Cloud Desktop App taped blue spinning wheel after update.
Kind regards
Sheena
Tags: Adobe
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Creative cloud applications won't start at all.
Hello, we recentrly to copy the hard drive of a computer windows 7 work where Adobe Creative Cloud worked properly on another computer.
Since then, this other computer launches one of Cloud applications creative (agreement of business and education, created with creative cloud package manager) with the exception of lightroom and captivate (which come from another package)
In any case, I see the Scriptures in newspapers under the current administrator user, trying to launch illustrator CC (sorry for the length, n, t see an option to reduce its size.
What are the solutions for this problem? is it possible for these information licence or something like that?
Thank you.
OOBElib.log
31/01/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | Found no license to get data from the user
31/01/14 11:25:39:384 | [ERROR] | | | | SLCoreService | | | 5556 | [PersonGUID] key value in the user dictionary.
31/01/14 11:25:39:384 | [DEBUG] | | | | PCDService | | | 5556 | [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} fr_FR] in the cache: 519
31/01/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read the [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} ALL] cache: 769
31/01/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} fr_FR] in the cache: 519
31/01/14 11:25:39:385 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read the [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} ALL] cache: 769
31/01/14 11:25:39:386 | [DEBUG] | | | | OOBELib | | | 5556 | List of found dominance
31/01/14 11:25:39:387 | [DEBUG] | | | | PCDService | | | 5556 | Cannot read the [RememberedSerial] key value in the hive [V7 {} CreativeCloudEnt - 1.0 - Win - GM {|} fr_FR] cache: 769
31/01/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | Remembered against dominant SN Beehive found
31/01/14 11:25:39:393 | [DEBUG] | | | | OOBELib | | | 5556 | No serial index, returning first recall series
31/01/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: updated memory SN check
31/01/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | LEID for RememberedSN = {} V7 CreativeCloudEnt - 1.0 - Win - GM, local = ALL
31/01/14 11:25:39:394 | [INFO] | | | | SLCoreService | | | 5556 | License query: type = 0, length = 0 days remaining = expired.
31/01/14 11:25:39:394 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType: No information of Enigma is license/cache, using the hard-coded information
31/01/14 11:25:39:395 | [DEBUG] | | | | PCDService | | | 5556 | Cannot read the [PayloadCode] key value in the hive [V7 {} CreativeCloudEnt - 1.0 - Win - GM] of the master: 5
31/01/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID: No Code found payload, verification of CSS for more information
31/01/14 11:25:39:395 | [INFO] | | | | OOBELib | | | 5556 | GetAMTConfigPathForLEID: Load useful Code found, recovery
31/01/14 11:25:39:395 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for not found LEID
31/01/14 11:25:39:396 | [DEBUG] | | | | OOBELib | | | 5556 | SLConfig for not found LEID
31/01/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x 86) \Common Files\Adobe\ssc\V7{}CreativeCloudEnt-1.0-Win-GM\SLConfig.xml]
31/01/14 11:25:39:396 | [ERROR] | | | | SLCoreService | | | 5556 | Get the duration of the license product config back "Runtime failure: cannot read the configuration file (130:10).
31/01/14 11:25:39:396 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType: Invalid SN for partner LEID memories, get the duration of SLR drive limited grace
31/01/14 11:25:39:396 | [INFO] | | | | SLCoreService | | | 5556 | Reading product config [C:\Program Files (x 86) \Common Files\Adobe\Adobe Files\Contents\Windows\AMT\SLConfig.xml CC\Support Illustrator]
31/01/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | UpdateRecordCheckWFType: Data retrieved, fill the outparam
31/01/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | Total duration of license is: 7
31/01/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | License duration left is:-1
31/01/14 11:25:39:397 | [INFO] | | | | OOBELib | | | 5556 | SN has been posted online
31/01/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | [DelegateGUIDForEntitlement] key value in the hive [909607087358377142917643] in the cache: 519
31/01/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | [OwnerGUIDForEntitlement] key value in the hive [909607087358377142917643] in the cache: 519
31/01/14 11:25:39:398 | [INFO] | | | | SLCoreService | | | 5556 | License query: type = 0, length = 0 days remaining = expired.
31/01/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | [STORE_URL] key value in the hive [Illustrator-CS7-Win-GM] master: 10
31/01/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | [ENABLE_EEP_SIGNIN] key value in the hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] master: 10
31/01/14 11:25:39:398 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: Configuration detected REG_SERIAL_OVERRIDE: delete
31/01/14 11:25:39:398 | [DEBUG] | | | | PCDService | | | 5556 | [REG_TRIAL_OVERRIDE] key value in the hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] master: 10
31/01/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed: check reg deletion using {9CD4F411-1AF8-440F-8CB5-8E87F04B05A4} payloadcode
31/01/14 11:25:39:399 | [INFO] | | | | PCDUtility | | | 5556 | IsRegistrationSuppressed: registration is deleted
31/01/14 11:25:39:399 | [ERROR] | | | | SLCoreService | | | 5556 | Found no license to get the event
31/01/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | Failed to read the [LimitedGraceConsumed] key value in the hive [Illustrator-CS7-Win-GM {|} LGC] cache: 769
31/01/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | License query: type = 0, length = 0 days remaining = expired.
31/01/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | [IsRedeemedThroughPOSA] key value in the hive [916387098118488076034526] in the cache: 519
31/01/14 11:25:39:399 | [DEBUG] | | | | PCDService | | | 5556 | Key value [Illustrator-CS7-Win-GM] in the hive [FA_Set] in the cache: 519
31/01/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: FA_Set not found
31/01/14 11:25:39:399 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: Repair list Dom for Illustrator-CS7-Win-GM
31/01/14 11:25:39:399 | [INFO] | | | | SLCoreService | | | 5556 | License query: type = 0, length = 0 days remaining = expired.
31/01/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | Found no license to get data from the user
31/01/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | [LEID] key value in the user dictionary.
31/01/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | [DLIST] key value in the user dictionary.
31/01/14 11:25:39:400 | [ERROR] | | | | SLCoreService | | | 5556 | [PRIORITY] key value in the user dictionary.
31/01/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: LEID DOMLIST PID is empty!
31/01/14 11:25:39:400 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: WF is First_Launch
31/01/14 11:25:39:400 | [INFO] | | | | SLCoreService | | | 5556 | Synchronizing to the license store...
31/01/14 11:25:39:401 | [INFO] | | | | SLCoreService | | | 5556 | Found the mkey server.
31/01/14 11:25:39:406 | [INFO] | | | | SLCoreService | | | 5556 | Loading license references...
31/01/14 11:25:39:407 | [INFO] | | | | SLCoreService | | | 5556 | Found 1 file (s) license
31/01/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | The analysis of the license file [30826573.lic] succeed.
31/01/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | Store license synchronization taking 8.2 ms and succeed.
31/01/14 11:25:39:408 | [INFO] | | | | SLCoreService | | | 5556 | License query: type = 0, length = 0 days remaining = expired.
31/01/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: License not found, check if the scenario of imaging
31/01/14 11:25:39:408 | [DEBUG] | | | | PCDService | | | 5556 | [LEIDLocForType2A] key value in the hive [916387098118488076034526] in the cache: 519
31/01/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: Could not find effective licensing LEID
31/01/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | CheckWFType: Path to the EULA for return of amtlib xml
31/01/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | LEID = Illustrator-CS7-Win-GM
31/01/14 11:25:39:408 | [INFO] | | | | OOBELib | | | 5556 | OOBELib OVER CheckWFType
31/01/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | OOBELib Session begins *.
