Creative cloud is blocked in China?
I was out for a vacation last week. Once I'm back, cloud creative can't seem to connect? If it is blocked in China?
Hello
Recently there has been an update launched for creative cloud app, it is possible that we have not installed the update that's why your desktop creative cloud app does not work.
Try to delete the application from the machine and install the latest version of it by following the steps below:
MAC:
1 force quit Adobe all processes in the activity monitor (for example, CC, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)
2-go to: Finder > Applications > utilities > Adobe installer > uninstall Adobe Creative cloud (if problems uninstall Trash)
3-go to: Finder > Applications > utilities > (delete these two folders - creative cloud Adobe and Adobe Application Manager)
4. then run the cleanup tool to remove the clouds creative and Adobe Application Manager (if it remains in the machine)
5 right-click on the icon in the Finder, then select 'Go - To' folder.
6. you will get a text box, type in the following command and then press 'return '. ("Not to be missed ~ symbol")
~/Library (It will open the folder of the user's library.)
7. browse to the Application Support > Adobe > trash folder OOBE and AAM Updater folder so
8. new > right-click on the icon in the Finder and select "go to" folder option. > you will get a text box, type in the following command and then press the 'return '.
/ library (It will open the library system folder.)
9. browse to the Application Support > Adobe > trash folder OOBE and Adobe Application Manager / after that, rename the SL-STORE like SL-STORE_OLD
Adobe 10 - run cleanup tool. > If so, select "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. "
http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg
11 - click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg
WINDOW:
(1) uninstall Creative Cloud Desktop Manager:
Using creative cloud | Uninstall the creative cloud desktop application
(2) remove the rest of the files:
C:\Program Files (x 86) \Common Files\Adobe\OOBE
C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager
C:\Program Files (x 86) \Adobe\Creative Cloud files
C:\Users\
\Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD Cleaning tool 3 - run Adobe: http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe 4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application. Download Adobe Creative cloud apps | Free trial of Adobe CC Let us know if that helps. Kind regards Bani
Tags: Adobe
Similar Questions
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Purchase of creative cloud is blocked
I'm trying to start a creative cloud subscription. I created my account in Iceland, where subscribe to creative cloud, for some reason, is not suitable. However, I am currently based in Australia. There seems to be no way for me to change the location associated with my account. Are there alternatives to the creation of a new account? Thank you.
Hello
Please see the document below: -.
Countries and languages FAQ: How can I change the country associated with my Adobe ID?
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Creative cloud: Application blocking load crashes (it turns the blue wheel)
I had the same problems with CC connect. Finally, it is resolved
Now trying to download LR I just get a constantly blue rotation flying in CC
Please notify.
I use the latest version of Yosemite
Thank you
Please, try the following steps:
- Log out of the desktop application Adobe Creative Cloud (connect and disconnect activate Cloud Creative applications)
- Browse to the location: / Library/Application Support/Adobe
- Rename the folder 'SLStore' to 'SLStore_old '.
- Rename the folder 'SLCache' to 'SLCache_old '.
- Connect to the desktop Adobe CC app
-
When I install Creative Cloud it blocks to half way through, and I can't uninstall it
I opened the game and it crashes, and when I look to see if its installed so it is I ty to open and it does not work so I tried to uninstall and nothing happened.vPlease help
Hello
You need to clean up remove the creative cloud of your machine, please follow the steps below to do the same thing:
Mac:
1 force quit Adobe all processes in the activity monitor (for example, CC, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)
2-go to: Finder > Applications > utilities > Adobe installer > uninstall Adobe Creative cloud (if problems uninstall Trash)
3-go to: Finder > Applications > utilities > (delete these two folders - creative cloud Adobe and Adobe Application Manager)
4. then run the cleanup tool to remove the clouds creative and Adobe Application Manager (if it remains in the machine)
5 right-click on the icon in the Finder, then select 'Go - To' folder.
6. you will get a text box, type in the following command and then press 'return '. ("Not to be missed ~ symbol")
~/Library (it will open the folder of the user's library.)
7. browse to the Application Support > Adobe > OOBE folder and folder AAM Updater so trash
8. new > right-click on the icon in the Finder and select "go to" folder option. > you will get a text box, type in the following command, and then click 'Return' key. / Library (it will open the library system folder.)
9. browse to the Application Support > Adobe > trash folder OOBE and Adobe Application Manager / after that, rename the SL-STORE like SL-STORE_OLD
Adobe 10 - run cleanup tool. > If so, select "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. "
http://download.Macromedia.com/SupportTools/cleaner/Mac/AdobeCreativeCloudCleanerTool.dmg
11 - click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg
WINDOW:
(1) uninstall Creative Cloud Desktop Manager:
Using creative cloud | Uninstall the creative cloud desktop application
(2) remove the rest of the files:
C:\Program Files (x 86) \Common Files\Adobe\OOBE
C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager
C:\Program Files (x 86) \Adobe\Creative Cloud files
C:\Users\
\AppData\Local\Adobe\ MAA UPDATER and OOBE times \Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD
Cleaning tool 3 - run Adobe: http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe
4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
Download Adobe Creative cloud apps | Free trial of Adobe CC
Let us know if that helps.
Kind regards
Bani
-
Install applications from the creative cloud Panel blocks Windows 10
Hello world
I recently did a clean install of Windows 10 and can not get and Adobe for working software.
