Creative cloud of connection problem to the

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• Problem reinstalling Creative - try to uninstall and reinstall creative cloud bc of problems. meet the error Code: 86 - "another version of creative cloud office is running. To continue, pls leave this instance, click try again. "NO.

  try to uninstall and reinstall cloud creative bc of problems. meet the error Code: 86 - "another version of creative cloud office is running. To continue, pls leave this instance, click try again. "No other CC no longer exists on my computer. Advice?

  If you are on MAC Activity Monitor Open and looking for creative cloud, he he race it Quit
  / Applications/Utilities/Activity HD MAC monitor

  If you are in control of Windows in the Task Manager

  CTRL + Shift + Esc keys

• When downloading an app from the trial of creative cloud app error ocured with the message "Download appers corrupted.please try to download again(-60), please provide a guide step by step to solve this problem."

  When downloading an app from the trial of creative cloud app error ocured with the message "Download appers corrupted.please try to download again(-60), please provide a guide step by step to solve this problem."

  Contact adobe support using a Web browser that accepts cookies and allows pop up windows, click here and as soon as it is available, click "still need help," https://helpx.adobe.com/contact.html

• My purchase is that creative cloud is a ° 16034007400 at the date of renewal, there was problems with the credit card, but the tax has been paid in January. So far I can't use the program or any of its components without Adobe me any explanation on why I

  My the purchase is Creative Cloud is a ° 16034007400 at the date of renewal there are problems with the credit card, but the deposit was paid to January. Up to now I can not use the program or one of its components without Adobe me any explanation on why I can not use.
  Why not allow Use Adobe Creative Cloud?

  : Contact support from adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I downloaded and installed creative cloud with no problems. From the window of creative cloud cannot display the APPS page (while other 'Home', 'Community' can be seen). This is why I can't select the application to be updated. Thanks for your help

  I have download and install creative cloud with no problems. In the window of creative cloud cannot display the APPS page (while other 'Home', 'Community' can be seen. This is why I can't select the application to be updated. Thanks for your help

  Please refer to the threads below where the issue has been addressed:

  Re: desktop is not displayed Panel apps? PC

  Missing Creative Cloud Desktop applications tab

• Why creative Cloud not connect to my account, but rather the computer I use profile?

  Why creative Cloud not connect to my account, but rather the computer I use profile?

  Sign of the cloud and sign in again using your account

• IM creative cloud membership payment (one year), the first month I had no problem, but a few days ago I received a message from the Manager of adobe applications saying that the address I entered is not correct, but on my Bill of account all his

  IM creative cloud membership payment (one year), the first month I had no problem, but a few days ago I received a message from the Manager of adobe applications saying that the address I have penetration is not correct, but on my Bill all its fine, is at the same address I have income in the first pay period of this one.

  Can you help me?.

  Contact adobe support by clicking on this link then "still need help" as soon as it appears, https://helpx.adobe.com/contact.html

• I downloaded a one year membership on the creative cloud in last August. The hard drive on my computer just died and I had to have the computer destroyed hole. The creative cloud is no longer on my computer and I don't know how to re - download. I need

  I have a one year membership in the creative cloud. The computer, on which I had downloaded had a problem with the hard drive and that I must have wiped out whole computer. I now need help re - download the creative cloud.

  Download/install the desktop application, connect and install applications subscription.

  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Install, update, or uninstall applications

  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

• My creative cloud app Manager begins immediately the update when it is opened, and it freezes and never ends the update.  So I'm not able to access anything whatsoever.

  My creative cloud app Manager begins immediately the update when it is opened, and it freezes and never ends the update.  So I'm not able to access anything whatsoever.  How to stop the update process, or reload?  I have to reinstall everything?

  Hello

  You have to just reinstall CC app. Please follow the steps mentioned below to solve this problem, depending on your operating system.

  (Mac)

  (1) close adobe all processes in the activity monitor (cloud Creative), synchronization of the base, CC, ccx, services for the desktop application adobe, adobe office, CIB Adobe updater AAM Broker service

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.

  (4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.

  Cloud creative library and remove 5 open application).