31/01/14 11:25:39:416 | [INFO] | | | | OOBELib | | | 5556 | Version 7.0.0.252,7.0
31/01/14 11:25:39:416 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table of path: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
31/01/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | (re) load Local Dispatch Table-[0] status.
31/01/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope: [2].
31/01/14 11:25:39:417 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope of setting for GM
31/01/14 11:25:39:417 | [INFO] | | | | OOBELib | | | 5556 | Session initialization AdobeIALClient 1.0 Release (build 1.0.6.3)...
31/01/14 11:25:39:440 | [ERROR] | | | | OPMWrapper | | | 5556 | A failed by getting the value of key in OPMGetValueForKey
31/01/14 11:25:39:440 | [INFO] | | | | OOBELib | | | 5556 | Failed to get the user name for Proxy in OPM DB
31/01/14 11:25:39:442 | [INFO] | | | | AXFBLicensing | | | 5556 | All function pointers managed to recover
31/01/14 11:25:39:445 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData()
31/01/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData (): mBonusLaunchCode not found
31/01/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | SetXMLData (): mLastKnownServerTime not found
31/01/14 11:25:39:446 | [DEBUG] | | | | PCDService | | | 5556 | Failed to get data for the Enigma of hive: 519
31/01/14 11:25:39:446 | [INFO] | | | | OOBELib | | | 5556 | Running in the context of the App
31/01/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | Dispatch table of path: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml
31/01/14 11:25:39:458 | [INFO] | | | | DispatchClientLib | | | 5556 | (re) load Local Dispatch Table-[0] status.
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope: [2].
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Scope of setting for GM
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Endpoint asked: [Analytics]
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Return of getEndpointAddr: [0]
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Endpoint asked: [Analytics]
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Length of the URL: [51]
01/31/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | URL found [https://na1r.services.adobe.com/account/amfgateway2]
31/01/14 11:25:39:459 | [INFO] | | | | DispatchClientLib | | | 5556 | Return of getEndpointAddr: [0]
31/01/14 11:25:40:023 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
31/01/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | looking for library C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
31/01/14 11:25:40:023 | [DEBUG] | | | | ServiceLoader | | | 5556 | Found the library C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll
31/01/14 11:25:40:024 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
31/01/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD STARTED
31/01/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | OOBELibImpl::CommitPCD ENDED
31/01/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) closing session.
31/01/14 11:25:40:026 | [INFO] | | | | OOBELib | | | 5556 | Session OOBELib ends
31/01/14 11:25:40:027 | [INFO] | | | | OOBELib | | | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) closing session.
31/01/14 11:25:40:027 | [INFO] | | | | SLCoreService | | | 5556 | Closing SLCore version 2.0 (build 2.0.1.360321).
31/01/14 11:25:40:033 | [INFO] | | | | SLCoreService | | | 5556 | Destruction of service took 6.0 ms and succeed.
31/01/14 11:25:40:033 | [INFO] | | | | OOBELib | | | 5556 | Session OOBELib ends
AMT3.log
31/01/14 11:25:37:570 | [DEBUG] | | | | PCDService | | | 5496. Failed to get data for the Enigma of hive: 519
31/01/14 11:25:37:581 | [DEBUG] | | | | PCDService | | | 5496. [ADOBEID] key value in the hive [916387098118488076034526] in the cache: 519
31/01/14 11:25:37:581 | [INFO] | | | | AMT | | | 5496. Running PROV_APP
31/01/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. WorkFlowType [SilentActivator] key value
31/01/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. SubWorkFlowType [First_Launch] key value
31/01/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. Value of key ShowEULA [false]
31/01/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. Value of the TrialGrace key [30]
31/01/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. TrialLeft [-1] key value
01/31/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. Key value BuyURL [http://www.adobe.com/go/buy?]
