Creative cloud is frozen so that in the process of updating, so what do I do about it.

Similar Questions

• Updates of creative cloud does not open upward all the apps to update?

  

  What to do?

  Hello

  Please see the instructions in the following links:

  New application Cloud Creative unusable: it is empty!

  Creative cloud is empty window why?

  Re: Empty opening creative cloud app

  If the links above do not help, try cleaning remove the creative cloud application and put it back:

  (1) uninstall Creative Cloud Desktop Manager:

  Using creative cloud | Uninstall the creative cloud desktop application

  (2) remove the rest of the files:

  C:\Program Files (x 86) \Common Files\Adobe\OOBE

  C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

  C:\Program Files (x 86) \Adobe\Creative Cloud files

  C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE {to view the hidden AppData folder, files, folders, file name extensions see see |} {Windows XP, Vista, Windows 7.}

  Cleaning tool 3 - run Adobe: http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

  4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

  Download Adobe Creative cloud apps | Free trial of Adobe CC

  Let us know if this was helpful.

  Kind regards

  Bani

• Hello, I'm willing to give up my bundle of photography (Photoshop + Lightroom) project. I tried to do if however the plan itself does not appear here, be as creative cloud storage and on that there do not cancel option when you manage the plan. Its defini

  
  Hello, I'm willing to give up my bundle of photography (Photoshop + Lightroom) project. I tried to do if however the plan itself does not appear here, be as creative cloud storage and on that there do not cancel option when you manage the plan. Its really here because I'm still charged monthly for it. Any cancellation help please?

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

  -or directly at this link https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

• I can't change my PDF even if I pay for the plan of creative cloud. It seems that it has stopped working over the weekend.  Someone knows why?

  I can't change my PDF even if I pay for the plan of creative cloud. It seems that it has stopped working over the weekend.  Someone knows why?

  I worked on it. For some reason, he opened my PDF in Adobe Reader DC and DC Pro not Adobe.  Once I have it open as a Pro it works beautifully and I could edit.

• Cannot download creative cloud. Even your technicians solved the problem, knowing that I pay for 4 months! Please e-mail me allow me to give you all the details, thank you.

  Dear all,

  We bought for my daughter "Creative Cloud - edition for students" last November, the Bill on the name of my wife XXXXXXXXXXXX XXXX.

  While facing a problem and not my daughter downloading could not manage the download until the end, it has stuck at 70%

  She got in touch with your technicians and specialists to your company, but no one was able to find the solution!

  During this time we've paid for 4 months with no result and no company seems to take responsibility to solve this problem in a serious way.

  I hope that you will agree with me that this is not an acceptable situation.

  to summarize, we have 2 problems: one on the technical aspect, which must be fixed very quickly, one of the business side, that we've paid for 4 months for nothing

  That's why I ask you to communicate with me or my daughter by e-mail to set up a telephone meeting, first knowing that my daughter is very busy with his studies and often moving.

  below our e-mail address: [email removed by Moderator]

  looking forward to your feedback in return and you thank for your attention

  Kind regards

  Rolf bauer

  [Private information removed by the moderator - see http://forums.adobe.com/docs/DOC-3731 ]

  You must work with the support of Adobe directly to solve this problem.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I bought a CC of Photoshop, Lightroom + bridge CC yesterday, paid for 1 year. In my creative cloud Manager, it seems that I have downloaded the trial versions of CC of Photoshop and Lightroom CC and also purchased versions. I'm not sure what I'm supposed

  I bought a CC of Photoshop, Lightroom + bridge CC yesterday, paid for 1 year. In my creative cloud Manager, it seems that I have downloaded the trial versions of CC of Photoshop and Lightroom CC and also purchased versions. I don't know what I have to do. Is the version that I use the purchased version? I'm afraid that I always use the 30 day trial version. It will change to that purchased once the payment by credit card has been approved? Or do I have to download some versions of Photoshop and Lightroom again? It is quite confusing. Thank you for your help.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial?

  I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial for the entire application?

  And I checked the FAQ, it says that "no serial number is required for membership or subscription plan products such as Creative clouds - the student and the teacher.» Simply sign in with your Adobe ID to activate your membership. »

  However when I tried to login with my ID on Adobe Application Manager, he always says that it can't find the order and suggest me to buy a.

  I really wonder how I can work through this?

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• When I go to my creative cloud application, it said that I have no internet? try it again the button does not work

  When I go to my creative cloud application, it said that I have no internet? try it again the button does not work

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  Hi Kai,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  However, the Adobe ID on the forums has no active members under him. Please confirm the other Adobe Id under which the subscription can be.

  
  

  Kind regards

  Sheena

• I have subscription after having downloaded photoshop does not recognize the creative cloud, it tells me that I'm starting a 30 day trial?

  I am Member creative cloud with a subscription studying for the adobe programs. I just got a new computer and when I downloaded photoshop it said I was using a 30 day subscription and then invite you to purchase the program. Why it does not recognize that I am a member with access to the program.

  Hi Victoria,.

  Please see the below help document to correct the error of the trial:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  In the case of the CC2015 apps, please visit the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• Al instalar el exe that creative cloud cuando descargo's half of the descarga en me sale UN cuadro codigo error 1 Quebec City of

  Al instalar el exe that creative cloud cuando descargo's half of the descarga en me sale UN cuadro codigo error 1 Quebec City of

  Hello

  Please check the help below document:

  Error: "unable to install". Creative cloud office

  Kind regards

  Sheena

• I can't believe that I'll have to ask a COMMUNITY FORUM to simply find a phone number to contact the company that I have a creative cloud membership with so that I can talk to a human being on a phone. I'm no luddite, but it is quite beyond me. Who can I

  I can't believe that I'll have to ask a COMMUNITY FORUM to simply find a phone number to contact the company that I have a creative cloud membership with so that I can talk to a human being on a phone. I'm no luddite, but it is quite beyond me. Who should I call?

  Phone support | Orders, returns, exchanges

  http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html

• I am trying to improve my Creative Suite 5 to creative cloud but to myself that I have are not eligible for the upgrade, did someone knows why?

  I am trying to improve my Creative Suite 5 to creative cloud but to myself that I have are not eligible for the upgrade, did someone knows why?

  If you have the education version you are not eligible due to the delivery of the HIGH education

• Be creative cloud for Lightroom and Photoshop support the new Canon Mark II 1DX CR2 files? [was: RAW CR2 files]

  Be creative cloud for Lightroom and Photoshop support the new Canon Mark II 1DX CR2 files?

  Yes, take care that the camera has been added in Camera Raw version 9.5.

  Devices supported by Adobe Camera Raw

• I bought creative cloud but phoshop saying that my purchase was expired I do not know how to use photoshop

  I bought creative cloud but phoshop saying that my purchase was expired I do not know how to use photoshop

  Please refer to Cloud Creative applications back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare