Creative cloud site has expired?

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• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Creative cloud membership has expired

  Last night happened to vacation to download my photos and discovered that my subscription has expired

  Despite the fact that I renew in June 2016 for another year. Unable to talk or any other's way

  contact Adobe staff to find out what's happening over 3 hours

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  - and Troubleshooting FAQ https://forums.adobe.com/thread/1962238

  - and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

• I can't use Acrobat CS6 because it says that my creative cloud subscription has expired.

  I have signed up for the composition of creative cloud of 1 year, but canceled after a few weeks (got a refund) and bought CS6 on DVD. I uninstalled only three CC programs I had downloaded (Acrobat, Photoshop, Illustrator) and installed CS6. I registered CS6. I can see it in my Adobe account. Everything worked. Now when I try to open Acrobat, it says that I need to renew my subscription creative cloud. I spent an hour chatting with Adobe technicians last night, and they finally said I need to get a new email address. Is this really the only option?

  MaryAnn2 what version of Windows 8, you are using specifically?  It is 32-bit or 64-bit?

  Please try to rename the following files located in C:\Program Files (x 86) \Common Files\Adobe

  caps

  Adobe PCD

  SLStore

  You can rename them to something similar to caps.old for example.  These folders contain files of licenses Creative Cloud that apparently are not able to be removed by using the uninstall or the cleaning tool.

• I can't open indesign CS6, creative cloud account has expired.

  Mac OS

  CS6 inDesign frozen when you import text from a word file.

  Had to force quit

  Attempted to restart Indesign CS6, but it does not start. Dnuee tells me that I need to renew my subscription. I thought CS6 free subscription once I bought the software?

  Help please!

  Cloud takes over from https://forums.adobe.com/thread/1584746 can help

  - and https://forums.adobe.com/thread/1584746

• my creative cloud icon has disappeared from the office, it is not in my applications folder. How can I get that back?

  my creative cloud icon has disappeared from the office, it is not in my applications folder. How can I get that back?

  Hello

  Please try to re - download applications.

  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Concerning

• I bought the kit the student creative cloud after the expiration of my first free month of the trial.  Now I can not access all the apps.

  I bought the kit the student creative cloud after the expiration of my first free month of the trial.  Now I can not access all the apps.

  Hi zackf49452714,

  I'm sorry for the inconvenience caused.

  Please follow the steps https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Let us know if this helps!

• Creative cloud adobe has all the features of cs5 extended.

  Creative cloud adobe has all the features of cs5 extended.

  If this is not the case, what lack us.

  Thank you

  Ben.

  Are what specific program you referring? There are many programs in the creative cloud. Most of the features should be always there but most likely access ways. Unless you be deprecated old technology such as server behaviors or Spry tools in DW for example they should be here.

  But UI in almost all applications Adobe CC has most likely been radically changed since CS5.

• I use PS extended 6. It works well, but it will not be updated. I'll take a notice in my application creative cloud he has an update waiting. I'll click on the UPDATE button and it works 100% and then give me a update failure message.

  I use PS extended 6. It works well, but it will not be updated. I'll take a notice in my application creative cloud he has an update waiting. I'll click on the UPDATE button and it works 100% and then give me a update failure message.

  I fixed the old-fashioned way. Uninstall - reinstall. Works fine now.

• My suite creative cloud everything has disappeared. I just had last week. Each place of access applications is empty, including the drop down on the desk.

  My suite creative cloud everything has disappeared. I just had last week. Each place of access applications is empty, including the drop down on the desk. And of course, there is no one to talk at the end of week!

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• Creative cloud Setup has stopped working. Cannot get a more far - can anyone help? I'm on a PC

  When you install the creative cloud - it stops with the message; Creative cloud Setup has stopped working. I get no further - someone can help? I'm on a PC

  Jules, why not try to run the Setup file of the hidden admin account.

  Track: Activate the account administrator (hidden) on Windows 7, 8, or 10

• I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why wou

  I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why it would take 24 hours this time?, I have a one year subscription to creative cloud. It expired Friday so today put in CC news. Does really 24 hours to have my active account yet? I'm on deadline and really need active now. It took 5 minutes year last to register. Why would it take 24 hours this time?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Action required: Your Adobe Creative cloud membership has been suspended

  I received an email a few minutes earlier, declaring these:

  Action required: Your Adobe Creative cloud membership has been suspended

  Your creative cloud membership will be passed to free at the end of the next billing period because we were able to charge the credit card. Update your payment information to your paid subscription.

  My credit card information is valid so that this email should not have been sent.

  I was asked to click on a link in the body of the e-mail, in order to update my payment information for CC.

  In view of the breach of huge customer info, I decided to connect to the CC page instead and review my payment information there.

  When I tried to update, I received an error message saying that something was wrong on the side of Adobe.

  Can someone advise please? It becomes frustrating.

  Thanks in advance

  Panos Efstathiadis

  Hi Simon,.

  You're right, after verification, the reasons are valid, we consider the question that we are really concerned about our dear users. If you are facing a similar problem,

  Please do not hesitate to send me a private email, I will follow it to the top.

  Kind regards

  Baudier

• I have updated my subscription on 24 November and paid for a full year in advance, so why am I emails 5 days later telling me that my cloud subscription has expired?

  I paid for a full year, on 24 November. When I connect to my account on the Adobe website, it shows that my creative cloud pass does not expire until next year. So why am I (the last one this morning, 11/29) emails telling me that my subscription has expired and I have to renew it?

  Together, Adobe. Is this typical?

  Hi Steve,.

  After checking the details of the subscription on your account, I saw that you have recently placed a new order and cancelled another. Emails are the conformation of the cancellation of the order on the other.

  Kind regards

  Hervé Khare

• Into account creative cloud storage has grown from 100GB to 2GB

  Hello

  I've updated Photoshop CC and creative cloud and now I see that my quota is set to 2 GB from 100 GB.

  Can someone please help?

  Kind regards

  Angelin

  Hello Angelin,

  I checked your account and the account of teams where the license is named.

  You will need to contact your admin team for the same problem that the payment has not been received and therefore the license attributed to your Adobe ID is expired.

  Once the payment is established, please ask the administrator of the team to reassign the license to your Adobe ID

  Follow: manage your cloud creative teams membership

  Kind regards

  Sheena