Creative cloud & authentication proxy servers?

Similar Questions

• Adobe Creative Cloud & Websense Proxy - how to operate?

  Hello

  We are struggling with getting Adobe cloud to work within our environment of Websense Content Gateway.

  From what we can see, the first CC App will call through the proxy as you would expect according to our proxy settings in Internet Options.

  The app will then move through the proxy and try to call directly from the PC that block us to our firewall.

  Is there a special way to implementation of CC to work through a proxy, or are doomed forvever?

  Appreciate the answers in advance.

  Make sure that ports and URLS are allowed on the network, otherwise add exception for the same thing:

  Combinations of Adobe host Ports for installation, activation and updates.

  • ccmdl.Adobe.com:80
  • swupmf.Adobe.com:80
  • swupdl.Adobe.com:80
  • https://na1mbls.licenses.Adobe.com
  • https://IMS-NA1.adobelogin.com
  • https://adobeid-NA1.Services.Adobe.com
  • https://na1r.Services.Adobe.com
  • http://activate.Adobe.com
  • https://activate.Adobe.com
  • http://Adobe.activate.com
  • https://Adobe.activate.com
  • ccmdls.Adobe.com:443
  • IMS - na1.adobelogin.com:443
  • na1r.Services.Adobe.com:443
  • prod-rel-ffc - ccm.oobesaas.adobe.com:443
  • LM.licenses.adobe.com:443
  • www-DU1.adobe.com

• Creative cloud with proxy server

  Hello

  I checked many discussions, but didn't find any solution for my problem.

  I have a normal CreativeCloud I want to install on one of my notebooks. This laptop is used for businesses on the one hand (secure with McAfee and proxy) and on the other hand for my personal use.

  Now, I tried to configure the proxy settings to my Manager of CreativeCloud, but could not find the options.

  How can I configure the CreativeCloud to work with the proxy server?

  Please note: because the laptop is used also for companies, I certainly can't unlock the URL for the Adobe servers. There must be a possibility to use the proxy.

  Hope for helpf,

  CU

  So now, I found the solution. Maybe it's only one for our network, but maybe this will help others to.

  Please note: there is a solution to get the connection to the CreativeCloud Manager to the internet to connect and download the apps. Apps itself do not have internet connection, synchronization if preferences etc. is not yet possible with this workaround.

  So if you have a proxy running, you will see when you click on the Internet Explorer Tools Internet Options-->-->--> Connections--> LAN settings, you will get the above windows.

  Now, if you have a proxy running, the second point must be marked, and there should be a proxy address. So if you want to get the internet connection running for your MAC, just check the last option (and perhaps uncheck the other). Now your proxy should not make problems and your CCM needs to connect to the internet.

  Has worked with our network here, perhaps the solution for other people. Not yet the application preferences sync but install apps now without prefs is much better than not using apps ;-)

• Cannot download programs creative cloud behind an authenticating proxy

  Where can I find the proxy settings for the creative cloud Download Manager? My dorm I have to connect to a HTTPS proxy to access the internet, but the Download Manager gives me a message 'no internet connection' every time. Is - this really unable to work behind a proxy? How can I change the proxy settings for the Adobe Download Manager?

  If the proxy information is entered, then I recommend you first walk back and review identify you or activation errors. CS6, CS5.5, Perpetual CS6 subscriptions - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  This list several common causes that may lead to the Adobe Application Manager to not be able to access the Internet.

  In particular the Adobe Application Manager is trying to access ports and the following servers:

  • ccmdls.Adobe.com:443
  • IMS - na1.adobelogin.com:443
  • na1r.Services.Adobe.com:443
  • prod-rel-ffc - ccm.oobesaas.adobe.com:443
  • LM.licenses.adobe.com:443

• Creative cloud, Mac and Proxy authentication

  Hello good people,

  I'm in a bit of trouble with CC, Mac and the Proxy authentication.

  To download my Mac CC wonder password and username authentication proxy, which is enabled in the network, the advanced - settings HTTP proxy preferences . I am able to browse the web and access the Adobe creative web part.

  I used an open wireless connection to download CC and it worked.

  Now when I try to open it asks me to insert the password and user name for proxy.

  I have entered the credentials of well-known work, but the guest retains his return.

  I've seen other posts related to this, I wonder if anyone has found answers?

  Have you tried to add several sites of adobe in order to bypass the authentication proxy on the proxy server, but it did not work, either

  Any help is appreciated mucho!

  Hello

  I solved this.

• Creative cloud and Support of Proxy

  To the right,.

  I am a technical expert for a company. We use Astaro (now Sophos) as our proxy device. We use Active Directory-based authentication to provide access to our customers.

  I am currently building a SOE for our Mac workstations. It is based on Mac OS X 10.8.4 and uses deployment studio to install. We used the creative cloud Packer to build an installer which contains all the modules of the suite Creative Cloud. The entire suite is installed, but I have to be able to connect to the activation via the proxy servers to complete the installation after the deployment of the SOE.

  When I run the installer of creative cloud, I am invited credentials, even if the credentials are stored in the keychain of the user. When I followed the activity of proxy log, I don't see these credentials being passed on to the proxy. I can see queries generated, but the user is "" or null.

  What authentication methods are supported by the application of creative cloud regarding proxies? Are there logs available to narrow down the problem?

  The other thing I have noticed, is the creative cloud does not honor sites in the proxy bypass list. For example if I have 192.150.3.51 in the proxy bypass list under 'System Preferences', 'Network', 'Advanced', 'Proxies', and I'm trying to log in to the creative cloud, I still have requests on this IP address in the proxy log.

  Is there a configuration file separate for the proxy for creative cloud settings?

  I also want to pass on that cost to me (and my company) so far on the 4 days of the time so far in order to diagnose and resolve. We never had these problems with are previous Adobe Volume licensing agreement and CS6 product family. Our support technicians have admitted that they violate company policy whenever a new mac is deployed just to be able to get installed CC bypassing security measures and by directly connecting the mac to the internet because they found that the only reliable method to complete the installation procedure.

  This isn't an acceptable solution - moving toward a SOE reusable won't make this problem worse than our macs will periodically get fitness image which means that we have to reactivate creative cloud again to our users again have access to their tools and their tasks.

  I don't think that our infrastructure is very different from any other company out there (for example Internet access only via the user authenticated) so I don't know why it did not had been supported out of the box.

  I'd appreciate any help you can provide.

  Thank you

  Michael

  Hi Admin & Marketing,

  Creative application Cloud Desktop and PAC does not currently provide direct support for a proxy. We expect that the feature will be available with the version 1.3 of CCP, which should be out soon. Please visit the blog: http://blogs.adobe.com/oobe/2013/09/creative-cloud-packager-1-3-pre-release.html.

  Refer to the kb: http://helpx.stage.adobe.com/creative-cloud/kb/unable-log-cc-or-ccp.html

  Kind regards

  Romit Sinha

• Creative cloud can not connect behind a proxy.

  One of the more stupid things that Adobe has done is this stupid creative Cloud solution. We have several users who are unable to access the cloud creative because the "brain" (and I use that term in a broad sense) Adobe decided to change their application without any warning.

  When you use Adobe Application Manager, the software would not connect to the Adobe servers when you use a proxy, but it was fine because that at least worked on authentication. Now, even this fails since the update of Adobe Application Manager creative Cloud Desktop App. After a lot of tests and countless tests to try to find a complete application that needs to be constantly updated every time it connects to the internet, I was able to establish that if a proxy pac file is used, then the application does not connect and fails because it cannot find the internet. When a proxy server and port is used, then it connects, but this isn't an appropriate solution.

  Is there someone who was able to use the pac files proxy software enabled?

  BTW, here are a few interesting responses from Adobe support which was without support or advanced experts:

  "You have a connection to the internet?" - after the remote access to my computer... OF THE INTERNET

  "You must start the computer in safe mode." "" ME: "why?" Support: "because this release resources to run the application.

  "It seems that the Internet is not working" - after repeatedly clicking try again

  "" "I'll contact level 2 support and we will be able to help you, because our main concern is that you can get a connection" me: "How long this will take?" Support: "a few hours" - 4 hours later and still no word from tech support and I've worked on the issue.

  So for all those of Adobe, which really wants to help, I'm still waiting on my reminder.

  All the others, I would like to know if someone has managed to get this working with proxy pac files.

  For any one trying to get this stupid thing work, I could find a solution for our environment.

  Adding to both a proxy for users pac file and then allowing server application Proxy settings. This allowed the Adobe Creative Cloud app to connect to internet and update. It also means that we didn't need to add sites in our list of filters, as they were already enabled for users.

  

  Hope this helps others trying to get this to work

• Creative cloud - can't happen on the Adobe servers, nothing works

  Hello!

