Creative Cloud Desktop on Windows 8.1

Similar Questions

• Creative Cloud Desktop App 1.9.1.474 Update resets the sync to default (windows) folder

  Hi all

  Second time this has happened with an update for Creative Cloud Desktop App (Windows).

  Update finished properly but note while file syncing is going crazy and is re-sync everything but the default location (usually user\username\ - Win 8.1).

  Last time that happened I've seemed to have some loss of files.

  I now leave everything resynchronize to the default location, and then restore to the previous location (where the files are still there - but is located on a different drive).

  Surprised to hear support (Swati) has not heard this before, but found it useful to put it out there to warn others and see if its just me!

  It was for some refreshing Creative Cloud Desktop 1.9.1.474 (and think it was with the previous version required).

  See you soon,.

  M

  Hi Mark,

  as you point out correctly with the recent update of the application of Creative Cloud Desktop (1.9.1.474) presents us unfortunately a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

  Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

  The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

  What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

  This happens once, after the last update.

  The solution is to simply delete the (unknown) Creative Cloud Files folder.

  I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

  If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

  If you have any other problems or questions on this topic please email [email protected]

• I get the error message of HRT (errorcode: 43), when trying to install adobe creative cloud desktop application on my windows 10 pc pro

  It is in Danish, but the error code is perhaps the same thing?
  

  Please follow the steps below:

  (1) end of task / process in the same sequence, as mentioned below in the Task Manager: see, https://support.microsoft.com/en-us/kb/323527

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

  (2) uninstall Creative Cloud Desktop Manager:

  Using creative cloud | Uninstall the creative cloud desktop application

  (3) delete following folders: ( If you do not see any folder skip this step )

  C:\Program Files (x 86) \Common Files\Adobe\OOBE

  C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

  C:\Program Files (x 86) \Adobe\Creative Cloud files

  C:\Users\\AppData\Local\Adobe\ MAA UPDATER and OOBE ( App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

  \Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

  4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

  Download Adobe Creative cloud apps | Free trial of Adobe CC

  Let us know if that helps.

• I am using Windows 8.1 and I just installed Creative Cloud Desktop but whenever I try to open a session then sign

  I am using Windows 8.1 and I just installed Creative Cloud Desktop but whenever I try to open a session then sign

  I tried logging in and out and reinstall but still fails to connect

  Contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Problem with Creative Cloud Desktop app for Windows 8.1 update

  Hi, I have updated my desktop and laptop to Windows 8.1 over the last day and have noticed a problem with the Cloud Desktop creative application.

  Some menu items when I right click on either the CC system tray icon, or click the menu settings in the interface of the application itself does not show.  I've included a screenshot of the problem.

  I tried to uninstall and reinstall the desktop application, but it did not work.  Any ideas?

  

  If you update to the current version of the creative cloud desktop application should allow you to solve this difficulty.  For more information, see creative cloud desktop has lack of text of point 8.1 of Windows - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.

• Creative Cloud Desktop installs on Windows 7

  Creative Cloud Desktop installs on Windows 7 64 bit. I tried several times without success - it does not trust Adobe

  Srevlich please try the following steps:

  1. Search the directory C:\Program Files (x 86) of \Common Files\Adobe\OOBE and rename it to OOBE_OLD
  2. Download and reinstall the creative Application of cloud of https://creative.adobe.com/products/creative-cloud.

• No Apps on Creative Cloud Desktop (Windows 10) tab

  The 'Apps' tab does not appear in the desktop creative cloud application. I can't install apps at the moment.

  I tried the right answer here: missing Creative Cloud desktop applications tab

  but it did not work for me. I modified the file, entered into the creative process of Cloud and restarted my computer, but the app tab is still missing.

  Is there another solution?

  I finally piece together a solution by using information in a comment in this thread, you have connected: don't see not the tab on my desk of creative cloud Apps

  It was not the "correct" answer to this thread. The solution that worked for me, I will summarize here:

  1. go to your ...\AppData\Local\Adobe folder

  2. delete these folders: AAMUpdater and OOBE

  3. start the CC cleaning tool found here: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  4. Select 'Creative cloud' only and remove only creative cloud

  5 reinstall the creative cloud

  The comment that got me from this thread was this: Re: missing Creative Cloud Desktop applications tab

• Creative Cloud Desktop displays a download on Windows 10 error

  Hello

  Everytime I open Creative Cloud Desktop or restart my laptop it displays this error on download.

