Creative cloud membership has expired

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• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Action required: Your Adobe Creative cloud membership has been suspended

  I received an email a few minutes earlier, declaring these:

  Action required: Your Adobe Creative cloud membership has been suspended

  Your creative cloud membership will be passed to free at the end of the next billing period because we were able to charge the credit card. Update your payment information to your paid subscription.

  My credit card information is valid so that this email should not have been sent.

  I was asked to click on a link in the body of the e-mail, in order to update my payment information for CC.

  In view of the breach of huge customer info, I decided to connect to the CC page instead and review my payment information there.

  When I tried to update, I received an error message saying that something was wrong on the side of Adobe.

  Can someone advise please? It becomes frustrating.

  Thanks in advance

  Panos Efstathiadis

  Hi Simon,.

  You're right, after verification, the reasons are valid, we consider the question that we are really concerned about our dear users. If you are facing a similar problem,

  Please do not hesitate to send me a private email, I will follow it to the top.

  Kind regards

  Baudier

• Creative cloud site has expired?

  It is said in the partner portal I see one of my sites as expired creative cloud and that the administrator is disabled. The site seems to work very well for both the front-end and back-end server.

  Why this site showing came to end in the partner portal?

  Reaching out to the support team on this one I think.

• I can't use Acrobat CS6 because it says that my creative cloud subscription has expired.

  I have signed up for the composition of creative cloud of 1 year, but canceled after a few weeks (got a refund) and bought CS6 on DVD. I uninstalled only three CC programs I had downloaded (Acrobat, Photoshop, Illustrator) and installed CS6. I registered CS6. I can see it in my Adobe account. Everything worked. Now when I try to open Acrobat, it says that I need to renew my subscription creative cloud. I spent an hour chatting with Adobe technicians last night, and they finally said I need to get a new email address. Is this really the only option?

  MaryAnn2 what version of Windows 8, you are using specifically?  It is 32-bit or 64-bit?

  Please try to rename the following files located in C:\Program Files (x 86) \Common Files\Adobe

  caps

  Adobe PCD

  SLStore

  You can rename them to something similar to caps.old for example.  These folders contain files of licenses Creative Cloud that apparently are not able to be removed by using the uninstall or the cleaning tool.

• I can't open indesign CS6, creative cloud account has expired.

  Mac OS

  CS6 inDesign frozen when you import text from a word file.

  Had to force quit

  Attempted to restart Indesign CS6, but it does not start. Dnuee tells me that I need to renew my subscription. I thought CS6 free subscription once I bought the software?

  Help please!

  Cloud takes over from https://forums.adobe.com/thread/1584746 can help

  - and https://forums.adobe.com/thread/1584746

• I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

  I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.

  Hello, I got a membership Adobe Muse and I changed it to full Adobe Creative cloud membership. The problem is when I connect to catalyst for business and try to push live a second site, he said as follows: Your Adobe Creative Cloud membership has reached its limit for hosted sites.

  I think that BusinessCatalyst did not recognize jet that I change my Adobe Creative Cloud membership and does not allow me access to 5 sites that are supposed to come with my adobe creating cloud.

  Please help me update my situation on BusinessCatalyst so I can post my 5 sites.

  Thank you

  Hello

  Please join our live support by case or by live chat because this may require climbing.  It seems that your account is not synchronized with your ID, adobe for any reason and will require further investigation to help solve.  We will need your ID and additional details so that we can correct this for you.

  - http://helpx.adobe.com/contact.html

  Thank you

  -Sidney

• My creative cloud membership (one year) has expired.

  My creative cloud membership (one year) has expired. I bought the plan with a promotions for students Dec 2015.

  It was about 18, 480KRW. As I lost my credit card, so I tried to re - order the plan with other credit cards. But I found that my plan has expired.

  Can I get a plan with the same price as 2015 Dec?

  A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help

  -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• My Adobe CC membership has expired, and I downgraded to the Photoshop and Lightroom package.

  My Adobe CC membership has expired, and I downgraded to the Photoshop and Lightroom package. My Mac is offline for about 2 months and now I can't get into Photoshop or Lightroom. When I connect my account all that I see is the old plan expired with no mention of the demotion to Photoshop and Lightroom. Payment for the decommissioned package is taken.

  Hi, thanks for all your replies.

