Creative cloud is working but not displayed

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• New Version of Creative Cloud Desktop App does not display preview Versions of Premiere Pro CS6

  As a user of CC I uninstalled Premiere Pro CS6 from my PC. But unfortunately, I wasn't aware that CS6 still got also uninstalled. Now my question: is it possible to reinstall. I know it's possible with the old version of the creative cloud under 'previous versions' desktop app, but I can't find Premiere Pro CS6 more in this list.

  [Please do not double post, another thread deleted by mod]

  

• Creative Cloud applications tab does not display

  I don't see the applications tab in the creative cloud, I'm on a Mac Pro running the Version OS X El Capitan 10.11.1

  I tried several solutions suggested on different threads and finally just tried a complete reinstall:

  (1) deleted the OOBE folder and restarted - failed.

  (2) disconnected and uninstalled creative Cloud > deleted OOBE, AAMUpdater, Applications Manager > Restarted > Ran creative cloud cleaning tool > cloud creative re - failed.

  (3) uninstalled or removed absolutely every file related to Adobe or a file I could find, YUP, deleted the entire Adobe folder > Restarted > Ran creative cloud cleaning tool > cloud creative re - failed.

  It is extremely frustrating for me! This puts me behind on projects for my work because I can't work with my colleague that integrates the latest version of Muse and I did not.

  -Very well, so references of Megha did not help me even if the solution is clear: applications no. tab / empty House food in a creative cloud on the new Mac Pro

  I had already seen this and a similar position and he tried again and again. The problem was that wanted me a whole step reading neglect on my part:

  First step: Run creative tool for cleaning on the creative cloud desktop (https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)

  Step 2: Open Finder > go > go to folder > ~/Library (this is your user library) > Application Support > Adobe > delete 'AAMUpdater' and 'OOBE' records

  * Step 3: In the Finder > go > go to folder > / library (this is the Mac library) > Application Support > Adobe > delete 'AAMUpdater' and 'OOBE' files *.

  Step 4: go to Applications > utilities > remove "Adobe Application Manager" and "Adobe Creative Cloud' files

  Fifth step: download Adobe Application Manager (http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438)

  Step 6: Go to Applications > utilities > Adobe Application Manager > Core > launch PDApp

  * I missed this crucial step because I did not know that these folders exist in the two libraries. I kept deleting my user library, you will need to remove it at once. Hope this helps someone else who continues to work in this issue for the same reason. I finally got to watch the person customer service Adobe take over my screen and do something I certainly could have done if I paid more attention.

• USB stick detected and works but not displayed in the computer

  I am running windows 7 Professional. Any drive USB storage that I connect to my laptop is not in the computer. He is awarded a legitimate drive letter and I can access content drive by typing in the drive letter in the bar of navigation or term. I checked using the disk management utility. Operations on the work of perfectly good files. The only issue here is that the reader does not appear or is hidden in the computer. I put the folder options to display everything, IE. no possibility to hide whatever it is has been disabled. In addition, when you click the remove safely icon in the status bar, the device is listed as «...» "instead of real name and the ring road. Note that there is a user account that is my administrator account.

  Interestingly, I have created a new standard user account and was able to see the USB into the computer when it is connected to this account. Is there any setting I can change on my admin account to enable this? I would prefer not to have to create a new account and reconfigure all my settings.

  Hi VJ17,

  It could be that your user account has been altered.  See the following article:

  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

  Hope this helps

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Creative cloud desktop application does not display App updates available

  The Cloud Dekstop App designer has ceased of notifying me of updates.

  How to solve this problem?

  Thank you!!

  I called Adobe support. After several attempts to fix it, they took a folder called "caps". Don't know where it of located, but basically, after removing the caps, CC desktop application file showed no apps installed.

  Apps reinstalled and I now have the latest versions. If notifications will appear when there are updates are is unknown at this time.

• Followed the instructions, Creative Cloud Desktop installed, but not DW6

  I'm trying to reinstall DW6.  Jammed when CC would not install.  Installed, but always impossible to reinstall DW6.

  There was nothing, no message, no nothing.  Finally, I spent an hour with technical support and it solved the problem.

• Cleaning creative cloud tool works do not?

  Hi, I managed to spoil CC somehow, because I got a download error, everytime I clicked on apps, and restart I just got the blue spindle on the applications. I have uninstalled and reinstalled CC. No luck. I uninstalled again and ran CC cleaner, I got this:

  What should I do? I only want to use Adobe flash trial CC, but clearly, something was terribly wrong.