31/01/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. Value of key LaunchMode [prechrome]
31/01/14 11:25:37:581 | [INFO] | | | | uiswitch | | | 5496. Value of key AdobeIDCreated [false]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppLaunchPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\Illustrator.exe]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppAMTBkGndFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT\LMResources\background.png]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppAMTLogoFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppAMTLicenseAFAQFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\OBLRes\fr_FR\LicenseFAQ.html]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppAMTConnectionFAQFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\OBLRes\fr_FR\ConnectionFAQ.html]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AdobeCode [{CCDC3E53-DF98-434F-821A-C253C61DA2CD}] key value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. DriverAdobeCode [{F2321021-08A2-44D6-B1DF-BDB415F23EC3}] key value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Key value AppName]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppRunningLEID [Illustrator-CS7-Win-GM] key value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppDriverLEID [Illustrator-CS7-Win-GM] key value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppLicensingLEID [Illustrator-CS7-Win-GM] key value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Key AppRunningLocale [en_US] value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppListOfLocales [{|} en_US fr_ca] key value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Value key [AppProcessID]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Value key [ProductID]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Key ProductVersion value [0,0]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Value key [platform]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Key value AppPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppAMTPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Value of the AppDriverAMTPath key [C:\Program Files (x 86) \Common Files\Adobe\Adobe CC\Support Files\Contents\Windows\AMT Illustrator]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppLicensingAMTPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppHostAppType [ALM_HostAppType_LicensedProduct] key value
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. AppEULAFolderPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Legal]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Value of the TrialExpired key [0]
31/01/14 11:25:37:582 | [INFO] | | | | uiswitch | | | 5496. Value of the AppSerialNumber key [916387098118488076034526]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Value of the AppTrialSerialNumber key [916387098118488076034526]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Value of the NoTrial key [0]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Value of the UpgradeCheckRequired key [0]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Value key [BonusLaunchCode]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Value of the HasSAASBit key [0]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Value of the ForcedActivation key [0]
01/31/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Key value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_fr? & source = PCSTHX]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. ClaimSource [nag_trial] key value
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. Value of the HasSubscriptionBit key [0]
31/01/14 11:25:37:583 | [INFO] | | | | uiswitch | | | 5496. SilentActivator
31/01/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496. Silent Activator
31/01/14 11:25:37:587 | [INFO] | | | | uiswitch | | | 5496. Launched
31/01/14 11:25:37:587 | [ERROR] | | | | AMT | | | 5496. Leave was denied. Application must close.
31/01/14 11:25:37:587 | [INFO] | | | | AMT | | | 5496. From data collection for SWTag_Init()
31/01/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496. DoISOTagging() productCanonicalLEID = Illustrator-CS7-Win-GM; outMappedLEID = Illustrator-CS7-Win-GM, unused =
31/01/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496. DoISOTagging() productPayloadCode = {CCDC3E53-DF98-434F-821A-C253C61DA2CD}; driverPayloadCode = {F2321021-08A2-44D6-B1DF-BDB415F23EC3}
31/01/14 11:25:37:588 | [DEBUG] | | | | PCDService | | | 5496. Cannot read the key [] value in the hive [Illustrator-CS7-Win-GM] of the master: 4
31/01/14 11:25:37:588 | [INFO] | | | | AMT | | | 5496. SWTag_Init() Tags Arguments; Illustrator-CS7-Win-GM;
31/01/14 11:25:37:593 | [INFO] | | | | performance | | | 5496. AMTObtainProductLicense took 177.889618 ms
PDApp.log
31/01/14 11:25:37:763 | [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Subsequently given LEID for the commutation of the applet version: Illustrator-CS7-Win-GM
31/01/14 11:25:37:764 | [WARNING] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Dynamic XML not found