  

  I tried to remove the OOBE folder opm.db, but it did not help. I downloaded creative cloud again and tried to reinstall, but that did not help either one.

  Any ideas on how to solve this problem?

  Thank you

  Until you get any resolution of the forum, you can contact support for this https://helpx.adobe.com/contact.html

  Concerning

  Stéphane

• Windows 7, can't reinstall Creative Cloud desktop application.

  Downloaded last week, subscribed, downloaded LR and Psalm

  PC was able to be infected by malware.

  The necessary system restore.

  Thus, downloaded again... CC will not install... Setup could not initialize. Please download Adobe Support Advisor to detect the problem.

  That no longer exists?

  Tried to delete the previous left behind records of Adobe but always used to install.

  uninstall all cc

  own use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  then reinstall.

  If this does not work:

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• Shortcut missing for the creative cloud desktop application

  Hello

  I tried to download creative cloud on Windows 10. The installation seems to cut out after a few seconds, and the desktop icon appears to be a screen with a blue square. When I try to open the program it tell me that there is a shortcut missing and that "Windows searches for creative exe Cloud." I uninstalled and reinstalled and restarted my computer several times and it's the same thing every time. Any suggestions?

  Hi Caitlinrenee94,

  As you have tried all basic troubleshooting steps, I recommend you follow the steps shared here and see if that helps: error "Unable to install" received when installing Adobe Creative Cloud desktop App.

  Share the results with us.

• Creative cloud crash - 10 Windows (add external network/USB drive)

  Hello

  
  I wanted to report a problem that seems to affect the creative application of the Cloud constantly.

  Steps to reproduce:

  • If I connect to any external USB device while creative cloud turns it's crashing.
  • Similarly, if I map a new network drive it will not break too.

  Expected result

  • The application should not crash when connecting a device or drive mapping network

  Crash Dump data:

  If I can provide any other information that will help to you please let me know.

  Name of the failing application: Cloud.exe Creative, version: 3.7.0.272, time stamp: 0x5757cc69

  Name of the failed module: Core.dll, version: 3.7.0.271, time stamp: 0x575159b8

  Exception code: 0xc0000005

  Offset: 0x000041a0

  Flaws of process ID: 0 x 4308

  Start time of application vulnerabilities: 0x01d1fb8c5d54311b

  The failing application path: C:\Program Files (x 86) \Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

  Path of the failing module: C:\Program Files (x 86) \Common Files\Adobe\Adobe Desktop Common\Core\Core.dll

  Report ID: 8d79273c-5201-4f59-a8ae-e39545433fe2

  Faulting full name of the package:

  ID of the failed package-parent application:

  Name of the failing application: Adobe Desktop Service.exe, version: 3.7.0.272, time stamp: 0x5757cc50

  Name of the failed module: Core.dll, version: 3.7.0.271, time stamp: 0x575159b8

  Exception code: 0xc0000005

  Offset: 0x000041a0

  Flaws of process ID: 0 x 2088

  Start time of application vulnerabilities: 0x01d1fb8c5ec5ecde

  The failing application path: C:\Program Files (x 86) \Common Files\Adobe\Adobe Office Common\ADS\Adobe Office Service.exe

  Path of the failing module: C:\Program Files (x 86) \Common Files\Adobe\Adobe Desktop Common\Core\Core.dll

  Report ID: 75dd1b6a-161b-4c29-b908-8cec3e15c701

  Faulting full name of the package:

  ID of the failed package-parent application:

  Fault bucket 108216971903, type 1
  Event name: APPCRASH
  Answer: No available
  Cabin ID: 0

  Signature of the problem:
  P1: Cloud.exe creative
  P2: 3.7.0.272
  P3: 5757cc69
  P4: Core.dll
  P5: 3.7.0.271
  P6: 575159b 8
  P7: c0000005
  P8: 000041a 0
  P9:
  P10:

  Attached files:
  C:\Users\ < MYUSERNAME > \AppData\Local\Temp\WERFC97.tmp.WERInternalMetadata.xml

  These files are available here:
  C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Creative Cloud.e_b35b7f9a6d3fdd54de929d2389aad7cf1bbd2fb7_3a4582de_30870e1b

  Symbol of the analysis:
  Recheck for solution: 0
  Report ID: 8d79273c-5201-4f59-a8ae-e39545433fe2
  State: 0
  Bucket Hashed: ab4220ee2f4f97964a4d13fd68ce4497

  I don't see a problem, connect usb devices using the win 10.