  Have you disabled the antivirus and firewall and tried?

  If you use security such as Mcafee, Norton, or average suites... etc, be sure to turn off their firewall smart and check.

• I installed the German version of Photoshop, now I need the version in English for some actions, that I bought. In Photoshop preferences is German and I can't change to English. I changed my Creativ cloud in English, but does not work for Photoshop. I do

  I installed the German version of Photoshop, now I need the version in English for some actions, that I bought. In Photoshop preferences is German and I can't change to English. I changed my Creativ cloud in English, but does not work for Photoshop. What do I need to reinstall Photoshop in English?

  Also if you wish, you can take back to the top of Presets, plugins... before uninstalling.

• I downloaded creative cloud - it worked for awhile, a few applications downloaded, but now it does not open.

  I downloaded creative cloud - it worked for awhile, a few applications downloaded, but now it doesn't open at all.  When I double-click the icon of cloud creation, nothing happens.  (As mentioned earlier it worked, and I downloaded the four apps.)  Any suggestions?

  Please, try the following steps:

  • Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
  • Reboot the computer.
  • Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop

• Creative cloud-> application manager does not work

  Creative cloud-> application manager does not work. And then my Lr does not work neither.

  I received a Chat support, but it failed. The incidence number 0188254578 has been open, described as "'download error ' because certainly CreativeCloud-> keep Apps stuck"downloading", but nothing happens. "

  After trying the steps listed to download error in the applications of Adobe Creative Cloud desktop, application tab support team also tried to fix remote buy the problem was not solved. I could not use my apps Ps/Lr/Br during about a week!

  Need help to solve the problem. I use an iMac (OS X The Captain, V 10.11.6).

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I have the version of Lightroom 6 buy. I uninstalled and reinstalled. But now I can't update. Need me always to Adobe Creative cloud, which I did not. How can I do?

  I have the version of Lightroom 6 buy. I uninstalled and reinstalled. But now I can't update. Need me always to Adobe Creative cloud, which I did not. How can I do?

  At some point in the past (I don't know the exact date) Adobe "merged" the original update manager in cloud Update Manager, which means that you no longer use your original update manager

  I read a lot of posts that the updater latetest (cloud) sometimes does not work with old programs... Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• I just bought Adobe audition on creative cloud, and it does not work. Said that the trial period is over

  I just bought Adobe audition on creative cloud, and it does not work. Said that the trial period is over

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  [moved from the download, installation, commissioning of Adobe Creative Cloud]

• My creative cloud home page does not work, I only have a blank page

  As you could see it on the image under, my creative cloud desktop applications does not work.

  I am more able to download apps or update.

  I need to download Lightroom now.

  Could you please help me?

  Thank you

  

  Well, I found a solution. As far as I know, the cc itself application needs to update, but since it is empty, you don't see that she put needs to update. So I did this:

  1. close all adobe programs

  2. open taskmanager

  3. Select processes tab and end all adobe processes (including the creative cloud)

  4 (windows key + R) to open the immediate window.

  5. type %LocalAppData% and press OK

  6. go to ADOBE > OOBE

  7. Select and delete the file "opm" (in fact, I believe, he says opm.db)

  8 open again cloud creative app

  9. you should now be able to log in and update.

  Mine works fine now. Good luck.

• I think upgrade to El Capitan. But I just wanted to know if all the creative Cloud applications works well in El Capitan?

  I have a Mac Book Pro 2 years, and I think upgrade to El Capitan.

  But I just wanted to know if all the creative Cloud applications works well in El Capitan? I heard that something that Illustrator has a problem in El Capitan?

  Thanks a lot for answering me!

  the latest versions (cc 2015) work with el capitan

• I paid for creative cloud photoshop & lightroom, but it won't let me download because of the incompatibility of the system. NA not ask before payment. I have mac os lion 10.7.5. What are my options?

  I have paid for creative cloud photoshop & lightroom, but can not download because of the incompatibility of the system. I have Mac OS Lion 10.7.5. What are my options?

  1 - upgrade your Mac OS to something compatible

  Requirements for programs of cloud... scroll down and check each program

  -http://helpx.adobe.com/creative-cloud/system-requirements.html

  2 - return to https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html