31/01/14 11:25:37:765 | [ERROR] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Receipt of series: 916387098118488076034526
31/01/14 11:25:37:767 | [ERROR] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Failed to retrieve the data of the Enigma
31/01/14 11:25:37:767 | [ERROR] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Product not run under subscription
31/01/14 11:25:37:767 | [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Identifier detected in LEID: CS7
31/01/14 11:25:37:767 | [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Identifier detected in LEID: CS7
31/01/14 11:25:37:767 | [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Identifier detected in LEID: CS7
31/01/14 11:25:37:767 | [INFO] | | USS | ProvSwitcher | ProvSwitcher | | | 5556 | Do not update the appletID applet version: LWA_UI appletVersion: 3.0
31/01/14 11:25:37:767 | [WARNING] | | USS | PDApp | PDApp.AppletManager | | | 5556 | Could not get the information switching applet... The answer is: 8
31/01/14 11:25:37:778 | [INFO] | | USS | PDApp | PDApp | | | 5556 | DWA AppletID argument not specified on the command line. Try to find the existing instance
31/01/14 11:25:37:778 | [INFO] | | USS | PDApp | PDApp | | | 5556 | This is the first instance, thus creating a thread to listen the created pipe
31/01/14 11:25:37:779 | [INFO] | | USS | PDApp | PipeThread | | | 5580. Thread started
31/01/14 11:25:37:779 | [INFO] | | USS | PDApp | PDApp | | | 5556 | From AsyncMessageProcessor
Hi erastyle,
In fact, the licenses for the package information is missing where it not launch any application. You reserializing using APTEE products that you can find it on the computer where you created the package. If you have access to this computer, then please download and install Creative packer of cloud and it will download APTEE in the below mentioned location.
Windows:
C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\CCP\utilities
Once downloaded please follow this KB article to use the tool.
http://helpx.Adobe.com/creative-cloud/Packager/Provisioning-Toolkit-enterprise.html
Please let us know if it helps.
Kind regards
Abhijit
-
The "Creative cloud" application is no longer open.
I try to open the creative application of cloud and just see this (the "Creative cloud" application is not open more.)
No problem. Sorry to hear that you are continuing to have difficulties. I suggest you contact and our next work directly support. You should be able to achieve from this link (make sure that you are connected to the Adobe ID associated with your subscription) and click on the blue button "Still need help" at the bottom - Contact Customer Services
-
My creative cloud application shows a spinning wheel that never stops. It won't appear that I download the trial of photoshop. How can I solve this problem?
Also try the following link for the resolution.
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Whenever I open a creative cloud application adobe (such as Photoshop, Flash, AfterEffects etc.) it takes so long to open, and then after a few seconds, it freezes and I have to close the application ("force quit"). What happens here? Thank you
If it's all programs of cc,
Uninstall (properly using the uninstall programs) all cc
clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems
Restart your computer
Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud and use the app to install your programs of cc.
If it's only some programs of cc who are broken, reset their preferences-
Acrobat: https://forums.adobe.com/thread/1595848?start=0&tstart=0
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
hearing: https://forums.adobe.com/thread/1079494
Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InCopy: https://forums.adobe.com/thread/526990
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
-
Creative cloud application cannot open a session?
my application does not connect, but will remain on the white screen.
Hello
Please see the links below:
White cloud creative app:
Blank white screen. Sign in | Creative cloud Packer
New application Cloud Creative unusable: it is empty!
Creative cloud is empty window why?
Re: Empty opening creative cloud app
If the links above do not help, try cleaning remove the creative cloud application and put it back:
(1) uninstall Creative Cloud Desktop Manager:
Using creative cloud | Uninstall the creative cloud desktop application
(2) remove the rest of the files:
C:\Program Files (x 86) \Common Files\Adobe\OOBE
C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager
C:\Program Files (x 86) \Adobe\Creative Cloud files
C:\Users\
\AppData\Local\Adobe\ MAA UPDATER and two OOBE {to view the hidden AppData folder, files, folders, file name extensions see see |} {Windows XP, Vista, Windows 7.} Cleaning tool 3 - run Adobe: http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe
4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
Download Adobe Creative cloud apps | Free trial of Adobe CC
Let us know if this was helpful.
