I bought a comprehensive plan, but my LR on my creative cloud shows 'Outdated Trial - Buy Now', that I do not understand that

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• A history of the orders is not found on my Adobe Creative Cloud account. Only, I bought the annual plan for the student to the University about 3 months ago and now I have to buy a new one in order to download the applications.

  I joined the Adobe Creative cloud and bought an annual plan more 2 months free with Creative cloud as a user of University student. I could download apps (not in first instance) that was available in the plan, but since I reinstalled a new operating system on my Mac laptop, not only I was able to download only the apps for the trial, but found no order history in my account. As if I never bought the plan. Could someone help me with this problem?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Creative cloud indicates the trial of Photoshop 2015 - buy, but I already bought and paid

  Hello, I am a Mac user, I have installed the creative cloud, and my trial period has been completed, I decided to buy the Photoshop license per month.

  I already tried to uninstall photoshop and reinstall, but the same problem is still unsolved.

  I bought photoshop per month and you have received an email of confirmation of payment.

  What to do, who can I ask?

  Thank you very much in advance.

  Esteban

  PS: I'm sorry if this topic is already in another post, I read all the messages of the day and I can not find the answer, seems especially to solve by side of Adobe, maybe...

  Hi, I contacted Adobe chat today and the problem was a pirate software installed previously who had put instructions in the registry to avoid connecting them to the Adobe servers successfully.

  The solution, if you do not want to talk to a friendly person who works for Adobe, would be (Mac):

  Close/exit the cloud creative/icon of the application.

  Open the Finder. Select 'go' tab on the top menu, then "go to folder...". »

  Type:

  / etc

  and then click OK.

  You will find a file called "hosts". Copy this file to the desktop. When you are sure that you duplicated this file, rename the "hosts" file in the folder etc with any name but "hosts". The thumb in the office "hosts" file, open (automatically with double click) in the text editor and erase completely all lines containing the word "Adobe" (when it is mixed with other letters or numbers before or after also).

  Then you save this file, move from the desktop to the folder "/ etc" and try re open the creative, relative to the signature cloud app as appropriate and the Photoshop is now recognized and ready to use, more no trial period is completed message.

• I bought but creative cloud still ask to buy and work as a trial

  I bought but creative cloud still ask to buy and to collaborate in the trial. How my work bought.

  Hi Mory,

  Please follow the article: Solve common Adobe Creative cloud activation of (log) and questions (disconnect) disabling or error messages which will help you get the number fixed.

  Let us know if it works or not.

  Thank you

  Yann Arora

• I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• I bought an annual subscription from month to month with Adobe Creative Cloud. I have the applications installed on my Mac but when I downloaded Adobe Creative cloud on my PC, it's wanting to download me new applications of 2014 and there is no way to dow

  I bought an annual subscription from month to month with Adobe Creative Cloud. I have installed on my Mac apps but when I downloaded Adobe Creative cloud on my PC, it's wanting to download me new applications of 2014 and there is no way to download previous versions for my PC. What should I do? I can not even cancel my subscription because Adobe has hidden this option.

  Previous through Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous

  Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Creative cloud shows InDesign is up-to-date, but it is not yet on my system

  Creative cloud shows InDesign is up-to-date, but it is not yet on my system. I need to reinstall but I 'can't. I tried to uninstall, but get the error message. I restarted, stop and started, I tried all that I know not the 'cleaner '. Why doe sCreative Cloud say it is updated when it is not yet on my system?

  Please use the cleanup tool to uninstall applications. For more information, see using the Adobe Creative Cloud cleaning tool to solve installation problems

  Hope this will help you.

  Concerning

  Hervé Khare

• Hi my former region for the creative cloud was in Pakistan. Now living in Belgium, how to change the region? I can't upgrade my plan creative cloud?

  Hi my former region for the creative cloud was in Pakistan. Now living in Belgium, how to change the region? I can't upgrade my plan creative cloud?

  Hi Olivier,.

  Please see this link for help:

  FAQ: How can I change the country associated with my Adobe ID?

• Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello! I installed Adobe premiere pro and Creative Cloud show that the app is installed, but it is not on the computer. What should do?

  Hello! I installed Adobe premiere pro and Creative Cloud show that the app is installed, but it is not on the computer. What should do?

  You have a 64 bit system? If this isn't the case, it will not work.

• I can't open the software HAVE so I uninstalled to installed a new one because he tried the version. But the creative cloud show I've installed. What can I installed a new?

  I can't open the software HAVE so I uninstalled to installed a new one because he tried the version. But the creative cloud show I've installed. What can I installed a new?

  Please use the cleanup tool in the link Use the Adobe Creative Cloud cleaning tool to resolve installation issues to clean up instances of the application and install it back once more.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I want to download adobe muse 2015 but creative cloud shows that muse adobe CC. Can someone give me a direct link to download adobe muse 2015? Thank you.

  I want to download adobe muse 2015 but creative cloud shows that muse adobe CC. Can someone give me a direct link to download adobe muse 2015? Thank you.

  Hello

  Could you please confirm if your creative cloud app is up to date, because the app update watch Muse like this

  

• I have already installed creative cloud and illustrator (trial) but when I turn on the computer and restart windows, it fails with error code 16 and need me to remove the program, and reinstall.

  I have already installed creative cloud and illustrator (trial) but when I turn on the computer and restart windows, it fails with error code 16 and need me to remove the program, and reinstall.

  Need help.

  Hello

  Please see the link below.

  Configuration error. CC, CS

  Hope this will help you.

  Kind regards

  Hervé Khare

• I signed up for flash cc, but what appears in my creative cloud is flash cs6

  I signed up for flash cc, but what appears in my creative cloud is flash cs6

  Hello

  Please check if your system is compatible with the last Flash Pro CC 2015 more, system requirements | Flash Professional

  If it is then please follow the steps described in the following link to check if previous Versions is selected:

  Download and install Adobe Creative Cloud apps

  Let us know if that helps.

  Kind regards

  Bani

• I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  Hi Kai,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  However, the Adobe ID on the forums has no active members under him. Please confirm the other Adobe Id under which the subscription can be.

  
  

  Kind regards

  Sheena