  I recently tried to install creative cloud for the first time. After installation, I am unable to connect to the Adobe servers.

  I read about this and tried to reinstall the software, restart my computer, turn off the firewall in my computer and my router, I have no proxy server defined (do not use).
  I also tried stop all processes of CC in the Task Manager, removing the local appdata file opm.db then restart - this doesn't work anymore. The same exact screen shows.

  I'm on my home network, wi - fi (cannot access a cable right now, but fail to see how this would help). I have Windows 7.

  Any ideas? I am very frustrated...

  Check the file hosts for Adobe entries?

• Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and still have not been able t

  Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and not yet able to get past the basics make me very frustrated.

  I guess you meant the links when you open photoshop CC. I tested all four videos of the 23 min tutorial and they all played fine. If something between you and adobe does not work correctly.

  • Check that your firewall is blocking the net. Try to access youtube videos and see if they play very well
  • Go to the adobe tv site and try to play one of the videos here. Adobe TV
  • If youtube plays very well and adobe tv does not work, next is to check if you have flash installed. Some videos require flash, others are html 5. Sorry that I could not confirm what player has been used for this tutorial. I think that html 5 but not sure.
  • Next is to look at the properties of your browser and check multimedia settings are not disabled if it y in a. (this is totally dependent on the browser)

  If none of this helps, let us know.

• Do not connect to the Creative cloud (proxy)

  Hello! My work using a proxy. I use for good work creative cloud TMG client app.

  But in "Libraries" in Photoshop, no access to my files, not transferred to creative cloud (from fuse).

  

  If I hover in the clouds creative icon: "Creative cloud hung services.

  What can I do about it? Thanks in advance!

  All of this helps?

  Proxy in Adobe Creative products Cloud support

• Creative cloud cannot connect to the Adobe servers.

  Hey,.

  I tried to download the trial version of the cloud creative to try it before you buy the plan of the student. However, when I select the Panel app the message "Impossible to get on the adobe servers, please check connectivity internet, Firewall setting and try again" and then a small box orange appear low says 'impossible to join the adobe servers '.

  I tried everything the internet told me to do and still no joy. Can someone help me please? I'm getting super frustrated with it!
  I don't know if it means anything, but I tried the advance troubleshooting setting where it gives you links to see if you can log in to the adobe activation servers. With the connection to the license, I get a web page that says that 'lm.licenses.adobe.com refuses to connect '

  
  

  Thank you

  Amber
  

  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

  http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html

  http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html

• My creative cloud cannot happen on the adobe servers and when I tried to repair the host file using the creative cloud cleaning tool, it displays Error occurred while setting entries HF: 5

  My creative cloud cannot happen on the adobe servers and when I tried to repair the host file using the creative cloud cleaning tool, it displays Error occurred while setting entries HF: 5

  Please let us know your operating system.

  Concerning

  Megha Rawat

• Need help to connect to the Adobe Creative cloud servers

  Hello

  I recently formatet my pc... When I reinstalled Adobe Creative cloud to return to Lightroom and Photoshop.

  The cloud App is installed and so is Lightroom and Photoshop. But I can´t update. The cloud App keeps telling me that he can´t to connect to the servers and I should check the firewall... Here's the funny part... It has access through the firewall and my anti-virus as well.

  I have uninstalled and reinstalled it 2 - 3 times just to be sure... What can I do to get the app to connect?

  Check your hosts file.

  help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• Re: Impossible to get on the Adobe servers when opening creative Cloud

  Hello

  I encounter the same problem about the update of Lightroom on CC. The error message "Unable to join the Adobe servers" is displayed. I work with Win 10 OS and followed your advice and turned off the firewall, but without success. I would appreciate any advice you have to offer.

  Thank you very much

  Declan

  Branch to a new discussion.

  Declanq75090599 the discussion to which you answered was from 2014.  Please see Solutions to connect, activation and errors in connection with creative cloud and applications Creative Suite. for more information about how to troubleshoot connection errors.

• Creative cloud wants my proxy password, when I do not have a proxy configured.

  This is beyond frustrating.

  After a few days of the installation of creative cloud for the first time I started to receive the screen below:

  

  Problem is that my COMPUTER service repeatedly informed me that I am does not work behind a proxy server and that none has been established. What they did was download and install Adobe Creative Cloud.

  Now, I can not connect to creative cloud to get new updates.

  What is going on?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html