Kind regards
Bani
-
I upgraded to all creative cloud applications and now it won't let me use applications such as Illustrator for my trial is up. I was told that my subscription was for all applications! Should I just uninstall and reinstall because I'm being upgraded or the technicians have been too lazy to change my subscription?
Log, activation, or connection errors. CS5.5 and later, Acrobat DC
Mylenium
-
Creative desktop cloud application does not open
Why my desktop creative cloud computer will not open. It is said to be impossible to achieve on the Adobe servers. I am owner of all products and can open them from my finder, but it loads them on the creative cloud desktop application.
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-
Creative Cloud Application Manager does not open
After some problems with the first CC I had to remove and reinstall. He moved back to version 7.0. After a reboot of my system, I see that creative cloud isn't the automatic opening at startup. I'm going to open Creative Cloud Application Manager to update and it does not open. The creative cloud icon bounces a few times then disappears. I tried to update since the creation of inside the application itself (help > update), but then I got this message:
I've deleted and reinstalled creative cloud, trashed my prefs, rebooted my system, all the normal stuff. But it still doesn't work. Help, please. I need to be able to update the software.
Hi Jessica,.
You can try to uninstall the creative and any product Creative Cloud cloud with uninstalling programs to
Mac HD > Applications > utilities > Adobe Installers
Then run the cleanup tool and remove any cloud creative associates
http://www.Adobe.com/support/contact/cscleanertool.html
Then reinstall the creative application of Cloud and all desktop applications once again, as first Pro CC
-Dave
-
Creative cloud application manager does not open on yosmite
The creative cloud adobe doesn't open after installing on Mac Yosemite. Ant suggestions?
This problem has advanced Adobe technical support. It took a few hours - Yes, hours - to resolve, but the team managed. The necessary solution share my screen well, deleting and reloading.
-
Creative cloud->; application manager does not work
Creative cloud-> application manager does not work. And then my Lr does not work neither.
I received a Chat support, but it failed. The incidence number 0188254578 has been open, described as "'download error ' because certainly CreativeCloud-> keep Apps stuck"downloading", but nothing happens. "
After trying the steps listed to download error in the applications of Adobe Creative Cloud desktop, application tab support team also tried to fix remote buy the problem was not solved. I could not use my apps Ps/Lr/Br during about a week!
Need help to solve the problem. I use an iMac (OS X The Captain, V 10.11.6).
Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
-
PC W7 cannot close the creative Cloud application
Does anyone know why my pc W7 cannot close the creative cloud application when I stopped my pc?
When I want to shut down the pc, I always have a message and must close the creative application Cloud by force (I don't know the passage of law).
THX!
This seems like a minor issue, so I recommend leaving her alone and allowing victory to force her to stop.
You can also open your Preferences cc dialog box and not start cc when you connect if this prompt mind. Just run the application cc, at most once a month.
and if you want to solve the problem, you would probably need to uninstall any cc including the application office, specific to the use of the Adobe Creative Cloud cleaning tool to solve installation problems , restart your computer and reinstall the desktop by https://creative.adobe.com/products/creative-cloud application
-
Creative Cloud application is updated, but is always at 0%
Creative cloud application, I opened and it says it is updated (update installation), but nothing happens, and I can't download all the applications.
I have the internet connection.
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
-
Why my creative cloud application does not load?
Why my creative application of Cloud unresponsive when I try to open it?
Hello
I guess you get a blank screen on the window of creative cloud
You can refer -:new Creative Cloud application unusable: it is empty!
and also try:-screen black at sign - in | Creative Office Cloud app
Hope this helps!
-
My creative cloud application is empty, even if I am logged in. I can't see my apps or access my creative cloud files. Why?
Please visit:creative cloud is empty window why?
Re: Empty opening creative cloud app
I hope this helps.
Concerning
Megha Rawat
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