Creative cloud is installed and works very well from what I see.
When you ask to install an app, it will download the entire program, but the entire computer freezes when he goes to retrieve it.
I'm on Windows 10 (64-bit), AMD HD7970 GPU with 15.7.1 drivers.
I can't work on how to solve this problem. Any ideas? I need to work!
Hi Sheena,
I found a post from another guy who had the same problem in January, and he has worked it's shock wave breaking installation.
I've installed shockwave separately first, restarted the computer, and then installed very well since creative cloud Panel applications.
Thanks for your help.
-
Creative cloud remains blocked at the white screen
This is what happens when I try and laucnh CreativeCloud, and when I download an app, it's what's happening.
Also, try the following steps to resolve the problem if it does not then question of Jeff:
- Close the application of Creative Cloud runs.
- Navigate to the OOBE folder.
Windows: [System drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /users/folder/Library/Application Support / Adobe / OOBE - Rename the file opm.db in opm_old.db
- Launch of creative cloud
Please make sure that you enable the folder options show hidden files.
Mac:
Iles.html http://helpx.adobe.com/x-productkb/Global/Access-Hidden-User-Library-f
Windows:
tensions.html http://helpx.adobe.com/x-productkb/global/Show-hidden-files-folders-ex
Please let us know if there is still faced with the question
Thank you!
Ankit
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Creative cloud stuck in trial Mode, can't access Apps
My creative cloud is blocked in trial mode and now tells me that my 30 days are up, leaving me unable to access my applications. I have uninstalled and reinstalled CC several times and uninstalled and reinstalled Photoshop and Illustrator several times but nothing seems to solve the problem. I deleted the OOBE folder as some others proposed for similar problems, but that did nothing for me and just had a prompt appears on my screen asking for Application Creative cloud manager must be installed. I can't find anything else online to help solve this problem, any help would be greatly appreciated.
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
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Why Creative cloud blocking a purchased CS6?
I use creative cloud but cannot afford payments at the minute so I'll try to use my already purchased CS6. But every time I try and launched a CS6 app that I spent a lot of money on it always valid against my creative cloud account and prevents me from using it. I paid for this software and do not expect to be blocked from using it.
I tried to contact support with exactly the text chat and I don't think the attitude ignorant useless to the individual support. "We do not support the CS6." Not even a suggestion of help.
I'd be happy if someone has experienced this problem and if there is a solution.
Thanks for your replies.
I took a radical movement on it.
CS6 uninstalled again.
Run the CC cleaning tool.
Reinstalled CS6.
It did not work.
Repeated last three steps,
Moved all the directory Library/Application\ Support/Adobe off Application Support.
Restarted
CS6 installed
Voila!
Maybe moving the directory Adobe out of the support of the application was unnecessary on the assessment, I felt all my installations adobe requiring preferences here would be restored on CS6 install because they are the only Adobe applications that I use. If someone follows that I suggest to think about all the other adobe applications, you can use can be upset by this movement. And notice I moved the Adobe directory on the support application and not deleted so I could apply all the patches, if this caused problems.
I hope this helps someone suffers from the same problem.
And Adobe, I suggest that train you your staff to chat a bit better that the answer was very quick to dismiss me with. "We do not support CS6, we are not trained with CS6" when it is clearly a problem with creative cloud and they just brushed me with no offer of any offer of help. Very disappointed with my first use of adobe support after years of investment in products out there.
-
I am in China. Can I buy Creative cloud of US store and use it in China?
We are a small business and want to use creative cloud. We can buy the CC of the US store and my question is does Adobe license allows me to use it in China?
Hello
You can use Adobe CC in any country. Only the country of the billing address must match the country of the credit card used for this subscription.
Reference: Adobe Store | Order FAQ and your online payment
Hope that helps!
Kind regards
Sheena
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We are a small company and we want to use creative cloud. But CC is not currently sold in China. So, I want to know if I can buy the United States or Hong Kong it Adobe.com site (or anywhere) and use it in China.
The license agreement allows?
Please refer to I am in China. Can I buy Creative cloud of US store and use it in China?
(Double Post)
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I think that its blocked by webfilter, what is the URL to update the server?
Please remove Cloud Creative app-
- Using creative cloud | Uninstall the creative cloud desktop application
- https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
-
I have a Mac. My creative cloud will not update. Whenever I try to open photoshop its immediately blocked. Then the update appears and freezes. I had the problem concerns the month.
Hello
Please remove Creative Cloud app and Adobe Application manager using the-
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
-
Do you know when Adobe Creative Cloud will be available in mainland China?
Do you know when Adobe Creative Cloud will be available in mainland China? I want to buy the license, but I can't find CC Indesign and Photoshop CC download link to the Adobe CN site.
Hello
Please visit http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf
If you can find an Adobe authorized reseller in your area.
Kind regards
Sheena
-
Everytime I go to install it, it stops halfway through and said: a problem has caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. But then, he never says a solution.
Please try to remove the Creative app clouds-
- Using creative cloud | Uninstall the creative cloud desktop application
- https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html
Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
-
I am trying to convert my trial creative Cloud to a version of payment, but I keep blocked when the computer asks me to enter a serial number, WHERE can I FIND? Thanks for your response
Hello
You can check out the link below.
Applications creative Cloud back in test mode after an update until 2015 for CC Hope this will help you.
Kind regards
Hervé Khare
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