Creative cloud stuck in trial Mode, can't access Apps
My creative cloud is blocked in trial mode and now tells me that my 30 days are up, leaving me unable to access my applications. I have uninstalled and reinstalled CC several times and uninstalled and reinstalled Photoshop and Illustrator several times but nothing seems to solve the problem. I deleted the OOBE folder as some others proposed for similar problems, but that did nothing for me and just had a prompt appears on my screen asking for Application Creative cloud manager must be installed. I can't find anything else online to help solve this problem, any help would be greatly appreciated.
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
Similar Questions
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I bought the creative cloud student how many devices can I download apps on
I bought the creative cloud student how many devices can I download apps on
Hi Liam,
The Adobe CC license is good to be activated on 2 machines.
Reference: licenses and terms of use | Adobe
Kind regards
Sheena
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Hi, I bought a new composition of the creative suite in my school, but it doesn't work, I followed all the steps correctly but nothing has been activated, I'm always on mode to try it for 30 days.
There is no trace of my subscription to my online account. Just my one expired last year.
I tried to copy my code once more, but it says that it has already been used...
Help me
I see you had a subscription to creative cloud under the same email with the forums, this subscription is expired and to continue using CC kindly buy it again.
If you purchased creative cloud under a different email, kindly share the e-mail in a private message.
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I bought the cloud creative and installed, now when I open an app and activate it by logging in, the app says that it cannot find any subscription for me...
I am running Yosemite 10,10,5 on mac. Language is Dutch.
What to do?
Kind regards
Luke
Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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I get error 130:11 when you try to open acrobat, and I can't open my apps because it says that I don't have a subscription. On July 1, 2015, I bought my student permit that has been for a year. I really need access to the CC for the work.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Updated creative cloud turned into trial. How can I go back to previous versions
Creating cloud prompted me to day Illustrator cc14. I did as you asked, but the update button turned into a test for Illustrator cc15 button. Now, I can't go back to CC14. I tried the trick list previous versions but cc14 Illustrator is not in the list. The same story too for Photoshop and Indesign. How can I return my versions of 2014 bought and paid for but now deleted? I will lose all these applications during the free trial ends in 30 days?
Hi Alan,
Please see the below help document to correct the error of the trial below:
Applications creative Cloud back in test mode after an update until 2015 for CC
To restore the CC2014 applications, please follow the link below:
I want to after effects CC 2014 return
Kind regards
Sheena
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Hello
I deleted the creative cloud of the trial and the DM Dream weaver of the trial, after only using it for about 6 days, I tried to re-download the two tests and nothing happens. Anyone know how I can get this done. Please advise, your help will be greatly appreciated.
Hello
Also see also software Adobe to trial has expired at the beginning
Hope that helps!
Kind regards
Sheena
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Creative cloud indicates the trial of Photoshop 2015 - buy, but I already bought and paid
Hello, I am a Mac user, I have installed the creative cloud, and my trial period has been completed, I decided to buy the Photoshop license per month.
I already tried to uninstall photoshop and reinstall, but the same problem is still unsolved.
I bought photoshop per month and you have received an email of confirmation of payment.
What to do, who can I ask?
Thank you very much in advance.
Esteban
PS: I'm sorry if this topic is already in another post, I read all the messages of the day and I can not find the answer, seems especially to solve by side of Adobe, maybe...
Hi, I contacted Adobe chat today and the problem was a pirate software installed previously who had put instructions in the registry to avoid connecting them to the Adobe servers successfully.
The solution, if you do not want to talk to a friendly person who works for Adobe, would be (Mac):
Close/exit the cloud creative/icon of the application.
Open the Finder. Select 'go' tab on the top menu, then "go to folder...". »
Type:
/ etc
and then click OK.
You will find a file called "hosts". Copy this file to the desktop. When you are sure that you duplicated this file, rename the "hosts" file in the folder etc with any name but "hosts". The thumb in the office "hosts" file, open (automatically with double click) in the text editor and erase completely all lines containing the word "Adobe" (when it is mixed with other letters or numbers before or after also).
Then you save this file, move from the desktop to the folder "/ etc" and try re open the creative, relative to the signature cloud app as appropriate and the Photoshop is now recognized and ready to use, more no trial period is completed message.
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Hello, I agree with creative cloud and log, but I can't download the full version just the test version? Why? Someone help me please.
Hi Bruno.
Please check the link and try:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Let me know if this helped!
See you soon!
Chirag
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I bought a comprehensive plan, but my LR on my creative cloud shows 'Outdated Trial - Buy Now', that I do not understand that
Hello
This link might help: Creative Cloud applications back in test mode after an update until 2015 for CC
Kind regards
Sheena
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I me creative cloud of subscribed to, but can't seem to download first adobe, when I click 'download' invisible Rev on another page, on which it is registered "downloading" but nothing will download really.
Download the desktop cc app and install it from there, Download Adobe Creative Cloud apps | CC free trial Adobe
If you have bad dl'g, use another browser.
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I get an error indicating cc cookies dir: cannot do file / cookies: permission denied (error 13) when I tried to download the installer of creative cloud on my Mac. Can anyone help with similar pop-up window? I try to get a trial version of CS5.
You don't need to involve creative cloud to install try the trial version of CS5...
You can download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
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Hello everyone.
I wanted to know the following:
If I subscribe monthly creative cloud for $210.00, I can install on as many computers?
Thank you
Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-Windows or Mac has no importance... 2 on the same operating system or 1 on each
-Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)
-An individual account is for one person and may not be shared with anyone else
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Can I share all my photos in high resolution in Lightroom with other people who have creative cloud? If yes how can I do this? Is there a maximum amount of space that I can use? Others can add photos to the same place?
Hi alexn,.
If your subscription includes Mobile with Lightroom, you can create collections to synchronize the images needed and to make this collection public so that others can see these images although will not images high resolution.
Intelligent previews of these images will be synchronized.
Check this link for the tutorial:
Collections «Julieanne Kost's Blog»
You can also check out the tutorial to get started with Lightroom Mobile first:
Get started with Lightroom for mobile
How to start using Lightroom on mobile | Adobe Photoshop Lightroom CC tutorials
Although others may not add their photos in your collections.
And this can be done if you have the creative cloud subscription which includes Mobile with Lightroom.
Kind regards
Claes
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I got error creative cloud 43 this facility that can I do thanks
I got error creative cloud 43 this facility that can I do thanks
Please, try the following steps:
- Uninstall Adobe CC of the machine (Creative Cloud help |) Uninstall the creative Office Cloud app)
- Set the "Read and write" permissions on the files of Adobe for all users in the following locations:
- / Library/Application Support /.
- /Users/ [user name] / Library/Application Support /.
- Restart the computer.
- Install the application Adobe CC (Creative Cloud help |) Creative cloud for office)
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