  (6) open utility library of the application itself and delete Adobe application manager and creative cloud

  (7) install creative cloud from link according to https://creative.adobe.com/products/creative-cloud

  (8) launch cc app and it should work properly

  (Windows)

  (1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

  C: / / program data (to view hidden files to see this folder)

  C: / / program files 86 x files / common

  C: / / program files x 86.

  C: / / program files common files

  C: //program files.

  Go to c:/programdata/Adobe and oobe and rename it oobe.old

  Go to c: / / programfiles86x/common files/adobe/and rename the oobe oobe.old and aamupdator to ammupdator.old and delete the folder Adobe application manager

  Go to c: / / Users/username/appdata/local/adobe/rename in oobe to oobe.old and aamupdator.old aamupdator

  Go to Control Panel/Add or remove programs and uninstall cloud creative app

  Install app creative cloud from link according to https://creative.adobe.com/products/creative-cloud

  Run it and it should work.

• Creative cloud is a problem

  Hello. My creative cloud is a problem. I can't install the first because in the fair applications appears the "turning point" and I see nothing, I don't see any options. How can I install applications more?

  Hi Mauro,

  Please see the links below:

  Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

  If the links above do not help, please follow the steps below:

  1 - Check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)

  2 disable the firewall of your machine, see Windows Firewall enable or disable - Windows help , OS x: about the application firewall - Apple Support

  3 turn off the firewall of the security program installed on the computer Internet.

  4. After this sign off cloud creative app connect and disconnect activate Cloud Creative applications

  5. force Quit Adobe all activity monitor processes / end of task manager of the tasks in the same order as mentioned below:

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • After that, everything that said adobe on it do a force quit for her

  6 launch creative cloud app and connect

  Let us know if this helps,

  Kind regards

  Sandrine Bani

• I downloaded creative cloud several times, why does the Bureau not appear after installation?

  I downloaded creative cloud several times, why does the Bureau not appear after installation?

  Sure Trudi.

  The agent would be able to connect to your machine and solve the problem.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• Cannot download creative cloud because I'm in the Kenya, even though I am an American with the American credit card and the address of the credit card.

  Cannot download creative cloud because I'm in the Kenya, even though I am an American with the American credit card and the address of the credit card. I changed my region on my Adobe back account in the United States, but it won't let me download it.

  I think that the Downloader checks your IP to be sure that you are, where you say you are... so your account is based in the United States will not work for a purchase, since you are not actually in the United States

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• cCan can't sign creative cloud updated Photoshop/Lightroom.  The user name and password does not work

  I can connect to Adobe - but I can't sign in creative Cloud using the username and password I wrote down, or my Adobe user name and password.  Adobe Creative Cloud

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Cannot install creative cloud. Is it because the drive on the MAC is encrypted logical partition?

  Hello

  I'm fighting to install creative cloud app. I get the error A12E5. I can't understand where I'm wrong. My mac drive is formatted as an encrypted logical Partition. Could this be the problem?

  Hey. Thanks for your help. Manually, I downloaded the creative cloud app and downloaded the demo THAT LRCC thanks to that and it seems to work now!

• The Prime Minister keeps telling me: "saving the backup to the cloud creative projects requires a directory of Creative Cloud Files. Please install the desktop application creative Cloud on your computer to enable this feature. » ??

  Why the Prime Minister keeps telling me:

  "Saving the backup to the cloud creative projects requires a directory of Creative Cloud Files. Please install the desktop application creative Cloud on your computer to enable this feature. »

  I have the app already installed on my computer, I'm pretty sure of (I am connected, and the icon is still present in the top right of my screen).

  This means can't back up in the cloud? I need to do!

  Thank you!

  Hi Dolcerocca,

  "Saving the backup to the cloud creative projects requires a directory of Creative Cloud Files. Please install the desktop application creative Cloud on your computer to enable this feature. »

  I have the app already installed on my computer, I'm pretty sure of (I am connected, and the icon is still present in the top right of my screen).

  This is a known bug that we are working at this time. Sorry! You can file your own experience here.

  This means can't back up in the cloud? I need to do!

  Thank you!

  Right. You must save a separate project once per day at a minimum, copy so that you have several backups in place. Make sure automatic backup is running.

  Thank you

  Kevin