  You can try:

  uninstall all cc including the application of cc desktop, uninstall the Adobe Creative Cloud desktop application

  clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer (do not skip this)

  Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

  Use the desktop application to install your programs and the cc events

• Adobe Creative Cloud Desktop not charge me

  A few days ago, when the tube came out last program updates adobe.

  I refresh programs that I used to do, spend the day, I opened the creative cloud and I went out load and load and load. I thought it was my internet restart my internet and reopened. And is no longer, I have this problem several days and is not the solution for this. I read in some forums adobe having to uninstall the program and nothing always with this problem.

  I hope to please help me with this problem and I need to open the Adobe Creative Cloud desktop computer. It is worth noting that use windows. concerning

  Hi Victor,

  Please see Troubleshooting FAQ: what should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

  Hope that helps!

  Kind regards

  Sheena

• Update Creative Cloud Desktop App

  Windows 10

  I'm sitting at Creative Cloud Desktop App version 3.7.0.272 and want to update to version 3.75.291 which was published 20/07/2016

  I have my CC Desktop application set in preferences to "always keep Creative cloud to date."

  I can update to other applications through the application of Office CC, well most of the others because it takes hours and hours to acquire your files through this application with my current internet connection.

  Please bring ProDesign tools downloads live, because I can acquire Adobe applications much faster as an update offline when I'm at an internet connection right through my computer laptop 'non-edition' (and transfer applications and updates for my editing machine).

  I'm going to ProDesign tools now to get this CC Desktop App update because the App will not update

  CC Desktop App 3.7.5.291 is not available for update with ProDesign tools.

  Right now, I'm able to acquire the CC Desktop 3.7.5.291 App via ProDesign tools Adobe updates

  don't know when this updated version was available, but now I must the .zip to travel with my laptop to my editing machine

  I mark this reply. Thanks ProDesignTools and thanks you Adobe Creative Cloud

• Panel of apps missing from the creative cloud desktop application

  I can't download apps because the entire application Panel seems to be missing...

  

  Hello

  Please see Creative Cloud Desktop - Apps tab missing - mac

  No Apps on Creative Cloud Desktop (Windows 10) tab

  Missing Creative Cloud Desktop applications tab

  Let us know if this helps!

• How many times should I uninstall and reinstall Creative Cloud Desktop app?

  Every time there is an update of the applications Creative Suite, I want to download and install, I opened the Cloud Desktop application designer and see this:

  

  Then I have to go online and try all validated solutions and finally manually uninstall Creative Cloud Desktop, then download it, then reinstall it, and then finally, I am able to download the update for real-world applications.

  I know I'm not the only user that has this problem, and I know that this isn't a new problem not more.  I find it galling and appalling. Adobe has long been in the software industry.  Why can't they fix once and for all?  How is it difficult for Adobe to hire competent programmers who can code a functional application?

  Hello

  Here is the Solution: delete the contents of the OOBE folder and restart the desktop creative cloud application

  • Exit the desktop application Cloud creative in the gear icon in the upper right.

  • Navigate to the following location, based on your operating system.

    • Mac OS: /Users/Application Support/Adobe/OOBE

    Note: The \Users\\Library\ is hidden by default after 10.7. See the following document for instructions on access to it if necessary: library user access hidden files. Mac OS 10.7 and later.

    • Windows: C:\Users\\AppData\Local\Adobe\OOBE

    Note: The AppData is hidden with the default settings of Windows. See the following document for instructions to show if needed: view the files, folders, file name extensions. Windows 8, 7, Vista, XP.

  • Delete all the contents of the OOBE folder.

  • Restart the computer and launch the desktop application Cloud creative again.

    Note: The application may take slightly longer than usual to load with this solution, as contained in the folder OOBE is rebuilt after the launch.