  Above all, this fix is for a Mac based system. You have installed Cloud creative application.

  My original problem was that I connect Adobe with the wrong email ID to join the new plan I would be implemented.

  However, there was other technical issues that needed to sort my user error as well.

  The steps that I was guided to take are was ~

  > Open a Finder window. Choose go > go to folder. Type ~/Library and press return.

  > Open Applications Support > Adobe and you will be able to see an OOBE folder.

  > Open the OOBE folder and delete the file opm.db.

  > Open the activity monitor and exit all running applications creative cloud by double clicking on them and selecting exit.

  > Launch the creative cloud app and connect you with the correct email ID. The plan of Adobe you want should be there and the apps should run OK. In this case, all the preferences of Photoshop and the plugins have been restored so.

  Hope this may help someone else

• Buy Creative Cloud membership in Serbia

  Hello from Serbia.

  I am surprised that creative cloud membership purchase is not yet possible to my country in Serbia. As a graphic designer, I have to be in touch with all the latest technology and software.

  The fact that I can't buy the creative cloud status this makes it very difficult.

  I'm wandering what is the reason for this strange situation. If I can't buy the legal status I have to use other graphic products (which I am very reluctant to do since I'm a fan of adobe for almoust a decade) or use of pirated versions of adobe products. It goes without saying that the latest is not something I want to do because it is illegal and is not fair to you guys who are working really hard to make these products of amezing.

  But if I can't buy it, what can I do?

  Please explain why this delicate situation has not changed and please try to fix it as soon as possible. There are a lot of people in Serbia by using your products and you keep losing money and possibly users of your products.

  Hopefully I'll get explanations on this subject.

  Best regards

  Adobe resellers http://adobedealreg.force.com/PartnerSearch?lang=en

  -http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf

• Creative cloud storage has decreased to 2 GB

  Hello

  I have a ' creative cloud membership (one year prepaid) "and my storage falls to 2 GB to 20 GB. I talk to the live chat, but I'm about to lose my mind. All they tell me is 'wait 2 or 3 days' and I wait about a week. I said I want a refund and they said that's not posible.

  Please someone solve my question. I want to use what I paid or refund.

  Perhaps Adobe needs to ship some USB sticks with memberships. It is a cool workaround I guess.

  See you soon.

  Hello

  I'm in trial version of Photoshop because of this same issue and it will expire in 30 days, although my subscription ends in November. Creative cloud is unusable by my team right now, ranging from 100 GB, we were moved to 2 GB. It's bad enough...

  I know you are looking into it, but how long can you estimate until this problem is solved?

  Kind regards

  Angelin

• I have the creative cloud membership. new updates of license?

  I have the creative cloud membership. I have seven Mac computers each approved instruments. Recently there has been available updates which I duly updated. Now I wonder to the licensed software. It means that I'm not allowed for new versions. What should I do?

  Hi Craig,.

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• British Colombia and creative cloud membership

  I might jump the gun to fire a bit, but I saw this at the bottom of the new Site BC: "Receive five sites of Adobe Business Catalyst free with membership in the Adobe Creative cloud." Knowledge more the link has not responded to my question which is:

  If I buy a creative cloud membership, what level of sites are we talking about here? If we say a webBasic Site must pay the difference in cost of upgrading base to webCommerce?

  Thanks for the information!

  Hi Lynda,

  You get webbasics (the most basic account) with CCM. If you want to upgrade, upgrade you to a higher plan as you do now.

  See you soon,.

  Mario

• Creative cloud membership (one year), not to open programs.

  Hello! Why I can't use creative cloud subscription, do not open the programs. Subscription is paid, but gives the error:

  

  In my prifile:

  "Creative cloud membership (one year).

  The ability to manage this plan is coming soon. »

  Excuse me for my English.

  Waiting for an answer. Thank you.
  

  Try to connect and then reconnect again.

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

• Can anyone recommend a lighter, less expensive creative cloud membership?

  Hello

  Can anyone here recommend cheaper to be package on for someone who only use Photoshop and Illustrator? For now I pay £46 per month

  just to continue to use these two products, I just wanted to know if there is some leaner tariff plans out there for people like me, who use only about 20% of their creative cloud products.

  Concerning

  Consecca

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  Two plans on the same Adobe ID.

  Photography package £ 8,57/mo + Illustrator App £ 17,15/mo = £25,72 / month